UnitedHealth Group

  www.unitedhealthgroup.com
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1 person found this helpful  

Good job

Customer Service Representative (Former Employee) Sunrise, FL (US)

ProsManagement was very supportive and personable. The director makes it a point to learn everyone's names. Supervisors were always willing to assist. Training provided was adequate but it depends on the effort one puts into using it.

ConsThe only cons were that there were gaps in training. There was some gossip amongst reps. The job can get a little frustrating if you don't know how to deal with customers.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Flexible, but no interest in employment development.

    Enrollment (Current Employee) Lisle, IL (US)

    I have been working at UnitedHealth Group full-time for more than 5 years

    Pros: I am a telecommuter that has been the only benefit… Cons: I have been in the same position for over 6 years, with no employee development opportunities or employee advancement.… Advice to Senior Management: Promote from within, experience and dedication should carry employee who may lack the education a… No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    Go far & get reorganized out of the picture. Look close--extremely positive reviews are new employees or faked.

    Customer Service (Former Employee) Sunrise, FL (US)

    I worked at UnitedHealth Group full-time for more than 5 years

    Pros: Salary can be quite good, time off as well. Health benefits are middle of the road. The company… Cons: Dental benefits are in need of a overhaul. Many good benefits have been watered down to the point that they create a lot of… Advice to Senior Management: Get a organizational structure and stick to it. Don't expect things to be done overnight because you failed to consider all the ramifications. … No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

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