Starwood Hotels & Resorts

  www.starwoodhotels.com
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623 Employee Reviews (View Most Recent)

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Great Company with Great Benefits

Reservation Sales Associate (Former Employee) Austin, TX (US)

ProsFun, caring, relaxed, spa-like atmosphere in the Austin call center. Compensation was good with plenty of contest and opportunities to earn bonuses and perks. Friendly coworkers and customers. Knowledgeable and helpful supervisors and upper managers. Primarily work from home / telecommute call center. Plenty opportunities to move up in company or work for the physical hotels instead. Extensive initial training program with continual training monthly. Great reservation system and tools. Managers take pride in their teams and work with agents daily. Goals and stats are very detailed and can be viewed anytime. Company keeps workers informed and readily accepts feedback. Too many great things to list. I'd still be there if my life hadn't taken me elsewhere.

ConsMetrics required to reach certain tiers of bonus level are difficult to obtain, at times, as it depends on your sales proficiency with customers, ie. calls taken / sales made. But in fairness the managers give you every step by step training and tool to master this, and most customers are calling to book a reservation and not just browsing. Employee stay discount is not always available especially at the higher end hotels.

Advice to Senior ManagementOverall, great job.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Decent place to work

    Intern (Former Employee) New York, NY (US)

    I worked at Starwood Hotels & Resorts full-time for less than a year

    Pros: Relaxed surroundings, newly renovated office Cons: Not many interactions among employees as expected Advice to Senior Management: I think they are doing a great job to make… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    dead end job

    Anonymous Employee (Former Employee)

    I worked at Starwood Hotels & Resorts full-time for more than 3 years

    Pros: great hotels and hotel stay perks Cons: mediocre, unqualified managers. Dead end jobs. If you are qualified to be hired elsewhere… Advice to Senior Management: take staff review of management seriously. Hire qualified managers who… No, I would not recommend this company to a friend More

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