Heartland Payment Systems

  www.heartlandpaymentsystems.com
  www.heartlandpaymentsystems.com

Heartland Payment Systems Reviews

Updated 24 November 2014
Updated 24 November 2014
249 Reviews
3.0
249 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
196 Ratings

Review Highlights

Pros
  • Calls at Heartland Service Center are answered in less than 6 seconds by a LIVE person (in 23 reviews)

  • Their customer service team is the best I've ever seen (in 15 reviews)


Cons
  • Industry low residuals, sales reps pay for the sacred endorsements, micro management (in 21 reviews)

  • Most of the sales force is unhappy due to the way management is treating them (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources - IT in Plano, TX (US)
    Current Employee - Human Resources - IT in Plano, TX (US)

    I have been working at Heartland Payment Systems full-time (less than an year)

    Pros

    - good culture
    - work/life balance
    - not micromanaged
    - use latest technologies
    - promote within

    Cons

    - could improve benefits

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time (more than 8 years)

    Pros

    good company to work for

    Cons

    closing company is not good for the employers or company

    Advice to ManagementAdvice

    stop closing company work together and grow together

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 5 people found this helpful  

    Good Place to learn about the industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager in New York, NY (US)
    Former Employee - Relationship Manager in New York, NY (US)

    I worked at Heartland Payment Systems full-time (more than 8 years)

    Pros

    Great training and constant education on the ever changing industry. Very transparent in pricing without any hidden fees. I felt comfortable at the end of the day that I did the right thing for the customer and that they got great service at a fair price.

    Cons

    The company needs to have better management, there are too many flavor of the month policies that they make you jump through hoops and consume your day with all for the sake of the policy and then they forget about it and move on to the next thing. They have hired people outside the organization that don't know the culture, get a paycheck and don't know what it is like to live on commission only so they just push policy to get their "to do" box checked and don't care if you make money or not.

    Advice to ManagementAdvice

    Stop the WIN mentality. It made people losers, lose interest and do things they might not have done before to get their WIN. The WIN is a big joke in the credit card industry. All the processors know about it and laugh.
    Compensation in the industry is far better than what I was getting. I must admit health insurance is a great perk but it wasn't the best plan coverage and they should give better residual splits for residual accounts only.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Best Company Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time

    Pros

    Heartland is a free to work as you like position as long as you are meeting quota. They treat their employees great and compensate them well. They also have great benefits as well. They spend a lot of money tending to their employees as well. Annual Summit cost the company millions of dollars and they do this for their employees every 18 months.

    Cons

    I know every company has its flaws but I cannot think of anything negative to say.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 7 people found this helpful  

    This is a pyramid scheme with no salary and inept management. Run don't walk from this company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SPA in Austin, TX (US)
    Former Employee - SPA in Austin, TX (US)

    I worked at Heartland Payment Systems full-time (less than an year)

    Pros

    They talk a good game. They regularly steal residuals form senior reps who are making too much.

    Cons

    No base salary, no equipment provided, managers have no clue what they're doing, micromanagement beyond comprehension.

    Advice to ManagementAdvice

    Learn the products your selling and stop hovering over your reps at all times. Have a soul. If you expect senior payroll reps to come in and one call close complicated HRIS and Payroll solutions you are severely mistaken. Actually train your reps rather than send them out with a long-haired greasy used car salesman that pushes to close products he knows nothing about. Here's an idea have managers that are educated beyond community college and actually understand business beyond work hard and sell your tail off. They are currently having a difficult time finding senior reps to push their HRIS and payroll products. I don't know why since they expect one call closes, micromanage a sales cycle they know nothing about, expect one call closes, and pay no base salary, while offering no training aside from a "sales mentor" who has never sold anything and a few videos on YouTube. If you are looking for a pipe dream and complete organizational incompetence then this is the place for you!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    I began to feel uncomfortable.

    Former Employee - Territory Manager
    Former Employee - Territory Manager

    I worked at Heartland Payment Systems full-time (more than 5 years)

    Pros

    Work from home. Make own schedule.
    Great online cloud-based tools to track sales and monitor/help resolve problems for clients.

    Cons

    Job can easily consume all of your time with sales quota pressures, which destroys the work-life balance you were looking for.
    Changes in policies sometimes contradicted our marketing, so one ends up lying to the client.
    Sales quota pressures led some of my colleagues to be less-than-ethical and were given prizes for their success.

    Advice to ManagementAdvice

    Allow time for new hires to develop into the sales people they can be.
    The WIN program actually helped my income, but made the game unethical and I had to compete with that unethical behavior. It stopped being fun even though I personally was successful.

    Doesn't Recommend
  8. 7 people found this helpful  

    Roller Coaster ride to Micromanagementville

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager in Houston, TX (US)
    Former Employee - Relationship Manager in Houston, TX (US)

    I worked at Heartland Payment Systems full-time (more than 5 years)

    Pros

    Original Comp Plan was nice

    Cons

    Ridiculous unqualified Sales Management. After 1st year the management in the field is the biggest joke in the industry. HPS's idea of sales management is a bunch of low IQ high ego guys sitting home all day and bombarding the reps with emails, texts, reports, and daily threats.....for a 100% commission job!

    Advice to ManagementAdvice

    Conitinue everything you are doing, I have been at a competitor for over 3 years now and I love going up against scared, desparate HPS reps

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    First job out of college, learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst in Dallas, TX (US)
    Current Employee - Systems Analyst in Dallas, TX (US)

    I have been working at Heartland Payment Systems full-time (more than 3 years)

    Pros

    Great co-workers, and relaxed atmosphere. Office culture is very understanding of any home situations and allows WFH when needed.

    Cons

    After 4 years, my interest of learning has peaked.
    No real training that will allow you to continue growth in your career
    Most learning has come from co-workers
    no documentation or standardization of processes.

    Advice to ManagementAdvice

    Quit wasting money on consultants who do not help and invest in real off site training for current employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Heart is in the right place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time

    Pros

    The CEO is down to earth and exemplifies the company's culture of caring so that it permeates throughout the company. Everyone I've ever interacted with is with that program so it's very cool to be around folks who feel appreciated and know how to appreciate one another.

    Cons

    You really want to be about your game and continually up it so there's a realistic intolerance for slackers. You need to be able to make worthwhile contributions or you're not carrying your weight and not everyone is going to reach out to help you.

    Advice to ManagementAdvice

    Stay out in the field more to see the perspective of your workforce.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    I have been employed at HPS for over fifteen years at different Levels of Sales, Training, Support and Management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager in Manchester, NH (US)
    Current Employee - Relationship Manager in Manchester, NH (US)

    I have been working at Heartland Payment Systems full-time (more than 10 years)

    Pros

    Heartland is a company of integrity and unlimited earning potential with constant technological growth and movement for improved product offering.

    Cons

    No Sales protected territories limit your earning potential and make the company look bad for having multiple reps calling on the same businesses in the same areas.

    Advice to ManagementAdvice

    Stop squeezing more Sales Reps into areas where current reps are performing above sales Goals

    Recommends
    Positive Outlook
    Approves of CEO

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