There are newer employer reviews for Starwood Hotels & Resorts

 

Well taken care of in all aspects

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Server in Dana Point, CA (US)
Current Employee - Server in Dana Point, CA (US)

I have been working at Starwood Hotels & Resorts part-time (more than an year)

Pros

Great benefits, discounts and tips. Flexible hours for college students

Cons

Required to work holidays and no benefits for seasonal or PT employees

Advice to ManagementAdvice

Better brand training and communication

Recommends
Positive Outlook
Approves of CEO

673 Other Employee Reviews for Starwood Hotels & Resorts (View Most Recent)

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  1.  

    Disaster unfair management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food & Beverage in Dubai (United Arab Emirates)
    Former Employee - Food & Beverage in Dubai (United Arab Emirates)

    I worked at Starwood Hotels & Resorts as a contractor (more than an year)

    Pros

    This is a good work place for the people, who are like time pass, do not concern about quality of their work and career path.

    Cons

    The management is really full of idiots, who are like only staff, which will not tell nothing negative and leek their boots. They don't think much about staff knowledes and promote cross trainings. Any person even without education, good english and experience in the hotel wil easily get job there and the benefits will be the same as for the experienced one. Promotion based only on the personal likes and dislikes, referred from the line managers. The staff is living in different living conditions in accommodation, in spite of the same designation.

    Advice to ManagementAdvice

    Really to start thinking about quality and product knowledges of the employees, their growth and development

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Concierge in Paradise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Concierge Specialist in Kaanapali Landing, HI (US)
    Former Employee - Concierge Specialist in Kaanapali Landing, HI (US)

    I worked at Starwood Hotels & Resorts full-time (less than an year)

    Pros

    Wonderful to assist visitors with activities, directions, dinner reservations and share my stories about the island, and get good feedback about recommendations given. The training program is centered on selling timeshare pitches to the guests. You must already know how to be a concierge. Training is intense and well-organized. Computer skills are a must.

    Cons

    You must swallow the kool-aid and believe that time-share ownership is the best thing since sliced bread. You must be able to accept rejection, you must be able to accept that management will change the rules and the pricing structure to benefit the corporation to meet their sales figures regularly despite what you think is fair. You must be able to handle the stress of not making your sales figures. You must be able to realize some things are out of your control. (The guests ability to choose differently or say no, cancel appointments or not show up) all of which affect your numbers. This is a high employee-turnover position. You must be able to be positive at all times despite personal stress or hardships. Your goals may be related to sales figures which has nothing to do with you getting people into the presentation. You will have no control over who buys and does not buy, yet your commission and future employment rests on it.

    Advice to ManagementAdvice

    Don't work so hard you make yourself sick, or neglect your family. Its not all for money. There is no glory in what you do. There are only free or reduced price hotel rooms, a shorter vacation than you'd like, and more pressured sales goals when you return.

    Recommends
    No opinion of CEO
There are newer employer reviews for Starwood Hotels & Resorts

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