Huddle House Reviews

Updated 22 July 2014
Updated 22 July 2014
8 Reviews

2.6
8 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kenneth L. (Ken) Keymer
4 Ratings

Employee Reviews

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  1.  

    Working for the franchise I worked for last was different than any other franchise I had worked for before.

    Former Employee - Manager  in  Greenville, SC (US)
    Former Employee - Manager in Greenville, SC (US)

    I worked at Huddle House full-time for more than 3 years

    Pros

    I enjoyed working with my employees, the customer made my day everyday. You have regulars that come in and you look forward to seeing them and your talk with them everyday.
    I always trained all my employees, just to make sure they was always giving great customer service.

    Cons

    I found that with this franchise that being a manager you have to totally deal with whatever goings wrong in the store. You learn a lot of problem solving skills that if you didn't have when you started you would have to learn before you left.

    Advice to ManagementAdvice

    I think this franchise should make the upper management help their managers more. I know as a manager for this franchise i worked sometimes 60 to 70 hours a week and was salary for only 50. Now i understand that some times these things are a necessitates, but when you lose your crew because the company cuts everyone's hours back to 28 a week and you have to work to keep store open. I worked 27 hours straight and could no longer continue to work I called my District to relieve me cause i didn't have another high volume cook for that Saturday morning. He told me to work it out, with working it out the only cook i had was not one that could cook a Saturday morning but at that time neither could I. After being home two hours I got a phone call from my District telling to get to my store now there was a problem. The problem was the cook was behind and He wouldn't not help. He told me if he had to fix it what did he need me for. So my advice to this franchise take a good look at your upper management.

  2.  

    Not good for family life but loved the people. Wish it could have had a better life/work balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Murray, KY (US)
    Former Employee - Manager in Murray, KY (US)

    I worked at Huddle House full-time for more than 5 years

    Pros

    Fun staff to work with. I miss many of the people I worked with.

    Cons

    On call 24 hours. It wasn't conducive to having a family and raising kids.

    Advice to ManagementAdvice

    Take care of employees

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Thank GOD they closed it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Newton, KS (US)
    Former Employee - Manager in Newton, KS (US)

    I worked at Huddle House full-time for less than a year

    Pros

    NONE, this company doesn't care about it's employees or it's customers. Read the comments out there on places like yelp for instance. Huddle House sucks

    Cons

    Everything, the owner had NO clue as to what he was doing and wouldn't listen to someone that he hired in to help put it back on track. He brought in someone from Georgia that supposedly 'wrote the book' on training, but, is working for another franchise, and yet, openly and notoriously would 'fire you' based on who you voted for, even admitted to doing that in a couple of restaurants.

    I told the owner he needed to hire more people, and put more people on duty at all times. He refused. Told the owner he needed to TRAIN these people better, the owner refused. Told the customer he'd have to 'eat' some of the tickets to make customers happy, THE OWNER REFUSED.

    You want customers, you want to win them back, you want to win them over, you have to spend now to make it later, you can't win them back by ignoring them. To late to figure it out, now you closed down the store. Deny this all you want, but it's a FACT.

    Advice to ManagementAdvice

    LOL, consider listening to people that KNOW.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Abominable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Ripley, TN (US)
    Former Employee - Server in Ripley, TN (US)

    I worked at Huddle House full-time for less than a year

    Pros

    Experience
    Easy to get hired
    Easy job (Server) to get the hang of as long as you can stick around long enough

    Cons

    Will literally hire anyone
    No proper help (if you mess up, you get reprimanded instead of corrected, if that makes sense)

    Advice to ManagementAdvice

    Drug tests before hiring ANYONE
    Proper training
    Start out at hire wage for servers
    Don't play favorites with good shifts

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Excellent opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Kansas City, MO (US)
    Current Employee - Manager in Kansas City, MO (US)

    I have been working at Huddle House full-time for less than a year

    Pros

    Very rich culture and excellent environment.

    Cons

    Little bonuses for servers who work hard.

    Advice to ManagementAdvice

    Less attention to details when it comes to rewarding servers for their hard work. Hope this gets fixed.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Lots of Reward - Too little family time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  Cleveland, GA (US)
    Current Employee - General Manager in Cleveland, GA (US)

    I have been working at Huddle House full-time for more than 5 years

    Pros

    Great Training and lots of support from Corporate Office

    Cons

    To manage a diner properly - too much time is needed

    Advice to ManagementAdvice

    Work out group benefits opportunitities for franchisees and their employees

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Too much for too little

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Cochran, GA (US)
    Former Employee - Server in Cochran, GA (US)

    I worked at Huddle House full-time for more than a year

    Pros

    Working at this place gives you an easy way to make a little money. It's easy to get hired if they have an opening. (Sometimes they dont because they actually have people who stay at this place for life, I guess because they lack ambition for anything that isn't trashy.) And, its actually difficult to get yourself fired. Short of "no call no show" and stealing from the register, anything else you do that is wrong will just receive a "slap on the hand."

    Cons

    They suck out all your life, want all of your time, never give raises, never give time off, and there is way too much drama! They rehire people that they have fired for things like stealing, sexual harassment, etc and then wonder why they have such a hard tme getting the place to operate smoothly.

    Advice to ManagementAdvice

    Hired people that actually give a crap about their jobs, so that your place doesn't suck. And then pay them what they are worth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Only if you absolutely have to.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Savannah, TN (US)
    Former Employee - Server in Savannah, TN (US)

    I worked at Huddle House full-time for more than a year

    Pros

    It's a job.
    You always meet new and interesting people.
    If you work nights, at least you won't be disturbed often.

    Cons

    The management was rubbish and didn't care about their employees, the pay was the bare minimum allowed by law, the store owners were so concerned about keeping food costs down that popular menu items were allowed to run out. I could continue on for days about how bad it was.

    Advice to ManagementAdvice

    Listen to your employees, don't treat them like they're expendable and actually spend money on the essentials.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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