There are newer employer reviews for Xerox

 

Great Place to work

  • Career Opportunities
Current Employee - Customer Care Representative in Chesapeake, VA (US)
Current Employee - Customer Care Representative in Chesapeake, VA (US)

I have been working at Xerox as a contractor (less than an year)

Pros

Xerox provides a wonderful environment for it's employees to work. They offer competitive pay and friendly employees. The training centers create a great environment for learning, with top notch tools and resources to complete the job.

Cons

Some of the downfalls are the occational system issues and communication separation between employees and management. The biggest con is the project based environment and the manner in which they dismiss temporary employees.

Advice to ManagementAdvice

Please communicate to employees better.

Doesn't Recommend
Negative Outlook
No opinion of CEO

1847 Other Employee Reviews for Xerox (View Most Recent)

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  1. 2 people found this helpful  

    Coworkers on my team were fun to be around and very helpful at times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Federal Way, WA (US)
    Current Employee - Customer Service Representative in Federal Way, WA (US)

    I have been working at Xerox full-time (less than an year)

    Pros

    Watching the supervisors act like idiots whenever a team made their call commit for the week.

    Cons

    Surveys that affected your pay if you got a low score no matter what you did for the customer. 3 failed surveys in one month and you were fired

    Advice to ManagementAdvice

    Get rid of the surveys.. That's one of the reasons there is such a high turnover.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Cost cutting won't save this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing
    Current Employee - Marketing

    I have been working at Xerox full-time

    Pros

    After years of not being able to hire from outside the company, it's very easy to move around within the business.

    They never fire anyone. Make as many mistakes as you want.

    Cons

    Too much process implemented to work around problems rather than solving problems. Poor management of the business has left poor performing employees in the ranks while cost cutting has reduced the high-performers. Top management is disconnected from the core business focusing on new and different business and or market opportunities.

    Advice to ManagementAdvice

    It wouldn't do any good.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Xerox

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