There are newer employer reviews for World Travel Holdings

 

Great Travel company to work for

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in Fort Lauderdale, FL (US)
Former Employee - Anonymous Employee in Fort Lauderdale, FL (US)

I worked at World Travel Holdings full-time (more than 5 years)

Pros

The people are great to work with. I was allowed the freedom to do my work without a supervisor constantly watching me.

Cons

I think the outlook of the travel industry is slowly declining. The pay was alright. I enjoyed my job but I wish there was a little more upward mobility.

Advice to ManagementAdvice

I believe that the senior management cares and trying their best.

Recommends
Neutral Outlook
Approves of CEO

73 Other Employee Reviews for World Travel Holdings (View Most Recent)

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  1. 2 people found this helpful  

    What an Immoral, Sneaky, Self-serving company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Altamonte Springs, FL (US)
    Former Employee - Customer Service Representative in Altamonte Springs, FL (US)

    I worked at World Travel Holdings full-time (less than an year)

    Pros

    The call center tends to be high- energy and cheerful. The pay and benefits are competitive

    Cons

    I have never in my life seen a company where management constantly smiles and presents a facade of caring, but will dismiss you in a heartbeat if the new hire class behind you seems to be able to sell more cruises than you. I was part of a group who were told we were doing well and then the next week fired for "performance issues". We were performing like we were supposed
    to, but the management hired a class that did "better" and they fired a lot of us right before . Christmas. They hire you as customer service reps but then when you get on the floor they base
    their firing decision strictly on your sales and whether you are quickly taken in by one of the number of cliques in operation in the call center. The problem is your direct supervisor is not
    aware of upper managements needs so you can literally meet with your supervisor one day, be told you are doing well and then fired the next day because upper management has changed the performance requirements and not bothered to tell you or your supervisor. I never knew they operated like this, but in hindsight I did notice that they were constantly hiring new classes, and people already on the floor would disappear. It is one thing to fire people because they do not meet your goals, but quite another to fire people because they meet your goals, but you think the newly hired group will do better. Oh yeah, their policy states however you will always know where you stand based on their coaching. They over hire , state a goal to reach, but it does not matter if you reach the goal, if the batch of hires behind you happen to be better sales reps.

    Advice to ManagementAdvice

    Advertise for sales reps, not customer service reps, and try being honest and upfront with canidates.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Hire & Fire

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at World Travel Holdings full-time (less than an year)

    Pros

    This seems like a great opportunity to work from home.

    Cons

    Every year they hire a lot of Virtual Travel Agents before the busy cruise selling season (November) & fire 99% of them after the cruise selling season is over in (March). You will never make anything above minimum wage--the commissions are completely unreachable & deceptive. I thought they seemed legit because they offered 6 weeks of training but this is not the case. In addition, you will miss most of the training because of constant computer issues while in training and after--another reason commissions are completely unreachable.

    Advice to ManagementAdvice

    Get a Conscious!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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