Enterprise Rent-A-Car Reviews

Updated 7 April 2015
145 reviews filtered by
  • Los Angeles, CA, US Area (US)
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3.1
145 Reviews
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Recommend to a friend
Approve of CEO
Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
34 Ratings

145 Employee Reviews

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  1. Management Trainee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee in Gardena, CA (US)
    Current Employee - Management Trainee in Gardena, CA (US)

    I have been working at Enterprise Rent-A-Car full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Sales experience, communication experience, MBA style training.

    Cons

    Hours too much, not enough time with family, clean shaven policy.

    Advice to Management

    Stop the whole "clean shaven" culture, a well groomed beard/goatee looks just as good.

  2. Enterprise Rent a Car is a great company to really kick start your career in the business world.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Trainee in Long Beach, CA (US)
    Current Employee - Manager Trainee in Long Beach, CA (US)

    I have been working at Enterprise Rent-A-Car

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great Management and great people to work for

    Cons

    Crazy work hours with no work like balance

    Advice to Management

    I would advise to pay more attention to the work life balance

  3. Great training, bad hours, good coworkers, difficult customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager in Los Angeles, CA (US)
    Current Employee - Assistant Branch Manager in Los Angeles, CA (US)

    I have been working at Enterprise Rent-A-Car

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    One of the best training programs at any employer, great people that you work with.

    Cons

    Very long hours (60+), most customers are abrasive and suck to deal with. Consistently understaffed.

    Advice to Management

    Give employees more reasonable work hours so that they don't get so burnt out dealing with customers.... I get one weekend off a month if I'm lucky.

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  5. Great Place For Graduates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in Irvine, CA (US)
    Former Employee - Management Trainee in Irvine, CA (US)

    I worked at Enterprise Rent-A-Car

    Approves of CEO
    Approves of CEO

    Pros

    Enterprise will really invest in people who have little experience, but show great potential. When you're hired, they'll bring you to a multiple day training course with other new-hires, where you'll learn about the company, your job, and business in general. When you start, you get a lot of freedom to learn and succeed, but also a lot of support from your branch manager to develop professionally. They only promote form within, so this can be a great place to start a career if it's the right fit.

    Cons

    It's a grind. The sales goals for some of the optional protection products are not realistic if you are really letting the customers know what they are getting. Goals are easy to meet if you're willing to be clever and bundle on the sly, but almost impossible if you're not. It can also get stressful when you don't have enough cars for customer flow.

    Advice to Management

    Keep providing what you provide for employees educationally and experientially, but take some time to honestly assess the methods that must be used to meet sales goals on the management trainee level.

  6. Helpful (1)

    Great, but ever evolving company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Los Angeles, CA (US)
    Former Employee - Branch Manager in Los Angeles, CA (US)

    I worked at Enterprise Rent-A-Car full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Enterprise is, and is repeatedly recognized as, a great company to start your career. Assuming you have a top notch management team, you will learn the basic sales process and fundamentals of running a business. There is no such thing as "tenure", so promotions are merit based and they promote from within. If you have great numbers, are mobile and willing to relocate, you can advance quickly. There are several departments and career paths to take after you succeed in the rental branches. You earn Paid-Time-Off, but need to request it at least two weeks in advance. If staffing is an issue, your request will likely be denied. The medical benefits are great, with lots of options.

    Cons

    Everyone is expected to work long hours. With most employees starting directly out of college, it can be a difficult transition to work between 49-55hrs per week, usually at least 6 days. Other than small prizes for contests, the pay for Management Trainees is low, even though they are expected to generate revenue with strong sales performance. Another downside is that several locations require the employees to clean the cars themselves. Washing and vacuuming cars while wearing a suit in high temperatures can be a burden. Since Managers are paid based on the bottom line, they look to cut costs ANYWHERE they can, and this includes their car wash expense. A common complaint among employees is the terrible work-life balance, between the long hours and low pay. Meetings are held after hours, and can sometimes be followed by a mandatory happy-hour, which adds length to an already long day.

    Advice to Management

    Consider consolidating the staff in each Area or District. Some locations are busier than others on different days and can benefit by being appropriately staffed. Rather than increase the hourly pay across the board for all MTs as low pay is a constant complaint, incentivize them for their sales. Pay a % for the additional revenue generated. Not only will this increase sales, but it will increase competition for customers whereas now, employees tend to avoid customers when they come into the office.

  7. Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Valencia, CA (US)
    Former Employee - Assistant Manager in Valencia, CA (US)

    I worked at Enterprise Rent-A-Car full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The people for the most part are hard working and team players. Everyone wants to be in the number 1 spot. Tons of competition. Great benefits and good 401k

    Cons

    Long hours, expect you to relocate for promotions. Very hard work life balance. Expected 11 hour days.

  8. Good Company to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in Los Angeles, CA (US)
    Former Employee - Management Trainee in Los Angeles, CA (US)

    I worked at Enterprise Rent-A-Car

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Supportive, people are great. It can be fun and good discounts!

    Cons

    Guests can be demanding and full of complaints

    Advice to Management

    Would love to see more opportunities open up around my area.

  9. Great development, poor pay, very limited growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant in Orange, CA (US)
    Current Employee - Accountant in Orange, CA (US)

    I have been working at Enterprise Rent-A-Car full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The business management program gave me experience with all facets of the accounting process from fiduciary responsibilities to cost containment to employee development.

    Cons

    Poor pay, long work hours (that often go unrecognized), lack of growth. The company values mobility more than anything else. Your ability to relocate takes precedence over your job knowledge, past reviews, integrity, and work ethic.

    Advice to Management

    Live up to the founding values.

  10. Helpful (1)

    I was NOT COMPLETELY SATISFIED

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager Trainee in Torrance, CA (US)
    Former Employee - Manager Trainee in Torrance, CA (US)

    I worked at Enterprise Rent-A-Car

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The pay is ok but not great for the hours worked!

    Cons

    Management schemes together to promote favorites. No work life balance. Exile you once you look for other opportunities outside of rental & don't agree with the unethical things they want you to do to succeed. They move you around to different branches to fill spots.

    Advice to Management

    change hours. Make better opportunities for your employees to excel.

  11. Helpful (2)

    Great "2nd tier" corporate job for recent college grads

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager Trainee in Los Angeles, CA (US)
    Former Employee - Manager Trainee in Los Angeles, CA (US)

    I worked at Enterprise Rent-A-Car full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The absolute best thing about working for Enterprise as a recent college grad is that you get to work with a lot of other young people who are just like you. Fraternity men and sorority women and D1/3 athletes from big schools are very common at Enterprise. The atmosphere of the office is always fun, always relaxed, and it is not uncommon to hang out with assistant managers and other management trainees outside of work. Competition is fierce, but rarely unfriendly as everyone looks to help each other and get ahead at the same time.

    One of the cool things is that management transfers people from branch to branch often enough that you get to meet lots of people in your geographic and this will serve you well when you become an assistant and branch manager and need others to do you favors. Another thing comes right from Enterprise's slogan "We'll pick you up." Management Trainees often pick people up and drop people off at bodyshops, service stations, offices, dealerships, and residences. You get to meet and talk with all sorts of people and if you can learn all about what they do and how they broke into their field.... You know in case you want to switch jobs after a year or two.... wink, wink!

    Enterprise is a fairly easy company to get a job with (you need a college degree, a suit, and common sense) and they do not pay well at all to start, but not everyone needs to stay in the Branch Sales/Management track of the company and there are several opportunities to move into other facets of the company like fleet management, car sales, risk management, exotic rental, and much much more.

    Cons

    Compensation is not good to start. Obtaining promotions requires a lot of time, sweat and tears, patience, and a large, large gulp of their sweet green koolaid.

    Also a big aspect of the Management Trainee position is that you have to pick people up and drop people off from their houses, body shops, etc. If you think that picking people up and sometimes feeling like an Uber driver would be uncomfortable or beneath you, then this job is not for you.

    Advice to Management

    Promote the all-stars faster before they move on to medical sales where they make tons of money.

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