There are newer employer reviews for USAA

2 people found this helpful  

Financial Planning Intern

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Financial Planning in San Antonio, TX (US)
Former Employee - Financial Planning in San Antonio, TX (US)

I worked at USAA as an intern (less than an year)

Pros

Interesting team based work
Got to meet with lots of senior management

Cons

Could tell our work wasn't really needed. They were more or less scouting out our talent to see if they wanted to recruit us.
Very conservative company.
Even if you work super hard you won't be promoted much faster than anyone else

Recommends
Neutral Outlook
Approves of CEO

812 Other Employee Reviews for USAA (View Most Recent)

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  1.  

    Advantageous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA full-time (more than 10 years)

    Pros

    Training is continuous. Benefits are strong and motivating. People. Amenities. Sports Teams. Lateral movement between company and companies. Bonuses and vacation days.

    Cons

    The internal politics that can be expected from a large organization, Some employee perception of entitlement. Inconsistent leadership. Too many meetings.

    Advice to ManagementAdvice

    Work hard. Understand the playing field. Play the game. Be smart. Communicate.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 7 people found this helpful  

    Good for first ten years, bad for last three

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Policy Service for Property and Casualty in San Antonio, TX (US)
    Former Employee - Policy Service for Property and Casualty in San Antonio, TX (US)

    I worked at USAA full-time (more than 10 years)

    Pros

    Great benefits, decent pay if you get the bonus, which puts you at industry standards. OK facility. Good equipment. Good physical security.

    Cons

    Usaa went from encouraging you to be an intelligent person who cared for the members to being a scripted automaton that needed to take care of the initial request quickly and then go into sales mode. They had a new sales seminar every two years or so that all phone reps had to take. Some of them were an about face in terms of words to use or approaches to take. It got to where it was hard to converse and relate to members on the phone since you were trying to work "buzz words" into every conversation. Went from being the best company you could ever work for to being just another company. On site cafeterias, but cost was high. While they give lip service to providing "unparalleled costumer service", they are all about phone statistics that do not truly reflect productivity. You are measured on a "peer average", which sounds good on paper, but tends to make you strive to meet goals that are determined by workers who do not care about customer service. Also, you must be a cheerleader for USAA. They ask for input on how you feel the company can improve, but you need to be very careful how you phrase that input. Also, they are very "chain of command", so if you have a good manager, great, but if not, you are screwed, and no one above them wants to hear any negativity. The open door policy can really get you in trouble.

    Advice to ManagementAdvice

    Don't be lazy by using peer average. Find out what are reasonable goals and use those. Too high a result in one area can actually be bad. For example, there are times when solving a customer's problem requires closing your phone to allow you to research the account. This closed time immediately starts affecting your "phone effectiveness" goal. If the member doesn't have time to stay on the line, you have two choices: tell them to call back when they have the time, or close your line after they hang up to solve their problem, but take the hit on your own stats. The goals you have to reach are set by the people who tell them to call back, which doesn't help the member.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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