Experian Reviews

Updated 24 October 2014
Updated 24 October 2014
271 Reviews
2.9
271 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
12 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 21 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 8 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Top heavy company that used to innovate but now is only concerned about the bottom line. Hopefully they can turn it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Manager in Schaumburg, IL (US)
    Former Employee - Senior Account Manager in Schaumburg, IL (US)

    I worked at Experian full-time (more than 10 years)

    Pros

    Good pay and benefits, nice cafeteria

    Cons

    The company is not agile enough to keep up with the changing pace of the marketplace.

    Advice to ManagementAdvice

    Look around you. Your competition is eating your lunch!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Lost its way .................. again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in London, England (UK)
    Former Employee - Account Executive in London, England (UK)

    I worked at Experian full-time (more than 5 years)

    Pros

    Despite the organisational mess and charisma bereft leadership team in Credit Service, there are good people working there and doing the best they can.

    Cons

    No sense of value to the amount of effort needed to keep customers happy and cancelling contracts !! No customer loyalty programme and no numerical incentive for people to care about sales and salesforce. Technology is dated and model for Go To Market defunct in the post financial crisis business landscape. Revenue goals are ridiculously high.

    Advice to ManagementAdvice

    Failure to find a Leadership Team with the vision and charisma to take the firm forward into the future. Lack of a positive culture leads to an erosion of confidence and decline in meaningful activity to drive the company forward. Ditch the grey accountants running the business and bring in some colour !!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Wierd vibe and predatory work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President Sales in New York, NY (US)
    Current Employee - Vice President Sales in New York, NY (US)

    I have been working at Experian full-time (more than an year)

    Pros

    Benefits, company car to all customer-facing sellers

    Cons

    Predatory management practices. When I joined it was made clear to me that I was supposed to "clean house" There were good employees in place and I was not about to just fire them. When I decided to keep these employees my fate was sealed and I got the sack

    Advice to ManagementAdvice

    Try developing new managers and employees rather than just take them in and fire them after 9 months. Provide an opportunity for improvement and mentorship. Work life balance was a joke here

    Doesn't Recommend
    No opinion of CEO
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  5. 2 people found this helpful  

    Large multi layered organisation, easy to get lost in the crowd

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in London, England (UK)
    Former Employee - Account Manager in London, England (UK)

    I worked at Experian full-time (more than 3 years)

    Pros

    Training - this company was an excellent place for me to start my career, they had very good training platforms in place and most of the time the training was delivered to an excellent standard.
    Great social events, very good at pulling the employees together at the team level and company level.

    Cons

    My main issue with Experian is their insistence in promoting and employing the wrong type of person into team management positions, poor leaders with no idea how to inspire.

    Advice to ManagementAdvice

    Take a look at your middle management teams, they are severely lacking in the skills required to inspire and retain good people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    A results oriented organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian full-time (more than 3 years)

    Pros

    The benefits are good, health care, share save and pensions. It is a company that appreciates and rewards results. As with all corporates it is undergoing constant change and improvement.

    Cons

    A bit of an email and meetings for meetings sake culture.

    Advice to ManagementAdvice

    Dont be petty concentrate on the things that really matter

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Experian

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Supervisor in Allen, TX (US)
    Current Employee - Call Center Supervisor in Allen, TX (US)

    I have been working at Experian full-time (more than 3 years)

    Pros

    Their facilities are awesome in Texas! Probably the best work environment to be in. I think at one point it was voted the best office in DFW. You're asked to work overtime a lot, but if you're not on salary who cares. The company places a lot of value in providing the best to its customers.

    Cons

    Personal growth is pretty amazing at times, but it's easy to get stuck in one place after the first promotion. Training is pretty extensive, but lacks in a lot of areas.

    Advice to ManagementAdvice

    Reward your employees better. You told us how much we made one year and decided to cut our bonuses...

    Recommends
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Working experience getting worse and worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Engineer in Cyberjaya (Malaysia)
    Current Employee - QA Engineer in Cyberjaya (Malaysia)

    I have been working at Experian full-time (more than an year)

    Pros

    20 Days Annual Leaves and 18 Days Sick Leaves..... that's it

    Cons

    Very intense political wars across different chain-of-commands domestically and even abroad.
    Used to have a lot of exceptional talents and facing extreme failure in sustaining them and their knowledge.
    No appreciation nor values shown to employees, simply an "easy come, easy go" high turnover rate.
    Obsessive in selling products and contracts to individual customers to boost sales revenue rather than doing proper product enhancement which tally to the general market clients' needs.
    Development workload getting heavier due to uncontrolled and mismanagement in both product and project side and often required to stay back.
    No clear directions for base product development due to failure to handle generalize market needs.
    AGILE disguise in Waterfall SDLC approach.
    Senior management fails to interpret challenges faced by subordinates and implementing jokes by "hiring more new managers to solve issues".
    No freedom in sharing views and feedback to products, processes and individuals.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Good employer

    Former Employee - Data Management Manager
    Former Employee - Data Management Manager

    I worked at Experian full-time

    Pros

    Great co-workers willing to share knowledge. This company treats employees like people. Organized charitable activities performed in local community.

    Cons

    Little room for professional growth. No work-life balance. Sometimes too focused on the here and now.

  10. 1 person found this helpful  

    BI internal sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Nottingham, England (UK)
    Current Employee - Anonymous Employee in Nottingham, England (UK)

    I have been working at Experian full-time (more than 3 years)

    Pros

    Their were some managers/directors that would recognise what you could bring to the business and would mentor you and support you. Good company to have on your CV. Always got a job elsewhere in the business if you lasted 3+ mths in BI. Often would always lead to your CV being picked out for other sales roles if you have worked here.

    Cons

    aggressive environment, bullying due to lots of people felt threatened by new comers due to their own mis-management of roles, lots of promises at interview stage when they want yr skill sets, (when head hunted) but that never transpired.
    Management never happy when you are hitting high, hard to achieve targets=, always want more. blocked progression to keep you in a dept that did not want to lose you. Very institutionalised environment and telesales staff treated like children. Open favouritism.

    Advice to ManagementAdvice

    stand by what you say you will deliver, better management skills and career progression. Don't turn blind eye to bad apples just because they 'seemingly' hit their target on paper, when they have no team skills

    Doesn't Recommend
    No opinion of CEO
  11. 4 people found this helpful  

    Would be 5 stars if not for the fact that each year the company has layoffs, as often as quarterly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Costa Mesa, CA (US)
    Former Employee - Anonymous Employee in Costa Mesa, CA (US)

    I worked at Experian full-time (more than 10 years)

    Pros

    The main office at 475 Anton is great with schedule flexibility and supports the work/family balance. 9 out of 10 managers are supportive and available when you need them. Good benefits and vacation allotments. Clean, newer office and equipment. Overall pleasant workforce with a 'let's help each other' vibe. Backstabbing and self-promotion at the expense of coworkers is NOT the norm.
    Experian is ethical in its purported intent and business goals and actively promotes community involvement and supports local and national charities.

    Cons

    Workforce is top heavy with management, especially on the director and VP level. The company talks about not having silos (i.e. groups that have information that isn't known/shared freely with other groups) yet silos persist and cross group/department communication is poor. Customer focus initiatives are rolled out with fanfare, much to the appreciation of clients, only to fade away in a year or two due to changes in upper management and/or a lack of accountability from regulators.
    And of course, mass layoffs are routine. I worked there for almost 15 years, and for the first few years, the layoffs happened perhaps every three years, including the year I started. The last six years have incurred layoffs every year, with the rate increasing to quarterly this year. Perhaps this is due to the change in upper management to those with a background in finance: the bottom line for the next quarter is everything (shareholders must see an immediate profit!), and long-term planning is moot? I guess time will tell if this strategy works or if the talent pool of experienced workers becomes so drained that data quality becomes severely compromised.

    Advice to ManagementAdvice

    See Cons, above.

    Negative Outlook
    No opinion of CEO

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