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Overall.... Great Benefits... Lots of Stress

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee  in  San Bernardino, CA (US)
Former Employee - Anonymous Employee in San Bernardino, CA (US)

I worked at Wells Fargo

Pros

WFHM had a very structured system in place for every aspect of the CSR role. The reps are expected to be on their phones for the duration of the workday with the exception of scheduled breaks, lunch, team meetings or coaching sessions. There are sales goals that have to be met as a part of the job requirements. It can become mundane.

Cons

The sales quotas can be hard to meet when the products offered are not applicable to the borrowers that are targeted for the product.

Advice to ManagementAdvice

Eliminate the sales goals as a part of the CSR role.

Other Reviews for Wells Fargo

  1. 2 people found this helpful  

    Wells Fargo Work Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Program Manager
    Current Employee - Program Manager

    I have been working at Wells Fargo

    Pros

    If you are not a person that is looking for cutting edge technology and a fast paced environment then you would fit right into Wells Fargo. This is a very siloed environment and crossing department lines is frowned upon. This is a sliders dream job if you want to do one thing with no concept of what is going on with the overall company or division you are in. Modern day assembly line factory work. What is put in front of you is all that is expected.

    Cons

    For a true technocrat Wells Fargo is a nightmarre. Innovation and individuality are frwoned upon. There is a culture of ensuring that there is no transparency between teams and departments. Experience and expertise are not valued the status quo is welcome at all times so many bright and ambitious ideas are never mentioned. Poor skills are enhanced in the culture unless this is your life long goal. Frustrating in knowing a difference can be made but not wanted, desired or needed due to the volume of customers. A very boring and poorly regimented environment where everyone leaves promptly at 5pm.

    Advice to ManagementAdvice

    Why have Consultants if you will not to utilize the experience, education and skill that they bring into the Organization. New people offer new ideas. Do not underutilize human resources as if they are only warm bodies. Everyone is capable of improvement and learning. Stop the fight against transparency within your own organiztions and other departments that is why we are in the Financial pickle we have now.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Good Bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Seattle, WA (US)
    Current Employee - Anonymous Employee in Seattle, WA (US)

    I have been working at Wells Fargo

    Pros

    Wells Fargo has a strong credit and sales culture. Risk management has been a focus of management and kept Wells strong through out the credit crisis. Wells additionally has strong sales managers. Employees have the opportunity to improve their careers through several training courses offered.

    Cons

    The extreme sales focus on the retail side of the bank seems to cause issues of turnover, inconsistent customer service, and unrealistic goals.

    Advice to ManagementAdvice

    The retail side needs to tone back the sales pressure and improve customer service. Aggressively pushing loans in a time where credit rarely gets approved is counter productive.

    Recommends
    Approves of CEO
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