Insight Reviews

Updated 20 October 2014
Updated 20 October 2014
192 Reviews
2.8
192 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Insight President and Chief Executive Officer Kenneth T. Lamneck
Kenneth T. Lamneck
106 Ratings

Review Highlights

Pros
  • Good people for the most part, challenging work (in 12 reviews)

  • Good place to start for entry-level IT sales (in 5 reviews)


Cons
  • terrible hostile work environment, terrible home work balance terrible upper management team (in 10 reviews)

  • Work/life balance is non-existent (in 4 reviews)

More Highlights

Employee Reviews

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  1.  

    Engineer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Insight

    Pros

    leadership, company values, and personal growth. leadership, company values, and personal growth. leadership, company values, and personal growth.

    Cons

    office culture, training, and, compensationleadership, company values, and personal growth. leadership, company values, and personal growth.

  2.  

    Sales / Product Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Tempe, AZ (US)
    Former Employee - Anonymous Employee in Tempe, AZ (US)

    I worked at Insight full-time (more than 3 years)

    Pros

    Prizes, incentives, bonuses for selling certain products.
    Casual dress code.

    Cons

    - Insight focuses on hiring only people that "smile and dial", they do not value actual, valuable knowledge about the IT industry. The first thing they told me when I interviewed is that we do not care if you know anything about technology and provide very limited opportunities for advanced training (unless it is on your own dime). That seemed backwards to me as I would be selling IT products.
    - Sales managers are glorified "yes men". If there is any dissension among the ranks, they are fired or re-positioned to another division.
    - Company is a "procurement arm" for most organizations. Meaning, Insight's ability to source and delivery product is their only real value to the industry. There are no services or unique products that set Insight above local/regional VARs. To make matters worse their supply chain is second rate to CDW and SHI. So really they are 3rd best in the second tier grouping of IT resellers.
    - 90% of Insight's sales are driven by the field team. I firmly believe that Insight's inside sales teams exist solely so they can charge their suppliers an arm and a leg to host "events" at their corporate HQ.
    - Compensation and commission splits are well below market rate. In the 4 years I worked at Insight, the sales commissions changed 5 times (each time it was worse than the structure before).
    - If you are looking to sell value and really build knowledge around the IT Industry, Insight is NOT the place to start. It might be a good place to end up after you build the knowledge elsewhere and then become a field sales rep or support the field sales team (ie Sales Engineer, Data Center specialist). However, Anything around the Inside Sales division is a dead end.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Product management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Management in Tempe, AZ (US)
    Former Employee - Product Management in Tempe, AZ (US)

    I worked at Insight full-time (more than 3 years)

    Pros

    Great benefits and good work, life balance.

    Cons

    If you are a female you absolutely will NOT have a salary that is as much as your male counterpart - even when you bring more experience and higher sales to the table,

    Advice to ManagementAdvice

    Find a way to halt the revolving door turnover in product management.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Insight had its problems like everywhere, but i was impressed with the way in which most were dealt in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Specialist in Sheffield, England (UK)
    Former Employee - Client Services Specialist in Sheffield, England (UK)

    I worked at Insight full-time (more than an year)

    Pros

    I particularly liked the friendly atmosphere, and the career planning. They also stuck to team meetings where you could bring up issues/ concerns.

    The regular personal one to one chats with team leaders was also very useful in gaining constructive feedback.

    Cons

    Bank holidays had to be worked due to it being an international company.
    There wasn't a plan in place when i got there to be able to earn a bonus.

    Advice to ManagementAdvice

    Keep up regular meetings take on board feedback.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Tempe, AZ (US)
    Current Employee - Account Executive in Tempe, AZ (US)

    I have been working at Insight full-time (more than an year)

    Pros

    Insight sells for all major IT companies, many of which are in office so there are tons of contacts and opportunities for growth.

    Cons

    There is a lot of cold calling before you earn a client base so it can be pretty brutal first year or so.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    BDM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BDM
    Former Employee - BDM

    I worked at Insight full-time (more than 3 years)

    Pros

    The company has undergone an transformation as the IT Channel evolves and so far has managed to stay on the wave and not sunk. The geographical spread offers a lot of prospects to relocate and they also like to promote from within which is good for careers prospects.

    Cons

    Some middle managers can make the work life very difficult. The company is trying to become a solutions provider but is stuck in the box shifter mentality and this leads to internal conflict between hitting targets by just smashing out KPI's and actually doing what clients value/need/want and what actually makes profit and long term returns. Also, very process based methods for internal communications and work and can lead to long SLA's and bad internal client satisfaction.

    Advice to ManagementAdvice

    Reduce red tape, create smaller more dynamic 'sales' teams to be more agile and customer focused.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    A Great start to sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Montreal, QC (Canada)
    Former Employee - Account Executive in Montreal, QC (Canada)

    I worked at Insight full-time (more than an year)

    Pros

    Lots of benefits, great teamwork, free outings, prizes. I learnt a lot about sales and technology and about attention to detail for every sale. You start off with a crap book and have to make your way to the top its dog eat dog and sales. Management knows who cares and who doesn;t, you can see who will last and who won't.

    Cons

    Work life balance kind of sucks, a being a newb can be very tedious calling other peoples dropped clients, and not making progress even when you try hard as ever.

    Advice to ManagementAdvice

    Be nice to your new group help them out they do want to succeed and it is hard when first starting

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Montreal, QC (Canada)
    Current Employee - Account Executive in Montreal, QC (Canada)

    I have been working at Insight full-time (less than an year)

    Pros

    Amazing work environment, helpful people.

    Cons

    The salary is too low.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Gotten Worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Tempe, AZ (US)
    Former Employee - Account Executive in Tempe, AZ (US)

    I worked at Insight full-time (more than 3 years)

    Pros

    Good co-workers, product training, cafe in building, lots of bathrooms, SWAG from vendors

    Cons

    Quotas and metrics intentionally unobtainable so that commissions paid out are lower than industry standards (6% versus 12% or more elsewhere), constant revisions to pay structure and never to the employees benefit, poor health insurance coverage (10k deductible), Insight is funded by manufacturers in-house (HP, Lexmark, Adobe, Juniper, Lenovo, etc) and in turn forces employees to attend "training sessions" which provide no new information, yet takes away from sales time, which leads to not being able to makes sales and dials to achieve the quotas. Punished for a good sales month by given an even higher quotas the following quarter in ALL 5 categories (called "buckets").

    Advice to ManagementAdvice

    Reward the high performers with something of real value, such as pay raises, better insurance and bonuses instead of plastic-cube plaques and letters from Ken Lamnick. Think about ways to reward and retain employees instead of how to chip away more their commissions each quarter to benefit yourselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Really good company to work for in ANZ

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SMB Account Manager in Sydney (Australia)
    Former Employee - SMB Account Manager in Sydney (Australia)

    I worked at Insight full-time (more than an year)

    Pros

    Good management team, Achievable targets and Australia/NZ had the ability to work that was autonomous to the ROW. No phone bashing and very strategic and intelligent selling.

    Cons

    Lack of progression opportunity. It was quite hard to earn good commission in the SMB team.

    Advice to ManagementAdvice

    Keep the culture as it was in 2010/2011. I had great fun working the the Brookvale office in Sydney during my time in Australia.

    Recommends
    Positive Outlook
    Approves of CEO

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