Insight Reviews

Updated 24 August 2014
Updated 24 August 2014
184 Reviews

2.7
184 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Insight President and Chief Executive Officer Kenneth T. Lamneck
Kenneth T. Lamneck
105 Ratings

Review Highlights

Pros
  • Good people for the most part, challenging work (in 10 reviews)

  • Good place to start for entry-level IT sales (in 5 reviews)


Cons
  • terrible hostile work environment, terrible home work balance terrible upper management team (in 10 reviews)

  • There is such a lack of discipline from sales reps who do not care very much (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    Go with Flow embrace change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive  in  Phoenix, AZ (US)
    Current Employee - Senior Account Executive in Phoenix, AZ (US)

    I have been working at Insight full-time for more than 10 years

    Pros

    Solid baseline you can make a lot of money in sales but have to be willing to embrace change, you have to be willing to invest time to cross learn what services we do well and pull them into your approach t your client.
    Dont expect to have stuff handed to you you have to be the leader in your client relationship and to go to the right person in the organization to get the job done.

    You have to MAKE the work/life balance, You make the $$$ you want to make,

    Cons

    Cons are in related to the pros, knowing whihc person to engage in tribal knowledge to get job done for client and insight.

    Advice to ManagementAdvice

    realign the floor managers, Our sales manager are just number pushers they do not add to the sales temas for the most part. Reps do not need a floor manager to go on site with them when the floor manager doesnt even understand what the client does.
    Remove the roadblocks to the teams, we are one company. insight did not survive the .com bublle Y2K and the crash in 07/08 withut the employees standing fast with the company. we grew this together.
    Make remote systems better.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Misleading Company!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Insight

    Pros

    Company talked a good game however once employed failed to live up to it.One they charge you 50.00 dollars every pay check for use of there truck to work for there company also you have to refill containers with your own water from home everyday.No money back for use of your water.Oh and they encourage sales but you have to police them for your commission if you get it at all.Also no one explains anything improper training and when it comes to your pay break down based on the jobs you did no ones knows nothing.They pay you what they want to pay you.This is just my experience. Basicly no pros. Morrisville NC

    Cons

    Everything that was said up top and more!!!!Sorry company starting with management on down.You work mon thru sat from 8 to 6 sometimes 7pm and still bring home 700.00 each pay period with no benefits or 401k nothing.SMH

    Advice to ManagementAdvice

    Close the company down.He that cant follow cant lead!!

  3.  

    I'd reconsider heavily!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Insight full-time

    Pros

    When you clock out, you're done and can enjoy personal life.

    Cons

    At Plano, TX office culture changed after Insight bought Software Spectrum. "Merit increases" were a joke. No way to move up or out from desk job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Customer service oriented where support takes priority over development but lots of opportunity for both

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Systems Engineer  in  Tempe, AZ (US)
    Current Employee - Senior Systems Engineer in Tempe, AZ (US)

    I have been working at Insight full-time for more than a year

    Pros

    A lot of positive energy that stems from the majority of the employees working in technical sales. Managed services is still in its infancy of product offerings but is a growing profit center for the company which means the spotlight is on us and how well we can deliver data center support to Insight and it's customers we support. Working on systems owned by multiple companies is challenging and you are always meeting new people. I am satisfied with my salary for the level of work performed.

    Cons

    Priorities get shifted, new clients have different standards or are lacking standards, and same goes for processes such as change management, root system access, and level of vendor support for the OS. Sometimes it seems chaotic and it is frustrating when support work gets in the way of project commitments, so requires being flexible and putting the customer's interests ahead of your own.

    Advice to ManagementAdvice

    Keep up the meetings so we feel involved and have a voice for improving our future. Don't forget to invest in training and retaining the talent required for future sales of the latest infrastructure technologies.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Its a matter of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  Sheffield, England (UK)
    Former Employee - Account Executive in Sheffield, England (UK)

    I worked at Insight full-time for more than 8 years

    Pros

    Wonderful people (non management)
    compensation plan was ok got worse over the years
    Very good tech team

    Cons

    micro management
    lack of training
    HR policies are very questionable
    Core values are not followed

    Advice to ManagementAdvice

    The company seriously needs to look after their employees, after 10 years at Insight i was dismissed because they found a loop hole in the HR policies. If a manager doesnt like you then they will find anything to pin on you to get you out of the business. Quote from a director "if we want someone out we will get them out" clearly worked in my case. I think the SLT need to look a little deeper into the business and realise the reps are the ones keeping the business afloat.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive  in  London, England (UK)
    Current Employee - Senior Account Executive in London, England (UK)

    I have been working at Insight full-time for more than 3 years

    Pros

    Training around sales and that is the ONLY positive thing.

    Cons

    Poor management with no direction what so ever. They keep handing out promo leaflets to call from. One day you are calling to sell HP printer and tell the client why HP is better than other, the next day you have to call the same client again and sell Epson or Dell and advise that why it is better than others.

    They have hard time paying commission to their sales guys. You dont get any support from management. Within the last 2 years (2012-2014), more than 100 people have resigned due to poor management from their UK office. They micro-manage and do not let you sell your own way. You know your clients better, but they treat you like a kid.

    If you pickup recent data about the growth of tech companies, Insight graph is going down. Its a shame to see a good company being mis-managed. They have let very good people go and have changed their way of operation from solution selling to call centre.

    Advice to ManagementAdvice

    You need to treat adults like adults. You can guide them, but do not push them towards what your vendors want to sell

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Good Organization

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Insight

    Pros

    Plenty of opportunity. Large projects. There are many locations to work at. The benefits are decent and seem to comparable to most average places.

    Cons

    Too many different directions. Salary is below average. Employer matching is very low (1%). Many projects tend to require extra work after hours

    Advice to ManagementAdvice

    Invest in more career development.

  9.  

    Boastful, cocky, uptight, and uncaring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  Tempe, AZ (US)
    Former Employee - Account Executive in Tempe, AZ (US)

    I worked at Insight full-time for less than a year

    Pros

    Fun environment. Insight likes to have fun at work. They do pretty creative fun (free) activities to keep you motivated to sell, sell, sell.

    Cons

    Shaky leadership, bad management, horrible HR policies. Horrible medical benefits.

    Advice to ManagementAdvice

    Give better direction for your employees. Do not put your employees in debt for medical bills. You should be able to provide better insurance for your employees since you're a Fortune 500 company and make more that $5b in revenues per year. Work with your employees so you won't have such a high turnover. Senior management was shifted around before I left. I really think this company should utilize some type of internal affairs department to ensure their employees are being treated fairly. Implement policies that would encourage your employees to stay motivated to work hard for your company. Do not penalize people because they do not fit the mold or perfect in every way. You're only as good as the investment that you put into your talent and your clients can see that and there is no sales script that can disguise that.

    This company only had a high deductible plan with a $3,000 deductible plan at the time I was employed there. Lets be honest if your start your employee with $30-$40K starting salary how do you expect to pay an insurance premium and $3000 before it pays anything? Also if you say that benefits start in 30 days please stop using that misleading statement because it could get you in trouble. For example, we waited 30 days to select benefits, pay premiums for another 30 days, then was able to utilize the benefits after another 30 days. People, that's waiting 90 days for benefits.

    I believe there is opportunity to move around and acquire other skills to move in other areas of the company. There are certification programs available to you while you are there. Please take advantage of this training as I believe this is very helpful to your sales career there.

     Insight does a fair amount of fun activities that will keep you energized for the short term.

    Please make your sales managers support your new hires better rather than sell or drown tactics. I cannot tell you how many times I had to depend on a veteran sales rep on critical issues for my clients.

     However I like the CEO of the company and I believe he will take this company in the right direction over the long haul.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Don't do it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Secretary  in  Tempe, AZ (US)
    Former Employee - Secretary in Tempe, AZ (US)

    I worked at Insight full-time for more than 3 years

    Pros

    Sick time was not regulated -- Could take a good bit off if needed. Was located in a beautiful city and great shopping nearby.

    Cons

    Everything -- No growth or promotion opportunities. Depressing culture and workplace; Benefits were not good.

    Advice to ManagementAdvice

    Strive to put employees first.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Great people. Horrible management

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Insight

    Pros

    Great people to work with. Management says all the right things.

    Cons

    Management is so clueless and disconnected as to what is happening in the company and what needs to be done. They keep talking about fixing it to prevent the turnover.

    Advice to ManagementAdvice

    Stop taking away benefits. Start listening to your employees.

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