Sallie Mae
2.9 of 5 132 reviews
www.salliemae.com Newark, DE 5000+ Employees

132 Employee Reviews (View Most Recent)

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Good Place to Work

Customer Care Agent (Former Employee)
Fishers, IN (US)

I worked at Sallie Mae

ProsThe salary is fair for the position. Most positions have weekends off and the latest shift end time is 9 pm. Also, this location had several conveniences on-site, such as a store and a buffet-style cafeteria.

ConsAs anyone who has ever worked at a call center knows, the call center life can become very redundant as the day to day is the same.

Advice to Senior ManagementSpend more time with agents and less time hiding behind the desk. The only complaint that I have about my experience at Sallie Mae is that the supervisors did not spend much time with their agents.

Yes, I would recommend this company to a friend

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  • Work/Life Balance
         
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  • Comp & Benefits
         
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  • Disapproves of CEO

 

Good people struggling to turn the ship to calmer waters.

Systems Analyst (Former Employee)
Fishers, IN (US)

I worked at Sallie Mae


Pros: Nice facilities and clean workspace. Onsite fitness center and full service cafeteria. Flexibility to work from home… Cons: Perpetual downsizing and layoffs due to the loss of FFELP business model. Company is struggling to create new business lines to replace… Advice to Senior Management: Stop trying to develop "innovative" products that students and parents do not need.… More

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

A job is a job

Collector (Former Employee)
Muncie, IN (US)

I worked at Sallie Mae


Pros: I was an excellent collector. If you can hit goal, you will make alot of… Cons: You have to spend alot of time there to hit goal. Management wants you to live there because by you hitting… Advice to Senior Management: Listen to the collectors more. The collectors know what works and dosent. Change the… More

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