Experian Marketing Services

www.experian.com/marketingservices

Experian Marketing Services Reviews

Updated 24 January 2015
Updated 24 January 2015
107 Reviews
2.7
107 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Matt Seeley
4 Ratings

Review Highlights

Pros
  • The company supports a great work-life balance (in 6 reviews)

  • Free bagels and subsidized vending machines (in 9 reviews)


Cons
  • Low work life balance as a result of instability and struggling to compete in the marketplace (in 7 reviews)

  • All of the client services jobs were outsourced to Costa Rica (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A mixed bag, but more good than bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Manager
    Current Employee - Senior Account Manager

    I have been working at Experian Marketing Services

    Pros

    There is a camaraderie of sorts among client services that can be pretty impelling. There's still a deep pool of knowledge and a strong drive go above and beyond to provide excellent service to our clients. Experian offers opportunities for those looking for them.

    Cons

    2014 was difficult as there was a lot of internal organizational restructuring that led to significant layoffs of the North American client services workforce. Change was fairly constant and decisions made by senior management seemed myopic at times.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    This was a good place to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in New York, NY (US)
    Former Employee - Account Manager in New York, NY (US)

    I worked at Experian Marketing Services full-time (less than an year)

    Pros

    Friendly people
    Established business
    Great clients
    Nice management

    Cons

    Lack of growth potential
    Corporate bureaucracy

    Advice to ManagementAdvice

    Check in with your team individually more

    Recommends
    Neutral Outlook
  3.  

    overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Marketing Services

    Pros

    Great company to work for`

    Cons

    not a lot of growing opportunities

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Caliber of people needs an upgrade. No strategic direction..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services

    Pros

    Perfect place to "hide" and collect a paycheck without contributing. If you're one of those you will thrive

    Cons

    Poor technology
    Lack of strategic direction
    Shifting priorities
    Several leaders into empire building without delivering results

    Advice to ManagementAdvice

    Do a reset across the business - people, technology. Understand the changing dynamics in the marketplace and realign the business

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Nightmare Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Marketing Services

    Pros

    Some people, Thirsty Thursdays, great HR Managers

    Cons

    Management, HR leaders were terrible!!

    Advice to ManagementAdvice

    Fire all management and start over

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Circling the drain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in El Segundo, CA (US)
    Former Employee - Account Manager in El Segundo, CA (US)

    I worked at Experian Marketing Services

    Pros

    Free bagels on Wednesdays, hot breakfast the first of the month

    Cons

    Technology never really had a chance

    Advice to ManagementAdvice

    Cash out with what's left

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Former "cheetahmail" division

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY (US)
    Former Employee - Anonymous Employee in New York, NY (US)

    I worked at Experian Marketing Services full-time (more than an year)

    Pros

    Good people to work with for the most part, diverse portfolio of clients, and definitely a great place to build experience fast.

    Cons

    Business is dying fast. Too much outsourcing, lots of layoffs, outdated product. Can't hold a candle to their competition.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    I really enjoyed working at Experian as a Marketing Services Sr. Business Analyst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Schaumburg, IL (US)
    Former Employee - Business Analyst in Schaumburg, IL (US)

    I worked at Experian Marketing Services full-time (more than 3 years)

    Pros

    Very open to remote location work.

    Cons

    Changes in direction occur often.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Big Brother

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Marketing Services

    Pros

    There's still pockets of great people who work here but they are diminishing fast. Interesting technology challenges if you can get into the right area. A leader in a growth area.

    Cons

    A large corporation with tons of bureaucracy leading to nothing getting done and disengaged workforce. Some might have moral issues working here as they are quite literally big brother. Very poor retention rate in areas which tells you all you need to know.

    Advice to ManagementAdvice

    Respect your staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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