USAA

www.usaa.com
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2 people found this helpful  

Financial Planning Intern

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Intern - Financial Planning in San Antonio, TX (US)
Former Intern - Financial Planning in San Antonio, TX (US)

I worked at USAA as an intern (less than a year)

Pros

Interesting team based work
Got to meet with lots of senior management

Cons

Could tell our work wasn't really needed. They were more or less scouting out our talent to see if they wanted to recruit us.
Very conservative company.
Even if you work super hard you won't be promoted much faster than anyone else

Recommends
Neutral Outlook
Approves of CEO

918 Other Employee Reviews for USAA (View Most Recent)

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  1. 6 people found this helpful  

    Don't work here if you have any opinions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Specialist in Tampa, FL (US)
    Current Employee - Financial Foundations Specialist in Tampa, FL (US)

    I have been working at USAA full-time (more than a year)

    Pros

    On site gym. On site cafeteria, health clinic, covered parking.

    Cons

    No matter how you help a member, if you don't do the scripted sales pitch, your call is rated "below expectations" and you are coached. Coaching translates into being threatened with your job and being treated as a misbehaving child. Employees must do as told and are brow beaten into submission for daring to have a different point of view. Employees are not given time to research difficult problems and coached for not meeting phone adherence goals if you do try to help a member. Unfortunately employees put their own needs above the mrmbers. Time off is next to impossible to schedule after the original round of bidding. Many employees blatantly abuse FMLA to take time off. Managers encourage their employees to get approved for FMLA, so they can call out. The mission is great, the implementation is dysfunctional.

    Advice to ManagementAdvice

    You need real engagement with employees and must be willing to hear and act on negative feedback.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Advantageous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA full-time (more than 10 years)

    Pros

    Training is continuous. Benefits are strong and motivating. People. Amenities. Sports Teams. Lateral movement between company and companies. Bonuses and vacation days.

    Cons

    The internal politics that can be expected from a large organization, Some employee perception of entitlement. Inconsistent leadership. Too many meetings.

    Advice to ManagementAdvice

    Work hard. Understand the playing field. Play the game. Be smart. Communicate.

    Recommends
    Positive Outlook
    Approves of CEO
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