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1 person found this helpful  

Not a Truly Remarkable Experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Group Account Executive  in  Wilmington, MA (US)
Former Employee - Group Account Executive in Wilmington, MA (US)

I worked at World Travel Holdings full-time for more than a year

Pros

Good benefits, co workers are great, great travel benefits, take advantage of latest tech so agents can work from home and usually works 80% of the time, great tech department.

Cons

Customer / Agent complaints never addressed, upper management has no idea what manager of department is doing, current manager has degree in marketing but has never booked actual travel as an agent and has no idea of actual process, not sure why this person even has this position, manager implements processes that are useless, time consuming and does not enhance agent or client experience. Uses 3rd party company to host group registration websites to collect guest information , credit card info and billing info thus leaving guests open to huge security issues if anything were to ever happen with 3rd party companies site.

Advice to ManagementAdvice

Hire a manager that actually nows about booking travel as an agent, your group department should be as automated as your individual in house reservation system is, you would have more productivity, much higher overall agent moral and be much more efficient

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other Reviews for World Travel Holdings

  1. 2 people found this helpful  

    What an Immoral, Sneaky, Self-serving company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Altamonte Springs, FL (US)
    Former Employee - Customer Service Representative in Altamonte Springs, FL (US)

    I worked at World Travel Holdings full-time for less than a year

    Pros

    The call center tends to be high- energy and cheerful. The pay and benefits are competitive

    Cons

    I have never in my life seen a company where management constantly smiles and presents a facade of caring, but will dismiss you in a heartbeat if the new hire class behind you seems to be able to sell more cruises than you. I was part of a group who were told we were doing well and then the next week fired for "performance issues". We were performing like we were supposed
    to, but the management hired a class that did "better" and they fired a lot of us right before . Christmas. They hire you as customer service reps but then when you get on the floor they base
    their firing decision strictly on your sales and whether you are quickly taken in by one of the number of cliques in operation in the call center. The problem is your direct supervisor is not
    aware of upper managements needs so you can literally meet with your supervisor one day, be told you are doing well and then fired the next day because upper management has changed the performance requirements and not bothered to tell you or your supervisor. I never knew they operated like this, but in hindsight I did notice that they were constantly hiring new classes, and people already on the floor would disappear. It is one thing to fire people because they do not meet your goals, but quite another to fire people because they meet your goals, but you think the newly hired group will do better. Oh yeah, their policy states however you will always know where you stand based on their coaching. They over hire , state a goal to reach, but it does not matter if you reach the goal, if the batch of hires behind you happen to be better sales reps.

    Advice to ManagementAdvice

    Advertise for sales reps, not customer service reps, and try being honest and upfront with canidates.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Hire & Fire

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at World Travel Holdings full-time for less than a year

    Pros

    This seems like a great opportunity to work from home.

    Cons

    Every year they hire a lot of Virtual Travel Agents before the busy cruise selling season (November) & fire 99% of them after the cruise selling season is over in (March). You will never make anything above minimum wage--the commissions are completely unreachable & deceptive. I thought they seemed legit because they offered 6 weeks of training but this is not the case. In addition, you will miss most of the training because of constant computer issues while in training and after--another reason commissions are completely unreachable.

    Advice to ManagementAdvice

    Get a Conscious!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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