There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

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Helpful (1)

IT Help-desk

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in Dallas, TX (US)
Former Employee - Anonymous Employee in Dallas, TX (US)

I worked at Southwest Airlines full-time (More than 5 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

You met new people on almost every call. The team I was on dealt with employee’s only, so it was an in most cases a nice call. The company as a whole is a GREAT company to work for. But the helpdesk itself is not.

Cons

CONS, poor leadership on the Help-desk; If you’re not in there circle you won’t go far, you have to brown nose to the leadership.They have their favorites, even if their favorites don't know the JOB!!! Managers and Supervisors need to learn how to listen and communicate with the team.

Advice to Management

Learn how to listen and communicate with the team. STOP picking favorites!!!

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  1. Helpful (2)

    Very pleasant experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Dallas, TX (US)
    Current Employee - Software Engineer in Dallas, TX (US)

    I have been working at Southwest Airlines full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    - Good compensation.
    - Flexible hours.
    - Friendly atmosphere.

    Cons

    - Management need to improve their software development process.

  2. Life changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The job flexibility is superb.

    Cons

    Depending on which department you work in, the labor part can be physically demanding.

There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

See Most Recent

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