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IT Help-desk

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee  in  Dallas, TX (US)
Former Employee - Anonymous Employee in Dallas, TX (US)

I worked at Southwest Airlines full-time for more than 5 years

Pros

You met new people on almost every call. The team I was on dealt with employee’s only, so it was an in most cases a nice call. The company as a whole is a GREAT company to work for. But the helpdesk itself is not.

Cons

CONS, poor leadership on the Help-desk; If you’re not in there circle you won’t go far, you have to brown nose to the leadership.They have their favorites, even if their favorites don't know the JOB!!! Managers and Supervisors need to learn how to listen and communicate with the team.

Advice to ManagementAdvice

Learn how to listen and communicate with the team. STOP picking favorites!!!

Recommends
Positive Outlook
Approves of CEO

450 Other Employee Reviews for Southwest Airlines (View Most Recent)

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  1.  

    I used to work for DGS services for 2 years

    Current Employee - Ground Crew/Ramper  in  Portland, OR (US)
    Current Employee - Ground Crew/Ramper in Portland, OR (US)

    I have been working at Southwest Airlines full-time for more than 10 years

    Pros

    because i know i can help by loading and offloading the aircraft before it got deley.

    Cons

    ah... nothing at all, maybe later

    Advice to ManagementAdvice

    well, I don't know yet.

  2.  

    Coustomer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSS  in  San Jose, CA (US)
    Current Employee - CSS in San Jose, CA (US)

    I have been working at Southwest Airlines full-time for more than 10 years

    Pros

    Really friendly culture. Many employees still understand the fundamentals of costumer and employee relations.

    Cons

    Inconsistent work rules, poor use of employee resources department, too many cooks in the kitchen when it comes to corporate managment positions. Growing too fast to maintain the culture that was instilled by the great Herb Kelleher.

    Advice to ManagementAdvice

    Stop worrying about wall street and get back to fundamentals. This company did not make it forty years on stock quotes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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