336 Employee Reviews (View Most Recent)

Sort: Rating Date

1 person found this helpful  

Disorganized Company, Weak Systems, Impersonal Experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Tampa, FL (US)
Current Employee - Customer Service Representative in Tampa, FL (US)

I have been working at SYKES part-time for less than a year

Pros

ability to work at home

Cons

Ineffective training that was too short and did not prepare us for work; trainers and floor support representatives who talked condescendingly to us, too much focus on one main "resource of information" when this resource is incomplete and not tailored for the types of calls that we get; imbalance of support reps to agents; insensitivity to needs of agents; constant "mandatory/voluntary" overtime.

Advice to ManagementAdvice

be more sensitive to the needs of your agents, as they are the face of your company. unhappy agents will make for bad customer service. choose quality over quantity. understand that they would not ask you questions if they had not checked their resources. become more of a team with your agents.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other Reviews for SYKES

  1. 1 person found this helpful  

    Best compensation so far!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Cebu City (Philippines)
    Former Employee - Technical Support in Cebu City (Philippines)

    I worked at SYKES full-time for less than a year

    Pros

    Perfect balance between work and play. Extremely good compensation and benefits package.

    Cons

    I have no comment at this time

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I couldn’t imagine working anywhere else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time for more than 10 years

    Pros

    Working at Sykes is like coming home to family. The people here are so kind and nice. I couldn't imagine working anywhere else. Working at Sykes as opened up so many opportunities for me to become the person and employee that I am today. The advancement opportunites are endless.

    Cons

    I wish the pay was more competitive for employess that have been with the company a long time.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for SYKES.

Worked for SYKES? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.