SYKES

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298 Employee Reviews (View Most Recent)

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  • Culture & Values
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  • Senior Management
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  • Disapproves of CEO

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The worst of the worst.... I pray, every day, to get away!

Customer Service (Current Employee) Saint Louis, MO (US)

ProsWith the price of gas, it saves... a little.

ConsWhere do I start? The salary SUCKS. They have the money to pay more, but don't. They make sure that you are listed as "part-time" so benefits are zero. They that every day & time is "mandatory", especially holidays, so that they do not have to give holiday pay. They made sure to read the labor law o they can skate around every benefit, and anything that would benefit the employee.

They care NOTHING about the employee. They demand that you work overtime under threat of repercussions, reprimands, etc. they want you to work when they want, how long they want, and then have the nerve to HINT to you that you cant check your work email, you schedule while you are on the clock. They can't tell you not to because that would be in violation of federal law, making you work off the clock, but with threats, innuendos and other bullying tactics that is what they do.

They expect employees to do everything for the customer and give us, the employee nothing in return. I found out that a different contractor that has an account with the same as sykes, is paying their employees a higher incentive to do THE EXACT SAME WORK!

They set everything up so that you have no out. If you want time off & try to give it to them well in advance, the system will not accept it. If you wait until the system accepts it, too bad, can't get it.

They briefly mentioned PTO, and benefits, and have said nothing about it since. If you ask, you get ignored. I guess they regretted it, changed their mind and hope that everybody develops amnesia.

Their software is a joke and they take every opportunity to try to say it is the employees issue, so they don't have to pay you while they fix their problems.

If you DARE voice your opinion, you are labeled a troublemaker and targeted, nit-picked and harassed.

Why am I still here? Can't find anywhere else to go. The SECOND I find another position they will get an earful before I quit.

Advice to Senior ManagementWhat difference would it make? The management knows exactly what they are doing. And are doing nothing to change it.... for the employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good atmosphere with colleges and team leaders

    Bilingual Customer Service Representative (Former Employee) Edinburgh, Scotland (UK)

    I worked at SYKES full-time for less than a year


    Pros: Good training for the role and on going support Cons: All related to working within a big worldwide corporation Advice to Senior Management: Make employees feel a bit more special No, I would not recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    If you need a true friend, you better be here.

    Anonymous Employee (Former Employee)

    I worked at SYKES as a contractor for less than a year


    Pros: The Benefits and the People. Cons: Speechless, I love Sykes much! Yes, I would recommend this company to a friend More
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