Hotels.com Reviews

Current Employee – been working at Hotels.com full-time for more than 3 years

Pros – People, Culture, career advancement & good work/life balance

Cons – None. Can't think of any cons as so far the experience is very positive.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Hotels.com full-time

Pros – Great benefits, good insurance. Good employee discount program.

Cons – Management is sometimes more company centric.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Hotels.com

Pros – Fun, money, benefits and a challenge

Cons – i dont have any cons

Yes, I would recommend this company to a friend

Current Employee – been working at Hotels.com full-time

Pros – Small enough to allow flexibility in projects and the ability for each person to wear many hats

Cons – Not enough roles to allow for long term growth at the company

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Hotels.com full-time for less than a year

Pros – $14.00 PER hour with a temp agency.

Cons – $8.00-$12.00 per hour for direct-hire. Promotion based on favoritism. Employees who no-show/no-call are always good employees as long as they BROWN-NOSE shamelessly to all team leads & supervisors. Your faithful moral ethnics mean absolutely nothing here. The call center is crawling with ghetto agents, ghetto supervisors, ghetto team leads. No one cares because QA does not exist. Customers consistantly receive unbelieveably bad service and get hung up on because agents & mgmt knows QA is nonexistent. This job may be okay as long as you kiss everyone's butt regardless of how you are treated, regardless of how hard you work, and without recognition and/or reward. DEAD END JOB. There are some people who have been working 5+ years in the same dept without recognition nor promotion, and a ridiculous pay raise. But most ghetto folks will accept their fate there because they do not know any better. Until management decides to fire the whole call center for the umpteenth time. DON'T WASTE YOUR TIME HERE SERIOUSLY.

Advice to Senior Management – Get some ethics & morality. But this company is probably run by the same thinking of its ghetto employees. How can you teach the unwilling? Get better computer systems...oh wait, you don't need it as long as employees are hanging up on customers.

No, I would not recommend this company to a friend

Current Employee – been working at Hotels.com full-time for more than a year

Pros – Competitive compensation
Generous benefits/vacation/employee perks
Open-door policy with senior management
Culture that acknowledges and rewards people who deliver results
Team-building activities
HR involvement to act on areas of improvement as pointed out by employees

Cons – The departments are very separate in nature--meaning the peachy culture of one department doesn't necessarily spill over to others in the company which would explain the negative reviews received. Each business unit leader runs their ship differently and whereas some people may feel like the core benefits of the company are good, their quality of life at work is lackluster. Personally, my quality of life at Hotels.com has been nothing short of amazing.

Advice to Senior Management – There should be a universal initiative from leadership to ensure that all business units are offering their employees access to the same quality of life-at-work.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Hotels.com full-time for more than a year

Pros – The job can be a lot of fun and interesting.

Cons – Management is inept. They often make business decisions based on emotion, rather than employee qualifications.

Advice to Senior Management – Give all your agents an equal playing field to earn the same money (ie. quit routing the money making calls to only certain agents) and promote employees based on their abilities and job performance, not who you'd like to have lunch with.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Hotels.com

Pros – decent pay
plenty of OT (if you want it)
decent medical, dental, and vision benefits
401K is ok (could be better)

Cons – a lot of fraternizing from upper management
upper management is clueless on the operations
promotions on the buddy system
unappreciated for the job you do

Advice to Senior Management – Stop going out drinking and partying with your employees. It is a job, not a place to meet friends.

No, I would not recommend this company to a friend

Former Employee – worked at Hotels.com

Pros – great salary
descent overtime
career advancement
co-workers are friendly

Cons – poor management
unreliable cpu systems and information

Advice to Senior Management – ditch the script to improve sales
customers call in to receive non-robotic help and they get a list of options like they would get from any automated service. not fair to hold workers accountable for missed sales due to poor operating system.

No, I would not recommend this company to a friend

Former Employee – worked at Hotels.com

Pros – This job had great pay and it was a fun place to work in terms of coworkers.

Cons – Management was not good. My direct boss had her favorites and rewarded them with plum assignments and promotions. People that weren't the favorites or didn't brown-nose were fired without good reason (I saw this happen several times). I was lectured on taking time off for a family member's funeral, which was probably illegal and at best, not in line with the company's policies.

No, I would not recommend this company to a friend