H&M Reviews

Updated 14 October 2014
Updated 14 October 2014
612 Reviews
3.4
612 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
253 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 64 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 41 reviews)


Cons
  • Trying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store (in 56 reviews)

  • It is a fast paced environment which means long hours on your feet (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was a life changing experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sale Advisor in New York, NY (US)
    Current Employee - Sale Advisor in New York, NY (US)

    I have been working at H&M part-time (more than 3 years)

    Pros

    Was given hours as well as able to receive overtime

    Cons

    When I left the company because of a medical leave they made it very difficult for me to return to the company.

    Advice to ManagementAdvice

    Lose the attitudes

    Recommends
    No opinion of CEO
  2. 2 people found this helpful  

    Could be worse, could be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Chicago, IL (US)
    Former Employee - Customer Service Agent in Chicago, IL (US)

    I worked at H&M full-time (more than an year)

    Pros

    The people who are great are really great. The company is the leader in the industry. The company's prospects are good.

    Cons

    Rapid expansion means too many grey areas. Sometimes feels like high school. Company is too cost conscious. Managers are mediocre and inconsistent with one another.

    Advice to ManagementAdvice

    Figure out the scheduling problems.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    It's good to work in this company, but the salary is not decent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor - Full Time in New York, NY (US)
    Current Employee - Sales Advisor - Full Time in New York, NY (US)

    I have been working at H&M full-time (more than 5 years)

    Pros

    Flexible schedule and great environment to work. Great benefits!

    Cons

    The company needs to work more on the salary because there are people with 7 years or more who have a lot of experience and skills and still get paid $10.00 or $12.00 an hour. The company has to work with every store by training and enhancing the staff from sales associate to managers.

    Advice to ManagementAdvice

    More communication with the staff, more respect, fair salary to everyone and please stop the favoritism.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    No room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor
    Current Employee - Sales Advisor

    I have been working at H&M part-time (more than an year)

    Pros

    Good environment + nice co -workers

    Cons

    Favoritism
    no benefits for part-time employees
    You don't get trained to do another position then what you were hired.
    The company cares more about sales then your well being. wellness hours (yeah right)

    Advice to ManagementAdvice

    Train every associate
    Don't get attitudes when people call in sick.
    just be nice

    Recommends
    No opinion of CEO
  6.  

    Perfect place for highschoolers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M part-time (less than an year)

    Pros

    The benefits are great (Health plan, dental)
    Good pay
    Friendly
    Good opportunities to grow

    Cons

    Sometimes it can get hectic and unorganized
    Because the company does have a lot of young supervisors and managers you might run into some rude people

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    A good company to develop skills in time management. However experiences will vary depending on the size of the store. Difficult to internally progress from this position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor - Full Time in Manchester, England (UK)
    Former Employee - Sales Advisor - Full Time in Manchester, England (UK)

    I worked at H&M full-time (more than an year)

    Pros

    The brand has many different labels and therefore has a diverse range of trends and customers. In larger stores they have current designer collaborations and music events. As a sales advisor you will always be tasking so a shift will always be varied as opposed to solely being a greeter or till operator.

    Cons

    There a few people on the floor at any one time which increases the pressure and workload. Unfortunately this also decreases the amount of time that can be spent advising a customer.
    Especially in a larger store you may feel like a number, it is difficult to find any time to do additional training and any development of brand knowledge.

    Advice to ManagementAdvice

    Be cohesive in your claims of being passionate about internal progression. Stop employing people based on the fact that they have management experience in another field that is irrelevant to the job. As these people will leave and effect the group dynamic and faith in the brand for those who do want to work in retail.
    Employ more people to cover vital service points as this will cost less than the stock loss that is accumulated due to this. This was also relieve the pressure of other staff on the floor.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor - Full Time in Phila, PA (US)
    Current Employee - Sales Advisor - Full Time in Phila, PA (US)

    I have been working at H&M full-time (more than an year)

    Pros

    Given a lot of opportunity to grow within the company.

    Cons

    Too much is going on at one time which can be frustrating

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Brands Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Chicago, IL (US)
    Current Employee - Customer Service Agent in Chicago, IL (US)

    I have been working at H&M full-time (more than an year)

    Pros

    Fun environment
    Good discount
    A decent amount of hours

    Cons

    High work load for how much you are paid
    Not much motivation to excel/do more than the minimum requirements

    Advice to ManagementAdvice

    Managers (team coaches) within the customer service center are immature and need to be trained on how to keep their personal life separate from their work life.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Ups and downs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M full-time

    Pros

    Great company culture, very open-minded but still professional. Bigger stores feel more like a family. Smaller stores are pretty blah. Pay is good especially when you are promoted, and they really push for employees to move up within the company.

    Cons

    Regular retail issues, unruly customers. Sometimes scheduling is off but nothing that can't be rectified once you're straight forward.

    Recommends
  11.  

    Very efficient workplace, pays great, everyday is different but manageable if you know what you're doing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part-time Sales Advisor in New York, NY (US)
    Current Employee - Part-time Sales Advisor in New York, NY (US)

    I have been working at H&M part-time (less than an year)

    Pros

    Really fun, friendly coworkers, 25% discount, good benefits

    Cons

    clocking in a minute late is still considered late so lateness is a serious thing! please be sure to be responsible and on time and try your best to come to work a little earlier (by like 5-10 minutes) so you have time to clock yourself without rushing, it can get stressful on weekends to close and clean the store so prepare for that

    Recommends
    Positive Outlook
    Approves of CEO

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