H&M Reviews

Updated 13 September 2014
Updated 13 September 2014
584 Reviews
3.4
584 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
246 Ratings

Review Highlights

Pros
  • H&M was willing to work with my school schedule and kept it consistent for the most part (in 58 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 37 reviews)


Cons
  • did not enjoy my environment overall and was very sad because I love H&M (in 53 reviews)

  • It is a fast paced environment which means long hours on your feet (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    working with H&M is like a dream come true

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandiser  in  New Delhi
    Former Employee - Merchandiser in New Delhi

    I worked at H&M full-time for more than a year

    Pros

    you are fully independent.
    you get the opportunities to present in front of suppliers and clients.
    work culture is nice, very little politics.
    you get sat's off, with absolutely no pressure.

    Cons

    please dont join if you are scared of targets

    Advice to ManagementAdvice

    keep going !!!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandiser  in  Delhi
    Former Employee - Merchandiser in Delhi

    I worked at H&M full-time for more than 5 years

    Pros

    Lots of technical thing can be learnt.

    Cons

    organization is very flat & hence less chances to get promoted.

    Neutral Outlook
    No opinion of CEO
  3.  

    Good Company, Incompetent higher management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Merchandiser  in  Bangalore
    Current Employee - Merchandiser in Bangalore

    I have been working at H&M

    Pros

    Values
    Flexibility
    Learning
    Strong internal methods and systems
    Ethical
    Employee friendly policies and exposure to an international work culture.
    Flexible timing options

    Cons

    Non-transparent management.
    Manipulative and incompetent HR staff. Sometimes the HR is so unprofessional that you start wondering if this is even a company to start with!
    Absence of a clear development plan for employees.
    Salary discussions are usually a monologue.
    Inconsistent reviews and no clear expectations to employees.
    Blame game and politics. Growth is based on everything else but performance.

    Advice to ManagementAdvice

    Hire sensible HR managers who don't try to manipulate employees with their unprofessional talks. Bring a "people strategy" to the organisation and try to retain the good employees. Create a trust-based atmosphere by following company values -(these are totally absent from the company at the time this review is written) Make salary discussions a logical dialogue, rather than a dogma. Managers should start caring a little more about all this.

    Approves of CEO
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  5.  

    Very efficient workplace, pays great, everyday is different but manageable if you know what you're doing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part-time Sales Advisor  in  New York, NY (US)
    Current Employee - Part-time Sales Advisor in New York, NY (US)

    I have been working at H&M part-time for less than a year

    Pros

    Really fun, friendly coworkers, 25% discount, good benefits

    Cons

    clocking in a minute late is still considered late so lateness is a serious thing! please be sure to be responsible and on time and try your best to come to work a little earlier (by like 5-10 minutes) so you have time to clock yourself without rushing, it can get stressful on weekends to close and clean the store so prepare for that

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    merchandiser intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Shanghai, Shanghai (China)
    Current Employee - Sales Associate in Shanghai, Shanghai (China)

    I have been working at H&M as an intern for less than a year

    Pros

    H&m was a gret introduction to retail world.

    Cons

    The costumers can be very demanding at times...

    Advice to ManagementAdvice

    No adv.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Friendly staff, organised daily working systems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-time Sales Advisor  in  Manchester, England (UK)
    Former Employee - Part-time Sales Advisor in Manchester, England (UK)

    I worked at H&M part-time for less than a year

    Pros

    Flexible working hours, over time shifts available

    Cons

    Technology needs updating for a modern touch

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Fast-paced and fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor  in  Phoenix, AZ (US)
    Current Employee - Sales Advisor in Phoenix, AZ (US)

    I have been working at H&M full-time for more than a year

    Pros

    Great benefits, lots of vacation time (you accrue more the longer you work there), awesome pay, always something different to do.

    Cons

    It's always really busy (at my store at least), customers are always messy.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Ups and downs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M full-time

    Pros

    Great company culture, very open-minded but still professional. Bigger stores feel more like a family. Smaller stores are pretty blah. Pay is good especially when you are promoted, and they really push for employees to move up within the company.

    Cons

    Regular retail issues, unruly customers. Sometimes scheduling is off but nothing that can't be rectified once you're straight forward.

    Recommends
  10. 1 person found this helpful  

    Brands Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Chicago, IL (US)
    Current Employee - Customer Service Agent in Chicago, IL (US)

    I have been working at H&M full-time for more than a year

    Pros

    Fun environment
    Good discount
    A decent amount of hours

    Cons

    High work load for how much you are paid
    Not much motivation to excel/do more than the minimum requirements

    Advice to ManagementAdvice

    Managers (team coaches) within the customer service center are immature and need to be trained on how to keep their personal life separate from their work life.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Fast pace..fast growth company with many opportunities for promoting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at H&M full-time for more than 5 years

    Pros

    You create your future..values based feedback

    Cons

    So little time to develop people

    Advice to ManagementAdvice

    Work life balance creates loyalty and trust

    Recommends
    Positive Outlook
    No opinion of CEO

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