Southwest Airlines
4.2 of 5 389 reviews
www.southwest.com Dallas, TX 5000+ Employees

389 Employee Reviews (View Most Recent)

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1 person found this helpful  

Confused at this point

Customer Care Representative (Current Employee)

I have been working at Southwest Airlines full-time for more than 3 years

ProsBest company I have ever worked for fly benefits everyone is very friendly they appreciate us always doing fun things endless volunteer opportunities. Corporate is great

ConsBut lately I see a change which makes me sad it should be about customer service with a smile not possible to do all that they want now in less then 300 seconds unless your rushing

Advice to Senior ManagementTeam leaders need to realize our mission statement & praise us for giving great customer service lets all be a team player we all have one goal to be successful together but to sit there & criticize bottom line did I help the customer & did I give great customer service not you helped to much

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Customer relations

Anonymous Employee (Current Employee)

I have been working at Southwest Airlines


Pros: Great group of people to work with. Flight benefits. Cons: Bad management in our department. More

 

A great company, with exceptional people.

Anonymous Employee (Former Employee)

I worked at Southwest Airlines


Pros: A great group of people and a well-run company that makes a great effort… Cons: The corporate culture can be a little over the top, but at least they try. Like any corporation,… More

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