Express Scripts Reviews

Updated 27 April 2015
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2.2
1,018 Reviews
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Express Scripts Chairman & Chief Executive Officer George Paz
George Paz
602 Ratings

Pros
  • Benefits are good and depending on your position you can work from home (in 49 reviews)

  • Good benefits, instant vesting of company share of 401k match (in 45 reviews)

Cons
  • This place has no concern for work/life balance although that's what they preach (in 92 reviews)

  • There is no work-life balance for anyone, even for direct supervisors (in 29 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Helpful (7)

    Sr. Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Express Scripts full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay, strong growth company, fast-pace

    Cons

    Company culture is suffering tremendously, minimal work-life balance, low focus on employee well-being.

    Advice to Management

    Let actions speak louder than words - make true changes to improve morale

  2. Pharmacy Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Technician in Fort Worth, TX (US)
    Current Employee - Pharmacy Technician in Fort Worth, TX (US)

    I have been working at Express Scripts full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Affordable benefits and flexible schedule

    Cons

    Average Management and less work

  3. PBS

    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Express Scripts

    Pros

    Great benefits and great people to work with

    Cons

    High call volume and rude customers

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. armed security officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Armed Security Officer in Saint Louis, MO (US)
    Current Employee - Armed Security Officer in Saint Louis, MO (US)

    I have been working at Express Scripts full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    experienced license security officer

    Cons

    never had felony convictions

    Advice to Management

    reliable employer

  6. Helpful (1)

    Prior Authorization Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prior Authorization Representative
    Current Employee - Prior Authorization Representative

    I have been working at Express Scripts full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    There are a lot of specialized teams and a lot of opportunities to specialize on certain clients or certain types of medications so that you become very stream lined in your job function. We're offered monthly bonuses based off of productivity and quality scores, so the opportunity for extra money is there if you work hard. The insurance and benefits are pretty good as well as the discount program offered to us through Abenity where you can save on just about anything you can think of from online shopping to airline miles to car insurance.

    Cons

    The particular call center and department I work in has 18-20 teams, each managed by by a different supervisor. We have 3 department supervisors and then it continues up the chain from there. They all have totally different managerial styles and knowledge levels, as well as backgrounds. That said, with all those different supervisors walking around, you never know what to expect. One may tell you to handle a case one way and then another will walk up and chastise you for doing it that way. It gets confusing really fast. They also all give out different information regarding HR things like attendance, etc. So you may be sitting next to someone who shows up on time for work once a week and has been out of work unexcused 30 times who has never gotten a write up, while the person on the other side of you has worked for the company 13 years and has a different supervisor and missed 3 days for the first time ever because they had a heart attack and were in intensive care and they got written up. There's no rhyme or reason to it. It all seems very unorganized. Training is not very organized either.

    Advice to Management

    Get all the supervisors on the same page. Figure out the raise system so that it's more fair. Hold everyone to the same standards. Standardize the training programs. Organize and reduce the clutter of the SOPs.

  7. Not a bad place. Systems are archaic and people stuck in their silos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Financial Analyst in Mississauga, ON (Canada)
    Former Employee - Senior Financial Analyst in Mississauga, ON (Canada)

    I worked at Express Scripts full-time

    Pros

    The people friendly are friendly enough

    Cons

    Archaic systems
    People stuck in silos not willing to go beyond what is their scope
    People are not willing to make changed
    Not too much upward career mobiliyy

    Advice to Management

    Hire more go getters

  8. It was challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Express Scripts

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great Pay, overtime was excellent.

    Cons

    Not bad company. Just needs to appreciate PCA's more.

  9. patient care advocate/ pharmacy Tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Philadelphia, PA (US)
    Former Employee - Anonymous Employee in Philadelphia, PA (US)

    I worked at Express Scripts (More than 8 years)

    Recommends
    Recommends

    Pros

    Great place to work with job advancements

    Cons

    Training demands can be a lot at timesos time

  10. Helpful (3)

    Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Saint Louis, MO (US)
    Former Employee - Project Manager in Saint Louis, MO (US)

    I worked at Express Scripts

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    The salary is good and the building is nice.

    Cons

    Horrible company culture, no work life balance, high turnover. Everyone is waking on eggshells trying to put out the next big fire. There seems to be little strategy & planning. They also have poor customer service.

    Advice to Management

    Create a more inclusive environment

  11. pay is just ok, great benefits, little opportunity for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Care Advocate in Nashville, TN (US)
    Current Employee - Patient Care Advocate in Nashville, TN (US)

    I have been working at Express Scripts full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great culture, medical and pto bennies

    Cons

    Little or no chance to advance

    Advice to Management

    Hire your supervisors from within.

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