Hotels.com
3.1 of 5 25 reviews
www.hotels.com Dallas, TX 1000 to 5000 Employees

Hotels.com Reviews

Updated Mar 06, 2014
All Employees Current Employees Only

3.1 25 reviews

                             

Not yet rated.

Hotels.com President Johan Svanstrom

Johan Svanstrom


39% of employees recommend this company to a friend
25 Employee Reviews
Relevance Date Rating
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Structured but decent job at a good company

Telesales Agent (Former Employee)
Arlington, TX (US)

I worked at Hotels.com full-time for more than 3 years

ProsAs a call center sales person I shared in the gross sales I made.

ConsVery, very structured environment is OK, that's the nature of the telesales environment. Not giving any raise while top management is making millions a year is less so. That's what is wrong with this company and our country. Outsourcing jobs to people in 3rd world countries in order to save a buck is also an issue. Should Hotels.com continue in these practices I'm sure the customers will outsource the company.

Advice to Senior ManagementGive a little more in annual raises to the sales people in the call centers.

No, I would not recommend this company to a friend

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Fun, innovative, fast paced and great offices!

Marketing Manager (Current Employee)
Dallas, TX (US)

I have been working at Hotels.com full-time for more than a year

ProsHotels.com in Dallas is a great place to work. It is a fast paced, fun, energetic, collaborative environment. I think the last two reviews written were by a few disgruntled employees on the search team, who were recently (more or less) pushed out of the org. Hotels.com isn't perfect, but I'd say it's a great place to work. Also, there are reviews that seem to be left here from the call center team in Springfield, which is a different organization than the hotels.com team in Dallas, so I'd read those separately. The pros:

- Great new office space; open lay-out, travel themed conference rooms and decor, games such as ping-pong, x-box etc, free drinks...
- Free perks- not sure why someone wrote these are going away in 2014. I haven't heard anything about that. We have free weekly lunches, in-office happy hours, free fruit, free drinks etc. I guess one con is that sometimes it does feel like people start to take this for granted and will complain if we don't have lunch one week for whatever reason. That can be annoying to be around.
- It's a laid back environment- you can wear pretty much whatever you want and people keep flexible hours if they need to come in early or leave early, there is no standard work-day.
- Of course, working in the online travel space is fun. It is fast moving and, if you like travel, the perfect place to combine something you like to do personally, with work.
- Leadership is open and seeks feedback and input from others. They try hard to build a collaborative environment by planning team events, team building etc.
- Generally the team is passionate, hard-working and fun. There are a few people who are downers but overall, it's a good team to work with.

ConsLike I said, Hotels.com is not perfect but having worked at many other places, I think it's not far off. Cons are:

- Much of the overall leadership is out of the London office, which means people in Dallas can sometimes feel cut out of the decision making process or uninformed when decisions are made
- The area around the office (highways) are always under construction! Makes traffic bad.
- Not enough technology (such as video conferencing) for an office who has to constantly interact with other global offices

Advice to Senior ManagementMove more quickly on building a strong team; handful of lazy/negative people hanging around can sometimes bring down the general environment. Continue to be transparent in communications and foster a positive team environment. Help us stay connected to the London office. Make career paths for those in Dallas more clear.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Poor Direction, Leadership and Strategy

Anonymous Employee (Former Employee)
Dallas, TX (US)

I worked at Hotels.com full-time for more than a year

ProsThere are really good people trying to do good work at the staff level

ConsThe leadership in Dallas penalizes people that don't fit into a certain mold and have people operating on pins and needles. Leadership is belittling. They tend to promote and embrace consultants at the expense of talent coming from other disciplines. There are very few internal opportunities to advance without moving to Expedia in Bellevue or Hotels.com HQ in London. Lastly, there is no strategy for addressing the growth of Booking.com, especially in Canada.

Advice to Senior ManagementTake a genuine interest in the people and get a strategy to address Booking.com.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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No Growth + Micromanaging + Clueless Leadership = Failure & Great Employees all Leaving

Marketing Manager (Current Employee)
Dallas, TX (US)

I have been working at Hotels.com full-time for more than 3 years

ProsSome really great perks within the travel industry

Cons1. There's little to no growth opportunities here, any jobs that open up they will seek a consultant outside the company to hire. All the best talent in the company are leaving due to no growth, micromanaging, and no clear direction.
2. Leadership being hired is clueless about the industry and job at hand. They are hiring consultants with no experience within the field or industry to lead teams. (Failure!)
3. Leadership is hiding behind micromanaging to pretend they know what they are doing. (Failure!)
4. 2014 they started taking away perks like Wednesday lunches in the Dallas office, Friday in office happy hours, monthly pizza gatherings because the Dallas VP/GM says it's not being appreciated and used properly.
5. If you are able to make great power points, claim others work as your own, and present this work as yours...you will move up quickly.
6. Unless you are with the "in crowd", wanting to kiss up to management and be fake all the time, you wont do well here. Imagine high school all over again.
7. Talent isn't appreciated, just what consulting firm you were at before joining the company.

Advice to Senior ManagementPromote within and stop hiring inexperienced consultants as directors/leadership of areas they have zero knowledge in. At some point, someone is going to have to do the work.
Stop giving out false promises to employees of career growth.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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good experience

Fax Clerk (Former Employee)
McAllen, TX (US)

I worked at Hotels.com full-time for less than a year

ProsFlexible schedules and overtime allowed. Easy work and some potential for growth into management field.environment was very young but hard working.

Consnot much negative to say. left because i was looking for advanced career opportunities where i could better apply my skills.

Yes, I would recommend this company to a friend

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A highly talented environment, yet lacking egos.

Anonymous Employee (Current Employee)

I have been working at Hotels.com

ProsSupportive
Fun
Relaxed, yet hard-working
Great environment (the best I've worked in)
Talented colleagues.
Friendly.
Opportunity to make stuff better.

ConsNot joining sooner
Job can be slightly frustrating if you're under a bit of pressure to deliver, as technically, it's not perfect.

Advice to Senior ManagementContinue listening to your staff. Wipe the slate clean with some of your older tech - be creative when going about how to solve these problems - it will inspire, motivate and enable your tech employees to strengthen the company's competitiveness by delivering even more rapidly those customer experience improvements.

Give tech staff more down-time to innovate, and give them real business challenges to figure out. The support and infrastructure is there, but the time each tech employee is allocated less than 3%. Contrast that with Google's 20%.

You guys have the talent there, and they're waiting to be tapped in to.... and when the lights go on, you'll be amazed.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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not my cup of tea..

Sales (Former Employee)
Springfield, MO (US)

I worked at Hotels.com full-time for less than a year

ProsNice work environment, clean surroundings

Conswhat was promised in hiring and training did not pan out.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great place to work but limited career path

Anonymous Employee (Current Employee)

I have been working at Hotels.com full-time

ProsPeople are awesome. Smart and friendly, you may never have closer bonding working for an IT company. If I ever leave Hotels.com, I will sorely miss my colleagues.

ConsToo much emphasis on ROI. Yes, it is extremely important to keep track of money invested in marketing but no vision on branding.

No, I would not recommend this company to a friend

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Had to follow the PROCESS.

Sales Agent (Former Employee)
Springfield, MO (US)

I worked at Hotels.com full-time for less than a year

ProsFor the perks and commission, If you could hit the sales sitewide close %

ConsYou had to follow a process, a speech like in a few paragraphs and if you missed a key part and your supervisor happens to monitor that call you were wrote up. The training is so so

Advice to Senior ManagementTry to help employees make it a career, not a job

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Top 50 companies to work for....

Technical Operations (Current Employee)
Springfield, MO (US)

I have been working at Hotels.com full-time for more than 3 years

ProsPeople, Culture, career advancement & good work/life balance

ConsNone. Can't think of any cons as so far the experience is very positive.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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