Southwest Airlines

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423 Employee Reviews (View Most Recent)

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IT Help-desk

Anonymous Employee (Former Employee) Dallas, TX (US)

ProsYou met new people on almost every call. The team I was on dealt with employee’s only, so it was an in most cases a nice call. The company as a whole is a GREAT company to work for. But the helpdesk itself is not.

ConsCONS, poor leadership on the Help-desk; If you’re not in there circle you won’t go far, you have to brown nose to the leadership.They have their favorites, even if their favorites don't know the JOB!!! Managers and Supervisors need to learn how to listen and communicate with the team.

Advice to Senior ManagementLearn how to listen and communicate with the team. STOP picking favorites!!!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

     

    I used to work for DGS services for 2 years

    Ground Crew/Ramper (Current Employee) Portland, OR (US)

    I have been working at Southwest Airlines full-time for more than 10 years


    Pros: because i know i can help by loading and offloading… Cons: ah... nothing at all, maybe later Advice to Senior Management: well, I don't know yet. More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Coustomer Service

    CSS (Current Employee) San Jose, CA (US)

    I have been working at Southwest Airlines full-time for more than 10 years


    Pros: Really friendly culture. Many employees still understand the fundamentals of… Cons: Inconsistent work rules, poor use of employee resources department, too many cooks in the kitchen when it comes… Advice to Senior Management: Stop worrying about wall street and get back to fundamentals.… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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