Higher One Reviews

Updated 30 September 2014
Updated 30 September 2014
35 Reviews
3.2
35 Reviews
Rating Trends

Recommend to a friend
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Mark Volchek
11 Ratings

Employee Reviews

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  1.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Accountant
    Current Employee - Staff Accountant

    I have been working at Higher One full-time (less than an year)

    Pros

    Experienced and good leaders, Perfect work life balance, good benefits & Friendly senior management

    Cons

    Nothing to say in this category

    Advice to ManagementAdvice

    Nothing

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Error Resolution Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Error Resolution Specialist in Tampa, FL (US)
    Former Employee - Error Resolution Specialist in Tampa, FL (US)

    I worked at Higher One part-time (more than an year)

    Pros

    Flexible Hours, PTO, and Excellent Team Support. If you do your job well, you will advance to other areas. Training is straight forward and self explanatory. Great support from most all areas of the company. "Great" team support. Good pay and some flexibility in hours.

    Cons

    Metrics can be somewhat rigid, but you can expect this to any remote center position. Systems used can sometimes drop out without warning, but adherence is supportive of this.

    Advice to ManagementAdvice

    Listen to your employees. Take into consideration your clients, and their concerns and address them from a corporate prospective. If repeated issues continue to rise, be objective and address them for change. I feel this would be a considerable benefit to both your employees and the company image.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Going through a rough patch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New Haven, CT (US)
    Former Employee - Anonymous Employee in New Haven, CT (US)

    I worked at Higher One full-time

    Pros

    Great culture and amenities (free lunch 3 days a week, gym, fun committee, wellness committee, casual dress code, open work environment, free parking, plenty of activities to participate in)
    Smart, hardworking, innovative coworkers, opportunity for growth and promotion.

    Cons

    There has been some negative press and some increased pressure on the industry that Higher One serves and thus Higher One too. As a result it is a more challenging environment for the company, the leadership, and each individual contributor and the employee morale has taken a huge hit.

    Advice to ManagementAdvice

    You have a lot of talent in your employees, don't lose them while you focus on fighting through the current external pressures.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Good Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Based Customer Care Agent in Columbus, GA (US)
    Current Employee - Home Based Customer Care Agent in Columbus, GA (US)

    I have been working at Higher One part-time (less than an year)

    Pros

    Reasonable Pay. Good Training. Working at Home

    Cons

    Low hours, Seasonal term. Long time response for assistance

    Advice to ManagementAdvice

    Add more agents to assist new agents.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great job for seasonal/ temporary employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Current Employee - Tuition Payment Plan Customer Care Agent in New Haven, CT (US)
    Current Employee - Tuition Payment Plan Customer Care Agent in New Haven, CT (US)

    I have been working at Higher One as a contractor (less than an year)

    Pros

    This work at home temporary position pay more than call centers who hire seasonal workers. Training lasts f or 3-4 weeks.

    Cons

    The job is only contract/ temporary that will end in late October or the first week in November. Then, you out of work looking for a job. No benefits for seasoned employees.

  7.  

    Seasonal- Work from Home Customer Care Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Customer Service Representative in Atlanta, GA (US)
    Current Employee - Seasonal Customer Service Representative in Atlanta, GA (US)

    I have been working at Higher One part-time (less than an year)

    Pros

    Work from home....No Commute
    Pay is great
    I worked from 6pm- 11pm so it allowed me to use this job as just a supplement to my current income.
    The training hours and pay is the same as working hours and pay. You go through the training material at your own pace.
    The calls that you receive are not difficult at all you are basically just dealing with college students and occasionally their parents.

    Cons

    I have no cons I enjoyed this job.

    Advice to ManagementAdvice

    Keep up the good work. When you need help or assistance very responsive. I love the way training is setup and the pay is great.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Best best best

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Higher One part-time

    Pros

    I like everything here. Nit started working though, but really exciting.

    Cons

    Nothing to say for a good company

    Recommends
  9.  

    Run. Don't walk.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Higher One full-time (more than an year)

    Pros

    Flexibility, amenities, parking, free lunch, free coffee every day saves me money

    Cons

    Culture is cut throat since new leadership arrived. Lack of communication. Unstable. Negative culture and terrible morale.

    Advice to ManagementAdvice

    Fix morale. Employees (the good ones) are leaving constantly.

    Doesn't Recommend
    Neutral Outlook
  10.  

    Worst job ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Higher One

    Pros

    Good interview and nothing else. That is about it.

    Cons

    I send them paperwork to Human Resources. They say take it back to send it back to get notary and couldn't work start date. When I return it back to them again, they said job abandonment. They waste time giving the run around.I wasn't stressed over it. It was a waste of time and printing to send paperwork.

    Advice to ManagementAdvice

    Human Resources need to communicate better to potential employees instead of giving them the run around.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    It started as a great company to work for but then..........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Based Customer Care Agent
    Former Employee - Home Based Customer Care Agent

    I worked at Higher One part-time (more than an year)

    Pros

    Work from home. Calls are not hard to handle. Decent pay. Flexible scheduling. Very nice staff. Self pace training

    Cons

    work from home employees will not get hired full time. I started as part time seasonal then permanent part time when asked about full time employment the response was they're not offering full time schedules at the moment. I was there almost 2 years. Ur scores in QA are based on 10 calls if out of those 10 calls one of ur scores are below the set percentage for more than 4 months be prepared to have ur pay reduced without any warning then fired. 15 min breaks are not paid. Updating the workforce management system is nerve racking n makes no sense. Change policies n call handling all the time.

    Advice to ManagementAdvice

    Give work at home reps the opportunity to be full time employees. Get rid of WFM. Cad should be enough to log in and out of. Fix QA people are not robots.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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