H&M Reviews

Updated 22 October 2014
Updated 22 October 2014
621 Reviews
3.4
621 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
258 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 65 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 42 reviews)


Cons
  • Trying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store (in 57 reviews)

  • Poor work life balance (never a set or consistent schedule) (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    It was a life changing experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sale Advisor in New York, NY (US)
    Current Employee - Sale Advisor in New York, NY (US)

    I have been working at H&M part-time (more than 3 years)

    Pros

    Was given hours as well as able to receive overtime

    Cons

    When I left the company because of a medical leave they made it very difficult for me to return to the company.

    Advice to ManagementAdvice

    Lose the attitudes

    Recommends
    No opinion of CEO
  2. 2 people found this helpful  

    A great place to work if you're willing to put 100% of yourself into the job, go that extra mile and take initiatives.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M full-time (more than 3 years)

    Pros

    There is extensive training, good pay compared to other retail companies, serious ability to advance (every week they feature a new member of H&M who shares their story of how they moved up in the company), fun staff, paid vacation and paid sick days even for part time staff, a lot of opportunities for paid travel if you're a valuable full timer.

    Cons

    The staff is spread incredibly thin. Expectations often outweigh your resources, which creates a highly stressful environment at times.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great people, decent discount, underpaid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Toronto, ON (Canada)
    Former Employee - Sales Advisor in Toronto, ON (Canada)

    I worked at H&M part-time (more than 3 years)

    Pros

    Working at multiple locations, there was a consistent level of awesomeness found in each team. The people you work with on a day to day basis really made the job enjoyable.

    Cons

    Not much room for growth (empty promises). Long closes. Management prefers to be in the back rather than supporting the selling floor.

    Advice to ManagementAdvice

    Remember, "We Are One Team". I feel as though that is often overlooked.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great company to work for on a part-time contract - not worth the full time effort.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in London, England (UK)
    Current Employee - Sales Associate in London, England (UK)

    I have been working at H&M part-time (more than an year)

    Pros

    25% discount, 50% off sometimes on outfits/a pair of denim/outdoor jackets seasonly, a nice mix of mainly young people with different personalities, lots of overtime available if you're looking for more work hours, 1.5x pay working during Christmas/New year period, incentive bonus for all staff if target is exceeded.

    Cons

    Unhelpful department managers that only care about their own department, two-faced store managers that only care about you when you're working hard and praise you to sweeten you up. A LOT of staff turnover, even in the senior management positions - you could have one manager as your department manager for 1 month and then someone new will come along to replace them. Busier and bigger stores tend to keep you for longer for 10 minutes to help clear rails when you're doing a closing shift and then let you go before 15 mins so they don't have you pay you a penny for overtime.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Department Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Supervisor in Las Vegas, NV (US)
    Current Employee - Department Supervisor in Las Vegas, NV (US)

    I have been working at H&M full-time (more than 3 years)

    Pros

    Great Flexibility, amazing Sales Advisors, Benefits can't be beat.

    Cons

    Alot of times we(management) and district don't celebrate our success all we focus on are our failures and opportunities

    Advice to ManagementAdvice

    Really build up your team. We are super loyal but we like to know we are doing a good job

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great pay i love it

    Current Employee - Sales Associate in New York, NY (US)
    Current Employee - Sales Associate in New York, NY (US)

    I have been working at H&M part-time (more than an year)

    Pros

    people are friendly, the pay was good. the coworkers are the reason why i enjoyed the job more

    Cons

    The customers were rude and demanding,

  8. 1 person found this helpful  

    Loved

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Orlando, FL (US)
    Former Employee - Retail Sales Associate in Orlando, FL (US)

    I worked at H&M full-time (more than an year)

    Pros

    Great pay, Awesome clothes

    Cons

    sometime the customers are rude

    Advice to ManagementAdvice

    n/a

    Recommends
    Approves of CEO
  9.  

    great company to work in if you have the ambition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Floor Manager in Hong Kong (Hong Kong)
    Former Employee - Floor Manager in Hong Kong (Hong Kong)

    I worked at H&M full-time (more than an year)

    Pros

    great training and fantastic opportunity within the company

    Cons

    hectic working environment especially in-store. Constantly lack of manpower.

    Advice to ManagementAdvice

    Its best to have more staff at the cash point so we will not lose customers due to long queue. If the store gets too messy, it drives away sales too.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Fast-paced, good for experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in San Diego, CA (US)
    Current Employee - Sales Associate in San Diego, CA (US)

    I have been working at H&M part-time (less than an year)

    Pros

    Good customer service experienece/retail
    Relaxed policies
    Encourages individualism
    Great starting pay
    Pays garment workers fair wages

    Cons

    Disorganized
    Not enough employees on the floor
    Not a lot of hours unless full time

    Advice to ManagementAdvice

    Be more consistent and organized

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor - Full Time in Phila, PA (US)
    Current Employee - Sales Advisor - Full Time in Phila, PA (US)

    I have been working at H&M full-time (more than an year)

    Pros

    Given a lot of opportunity to grow within the company.

    Cons

    Too much is going on at one time which can be frustrating

    Recommends
    Positive Outlook
    No opinion of CEO

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