H&M Reviews

Updated 18 September 2014
Updated 18 September 2014
588 Reviews
3.4
588 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
246 Ratings

Review Highlights

Pros
  • H&M was willing to work with my school schedule and kept it consistent for the most part (in 58 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 37 reviews)


Cons
  • did not enjoy my environment overall and was very sad because I love H&M (in 53 reviews)

  • It is a fast paced environment which means long hours on your feet (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Crazy busy, good pay but not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M

    Pros

    The starting rate is the highest you'll find in fast fashion retail, Christmas gifts are always cool, you get a prize every 5 years, some type of raise every 6 months

    Cons

    It is sooooo busy. Crazy busy, you will never have enough ringers on reg, the fitting room will always need two associates to keep the clothes off the floor but there will always only be one. Customers throw clothes everywhere, pee in the fitting rooms, steal like crazy, and treat you like trash. Long overnights that everyone participates in 4-5 times a year. Promotions are based on availability, nothing else.

    Advice to ManagementAdvice

    Control the drama in your store, stop going out for drinks with your employees. Stop playing favorites with the schedule. Promote people who deserve it. Not people who conveniently have nothing else going on.

  2.  

    Neutral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M full-time

    Pros

    If you are part time college student, the company is very flexible during the week but you must work weekends.

    Cons

    If you are full time, it is difficult to find a work life balance because your day at work lasts 9 hours and shifts are random. There is never a pattern. Don't do it.

    Advice to ManagementAdvice

    TALK TO EACH OTHER. Communication is key to a successful and happy team. If you don't talk to each other or your staff, and hold grudges and act like malicious and vengeful people, staff morale will go down and TRUST ME... TURN OVER, YOUR BONUS, WILL BE HIGHLY AFFECTED. So remember what you have learned as LEADERS at the WORKSHOPS, and RUN THIS BUSINESS CORRECTLY. Be PEOPLE focused AND DO NOT USE the VALUE OF STRAIGHTFORWARD as an EXCUSE to be RUDE.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    ok for part time work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M

    Pros

    lots of hours, flexible with time

    Cons

    no promotions for anyone ever

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  5.  

    Started out amazing but went downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - H&M Department Manager  in  Syracuse, NY (US)
    Former Employee - H&M Department Manager in Syracuse, NY (US)

    I worked at H&M full-time for more than 10 years

    Pros

    It was an amazing place to work when they first opened in the US

    Cons

    It was a very political environment, you would get promoted if the right people liked you

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Went from not bad to "THE WORST"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor  in  New York, NY (US)
    Current Employee - Sales Advisor in New York, NY (US)

    I have been working at H&M part-time for more than 3 years

    Pros

    Meeting people, very upbeat environment starting pay is ok

    Cons

    Favoritism, not much care as for sales advisors and their needs only BUSINESS NEEDS

    Advice to ManagementAdvice

    Train better take time out to listen and acknowledge sales advisors

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Brilliant company to work for, thoroughly enjoyed my time there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-time Sales Advisor  in  Milton Keynes, England (UK)
    Former Employee - Part-time Sales Advisor in Milton Keynes, England (UK)

    I worked at H&M part-time for more than 3 years

    Pros

    Get a lot of different experiences as there are lots of different areas you can assist in; good rate of pay for my age at the time; staff incentives; co-workers were awesome; good 'family' atmosphere between colleagues

    Cons

    You have to be strong minded and opinionated to work there; not very flexible when it comes to shifts ie: if you can't work a shift, don't go out of their way to help

    Advice to ManagementAdvice

    Ensure store management is fair

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Visual Merchandiser

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser  in  Philadelphia, PA (US)
    Former Employee - Visual Merchandiser in Philadelphia, PA (US)

    I worked at H&M full-time for more than 5 years

    Pros

    Great pay, work-life balance, excellent training, room for growth, fast past, great traveling opportunities

    Cons

    Typical retail issues. My experience with H&M was a great experience, some issues but nothing worth mentioning.

    Advice to ManagementAdvice

    Stay focus on your goals, it can become easy to get caught up in someone else drama. Be patient, they watch you even when you think they're not.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    love my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  New York, NY (US)
    Current Employee - Manager in New York, NY (US)

    I have been working at H&M full-time for more than 10 years

    Pros

    growth with the company
    benefits
    bonus program
    family environment

    Cons

    grows to fast
    always changing

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    good

    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Job  in  Dallas, TX (US)
    Former Employee - Seasonal Job in Dallas, TX (US)

    I worked at H&M for less than a year

    Pros

    discount, being indoors, lunch break

    Cons

    around holidays gets crazy, also I didn't have any one train me

  11.  

    Cool people, crappy hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-time Sales Advisor
    Former Employee - Part-time Sales Advisor

    I worked at H&M part-time for less than a year

    Pros

    Met alot of really cool and fashion forward people.
    Management were always on top of things and in my short time i've seen many people move up the ladder.
    Decent discount

    Cons

    Although management were on top of things at the store level, upper management often pulls one manager from one store to bring them to another. My particular location had its store manager and assistant manager pulled from our store to be sent to another store during the Christmas season.
    Also, hours are not very good. I worked average 6 hours a week and had a pretty open schedule.

    Doesn't Recommend
    Positive Outlook

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