There are newer employer reviews for Xerox

 

Good place to work at depending on where the location is.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Team Leader  in  Colorado Springs, CO (US)
Former Employee - Team Leader in Colorado Springs, CO (US)

I worked at Xerox full-time for less than a year

Pros

A very supportive organization. They put agents first. Fun place to work.

Cons

In my site it was very disorganized because it was new. If you're at an established site, it won't be as disorganized.

Advice to ManagementAdvice

Just remember supportive org and remember that the agents are the front line and they earn you money. So take care of them.

1750 Other Employee Reviews for Xerox (View Most Recent)

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  1. 5 people found this helpful  

    Continuously downhill since Ursula took over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology Employee  in  Webster, NY (US)
    Current Employee - Technology Employee in Webster, NY (US)

    I have been working at Xerox full-time

    Pros

    Amazing people to work with. There was a lot of good institutionalized engineering knowledge before it was escorted out the front door in layoff after layoff.

    Cons

    Everything else unfortunately. Everyone understands they are on a slow moving train wreck, but there are few alternatives. With an aging work force, most people are content to hold out a few more years until retirement and there has been no new hires to back fill in years. No merit raises or promotions for years also doesn't help.

    Advice to ManagementAdvice

    I'd suggest taking care of your employees better, but we all know your endgame doesn't include the vast majority of them (unless they live in India).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    In an effort to go Global, they have forgotten the customer who got them there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Technician  in  Gloucester, MA (US)
    Former Employee - Field Technician in Gloucester, MA (US)

    I worked at Xerox full-time for more than 10 years

    Pros

    Skilled labor, good benefits. Prestige of working for an icon in the World.

    Cons

    Fewer employees sharing the work. Dispatchers don't know what they are doing. Techs travel is no longer logical or territorial.
    Xerox had it all and squandered it through lean six sigma, micro managing, and unrealistic expectations.

    Advice to ManagementAdvice

    The quality of work suffers because of managing by the numbers. Return quality and business will grow, reward loyalty.

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