T-Mobile Employee Review

Former Employee – worked at T-Mobile full-time for more than a year

Pros – - Highly motivated individuals who are proud of their jobs.
- Offered top notch training and support. Would be introduced and trained on every phone and tablet that the company launched ahead of its release.
- Access to the latest phones before they are out on the market.
- Able to voice concerns to management without having to worry. Management was on your side and took employee feedback seriously.
- Company truly operates on its values

Cons – - Being part of customer service meant that you had to deal with rude and technologically handicapped customers who had no idea of the capabilities and limitations of their devices and often blamed us for it. e.g. "my friend can use Skype on their phone but my phone (which is not a smartphone) wont let me use Skype
- No fixed schedules - Had to rotate schedules every 6 months

Advice to Senior Management – Get access to high a class devices to attract top dollar customers esp iPhone customers.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company