SYKES Employee Review

Current Employee – been working at SYKES part-time for less than a year

Pros – ability to work at home

Cons – Ineffective training that was too short and did not prepare us for work; trainers and floor support representatives who talked condescendingly to us, too much focus on one main "resource of information" when this resource is incomplete and not tailored for the types of calls that we get; imbalance of support reps to agents; insensitivity to needs of agents; constant "mandatory/voluntary" overtime.

Advice to Senior Management – be more sensitive to the needs of your agents, as they are the face of your company. unhappy agents will make for bad customer service. choose quality over quantity. understand that they would not ask you questions if they had not checked their resources. become more of a team with your agents.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company