Hewitt Associates
2.9 of 5 459 reviews
www.hewittassociates.com Lincolnshire, IL 5000+ Employees

Hewitt Associates Reviews in Chicago, IL US

Updated Mar 28, 2014
All Employees Current Employees Only

2.7 128 reviews

                             

64% Approve of the CEO

Hewitt Associates President & CEO Gregory C. Case

Gregory C. Case

(14 ratings)

39% of employees recommend this company to a friend
128 Employee Reviews Back to all reviews
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Changes were bad

IT Manager (Former Employee)
Lincolnshire, IL (US)

I worked at Hewitt Associates full-time for more than 10 years

ProsCan work from home most of the time, but there is no recognition for excessive overtime or 24x7 support

ConsThey take advatage of people and do not recognize people for their good work. They dont' let anyone get certified.

No, I would not recommend this company to a friend

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Challenging and growth prohibitive

Manager ERP Systems (Former Employee)
Lincolnshire, IL (US)

I worked at Hewitt Associates full-time for more than 8 years

ProsGood company, great people, challenging work

Conslack of upward mobility, and work life balance could be better.

Advice to Senior ManagementAs consistently communicated, need to have clear path for associates to advance

Yes, I would recommend this company to a friend

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Administrative

Account Executive (Former Employee)
Lincolnshire, IL (US)

I worked at Hewitt Associates full-time for more than 10 years

ProsBenefits, PTO, Coworkers, hours,

ConsGreat company until they went public and let go of the people who were knowledgable, hardworking and talented. Sacrificing quality for quantity by sending the work offshore.

Advice to Senior ManagementBringing the work back to the US will improve the quality of the work product.

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  • Culture & Values
         
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Good working experience

Project Manager (Former Employee)
Lincolnshire, IL (US)

I worked at Hewitt Associates full-time for more than 3 years

ProsGreat opportunity with diversity in roles and responsibilities

ConsPay was not on scale with other positions in the industry

Advice to Senior ManagementLeverage synergies across all domains.

Yes, I would recommend this company to a friend

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New experiences everyday, Wonderful place to work

FMLA Coordinator (Current Employee)
Lincolnshire, IL (US)

I have been working at Hewitt Associates full-time for more than a year

ProsThe people are friendly and very helpful

ConsTravel time to office in inclement weather

Advice to Senior ManagementKeep employee first

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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It went from good to okay when went public and then worse when merged with Aon

Data Manager (Former Employee)
Chicago, IL (US)

I worked at Hewitt Associates full-time for more than 5 years

ProsOption to work from home
Great team
Streamlined processes

ConsPay below industry average
No pay raise/bonuses for 3 years in a row
Management doesn't really listen/solve problems:communication gap

Advice to Senior ManagementJust by creating a new team to look in to problems won't solve anything. Make sure the policies are implemented. Also, low pay is making people move to greener pastures.

Yes, I would recommend this company to a friend

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Great place to work

Anonymous Employee (Current Employee)
Lincolnshire, IL (US)

I have been working at Hewitt Associates full-time

ProsGreat work life ratio. The team is very supportive and opportunities for growth are available.

ConsThe review process is overly complex and raises in my area are not stellar.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good place to work

Group Delivery Manager (Former Employee)
Lincolnshire, IL (US)

I worked at Hewitt Associates full-time for more than 3 years

ProsFlexible work hours and ability to work from home; Good portfolio of clients

ConsNot much growth opportunity within same business segment

Yes, I would recommend this company to a friend

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Hewitt was a great company to work for!

IT Location Support Manager (Former Employee)
Lincolnshire, IL (US)

I worked at Hewitt Associates full-time for more than 10 years

ProsProfessionalism, career growth, benefits, and an excellent HR talent pool!
I was treated fairly and truly felt appreciated for my work.

ConsAfter going public benefits decrease, new people were brought in, and there were RIFs. The environment changed over time, though I always felt a sense of pride in working for Hewitt.

Advice to Senior ManagementIt's been a long time since I worked there, so I cannot offer relevant advice.

Yes, I would recommend this company to a friend

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US Associates Beware

Business Analyst (Former Employee)
Lincolnshire, IL (US)

I worked at Hewitt Associates full-time for more than 10 years

ProsBefore the company went public it was a great place to work. The few people left onshore in the US on the benefit operations teams really try hard with the little help they are provided.
-Best technology in the market

ConsAll of the operations work is being sent off shore to India. They keep a couple people around for talking with the client, but most of the operations work has been sent to India. They transitioned work to India where they receive very little training and have less accountability. I have been told by upper management that they can have 4-5 people in India for every 1 US employee so they don't care about the quality of work being produced because it is so cheap.

When mentioning quality issues with management, I would get responses like "They are not use to US Benefits" and "There is a language barrier". Those aren't excuses for telling an employee of one of our clients that they are not aloud to cover their new born child.

-No Job security, even after a decade!
- Long Hours. Did not believe in work-life balance
-Low/Little raises- Received "Meeting Expectations" every year. When I asked what I had to do to get "Exceeding Expectations", I was told that I was, but it was not possible to get it on paper.
-Poor engagement- I would hear that "Hewitt's Engagement Score" was at 50%. But when you looked at the numbers closer, it was India's engagement at 70%, and US at 30%.

Advice to Senior ManagementYou preach quality on paper, but don't really care about it. Clients are leaving all over the place because of the quality issues. It's time to step back and see if it is really worth moving all the work off shore at the expense of quality. I heard how we were winning so many new client all the time. They didn't mention how we were loosing our bigger clients just as fast! Focus on quality

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Hewitt Associates reviews and ratings in Chicago, IL — including employee satisfaction and approval rating for Hewitt Associates CEO Gregory C. Case. All 128 reviews posted anonymously by Hewitt Associates employees.