There are newer employer reviews for Southwest Airlines

1 person found this helpful  

IT Help-desk

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee  in  Dallas, TX (US)
Former Employee - Anonymous Employee in Dallas, TX (US)

I worked at Southwest Airlines full-time for more than 5 years

Pros

You met new people on almost every call. The team I was on dealt with employee’s only, so it was an in most cases a nice call. The company as a whole is a GREAT company to work for. But the helpdesk itself is not.

Cons

CONS, poor leadership on the Help-desk; If you’re not in there circle you won’t go far, you have to brown nose to the leadership.They have their favorites, even if their favorites don't know the JOB!!! Managers and Supervisors need to learn how to listen and communicate with the team.

Advice to ManagementAdvice

Learn how to listen and communicate with the team. STOP picking favorites!!!

Recommends
Positive Outlook
Approves of CEO

459 Other Employee Reviews for Southwest Airlines (View Most Recent)

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  1. 2 people found this helpful  

    Very pleasant experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Dallas, TX (US)
    Current Employee - Software Engineer in Dallas, TX (US)

    I have been working at Southwest Airlines full-time for more than a year

    Pros

    - Good compensation.
    - Flexible hours.
    - Friendly atmosphere.

    Cons

    - Management need to improve their software development process.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Life changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines for more than 5 years

    Pros

    The job flexibility is superb.

    Cons

    Depending on which department you work in, the labor part can be physically demanding.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Southwest Airlines

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