There are newer employer reviews for Starwood Hotels & Resorts

 

It's a nice company to work for.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Cashier in Houston, TX (US)
Current Employee - Cashier in Houston, TX (US)

I have been working at Starwood Hotels & Resorts part-time (more than an year)

Pros

The perks are pretty phenomenal.

Cons

I don't have any cons to list.

Advice to ManagementAdvice

Hire leaders that know what they are doing... fire the dead weights.

Recommends
Neutral Outlook
No opinion of CEO

672 Other Employee Reviews for Starwood Hotels & Resorts (View Most Recent)

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  1. 1 person found this helpful  

    Internship Program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starwood Hotels & Resorts as an intern

    Pros

    Strong brand recognition and good fringe benefits

    Cons

    Limited compensation and limited exposure to operations

    Approves of CEO
  2.  

    Great Company with Great Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Sales Associate in Austin, TX (US)
    Former Employee - Reservation Sales Associate in Austin, TX (US)

    I worked at Starwood Hotels & Resorts full-time (less than an year)

    Pros

    Fun, caring, relaxed, spa-like atmosphere in the Austin call center. Compensation was good with plenty of contest and opportunities to earn bonuses and perks. Friendly coworkers and customers. Knowledgeable and helpful supervisors and upper managers. Primarily work from home / telecommute call center. Plenty opportunities to move up in company or work for the physical hotels instead. Extensive initial training program with continual training monthly. Great reservation system and tools. Managers take pride in their teams and work with agents daily. Goals and stats are very detailed and can be viewed anytime. Company keeps workers informed and readily accepts feedback. Too many great things to list. I'd still be there if my life hadn't taken me elsewhere.

    Cons

    Metrics required to reach certain tiers of bonus level are difficult to obtain, at times, as it depends on your sales proficiency with customers, ie. calls taken / sales made. But in fairness the managers give you every step by step training and tool to master this, and most customers are calling to book a reservation and not just browsing. Employee stay discount is not always available especially at the higher end hotels.

    Advice to ManagementAdvice

    Overall, great job.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Starwood Hotels & Resorts

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