150 Employee Reviews (View Most Recent)

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  • Work/Life Balance
  • Senior Management
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Former Employee - Collector  in  Muncie, IN (US)
Former Employee - Collector in Muncie, IN (US)

I worked at Sallie Mae

Pros

I was an excellent collector. If you can hit goal, you will make alot of money. On the federal side Student Assistance Corporation (SAC) when you hit goal you get $400.00

Cons

You have to spend alot of time there to hit goal. Management wants you to live there because by you hitting your goal they hit theres. They want you to work 55+ hours a week and make you feel bad when you dont.

Advice to ManagementAdvice

Listen to the collectors more. The collectors know what works and dosent. Change the scheduling too. This is one of the few call centers where you work weekends!

No opinion of CEO

Other Reviews for Sallie Mae

  1.  

    Think before you leap.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae

    Pros

    The benefits are comporable with other organizations of a similar size such as health care, dental, vision and paid time off.

    Cons

    If you are interested in working for a corporate giant, this is the place for you. Senior Management is concerned with one thing - cutting costs and keeping share price up. Overall, I do not feel my opinions matter, nor are my ideas taken seriously. It was extremely disappointing when Sallie Mae purchased the organization that I was working for several years ago.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Everything was great up to about 2008.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Profile Services Analyst
    Former Employee - Customer Profile Services Analyst

    I worked at Sallie Mae

    Pros

    They do have a good benefits package. Every department I worked in recognized good job performance and rewarded it accordingly.

    Cons

    The company went through tremendous change with a lot of downsizing over the last couple of years. Changes aren't always effectively communicated by upper management.

    Advice to ManagementAdvice

    Keep the lines of communication open, especially in hard times. It would make the employees more at ease.

    Recommends
    No opinion of CEO
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