Internap Network Services Reviews

I have been working at Internap Network Services full-time

Pros – For most job areas, compensation is competitive; Benefits are competitive; Company's product offering and strategy has a good chance to do well; Competent operations leadership

Cons – Some occasional sub-optimal short-sighted decisions driven by earnings reporting (fortunately not as severely as some other companies); Ongoing various issues have contributed to *years* of continual "crisis mode" management and high employee turnover due to staff burnout and utter lack of work-life balance for back-office people

Advice to Senior Management – Faster information is great. Burning out the workforce to achieve it and contributing to high employee turnover may not be an effective strategy.

No, I would not recommend this company to a friend

I have been working at Internap Network Services

Pros – 2007 - 2009 2010 - 2012 Growth
R&D Expense + Capitalized Software 14.8 25.5 72%
Nice people where everyone can make a difference

Cons – Business Units, Engineering, and Ops don't work closely enough together
Some missteps could have been avoided in the past by focusing on fewer products and initiatives
Weak recruiting process

Advice to Senior Management – Focus on fewer products/initiatives
Align BU/Ops/Engineering/sales and marketing
Upgrade HR

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at Internap Network Services full-time for more than a year

Pros – Overall a very good company to work for with many great employees. They continue to open new data centers and sell a competitive cloud product

Cons – Small company that competes with the largest providers in the market. They do a great job but dont own their network.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at Internap Network Services full-time for more than a year

Pros – Cutting edge ideas, Great minds to share ideas with.

Cons – Zero investment in Infrastructure and R&D. Software engineering staff were literally cobbling together junk equipment that most normal companies would have thrown away in order to have working development systems. Management was more concerned about the bottom line than their employees and customers. Support staff in IT and Systems Engineering were completely overloaded with work trying to keep outdated and broken hardware and software functional.

Advice to Senior Management – Accept that your engineering staff is "different" than your sales people and give us room and budgets to be able to function. Invest in your ideas with real budgets and real research. People can't create a great product out of thin air.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Internap Network Services part-time

Pros – Awesome, friendly employees who all seem to know what they are doing. This is a cool place to work as they are doing some interesting work.

Cons – The hours can tend to become long as the company suggests on average that employees work around 9 or so hours per day

Yes, I would recommend this company to a friend

I worked at Internap Network Services full-time for more than a year

Pros – Good pay- higher than normal/ up to 10% of salary in bonus based on performance ("up to" being the optimal words here)

Good benefits- employee pays half/Internap half

Open to outside the box ideas/fun projects to work on

Nice new office with gym access/Starbucks/mall

21 paid days off

Ability to work from home on occasion, depending on your manager

Exciting and fast-paced industry with lots of potential

Cons – Constantly changing direction on goals

Long hours/high stress - frequently up to all hours of the night finishing projects for the board only to scrap them later or have to re-do

Competition among departments- very dog-eat-dog

Buy-in is needed from everyone so it takes a long time to make decisions

Everything seems to be done last minute with little thought going into planning - general mindset of do it halfway now and fix it later

Can't turn off work - expected to be available at any time

High turnover in general - about 50% and higher in sales - rare to meet anyone with tenure longer than two years

Not a very social culture overall - don't expect team sports, lunches, happy hours or christmas parties

Not a lot of interaction with senior management- very tiered/lots of middle management, little communication from the top

Very cheap - will choose the most incompetant vendors in the name of saving a dollar/management questions every nickel and dime spent to the point of exhaustion

Don't invest in employees - use them and lose them attitude/not generous with company bonuses

Inflexible- vacation time is accrued, so if you don't have it when you need it you are SOL - not willing to work with you

Advice to Senior Management – If you invest in your employees the dollars will follow - not the other way around. In order to truly change the culture it must come from a place of genuine appreciation for employees. It starts at the top. Celebrate the successes you do have. Find a way to make people feel valued and they won't mind the long hours and might even stick around longer. Employee happiness and retention rarely results from a high salary. You have people that are intelligent and know how to get the job done in management, they just need to work on motivating and inspiring their employees.

No, I would not recommend this company to a friend

I have been working at Internap Network Services full-time

Pros – The pay is good in the short term.

Cons – Very high turn-over at all levels
Corporate culture does not value employees
Little to no life balance

Advice to Senior Management – CEO is sharp, but needs to finish what he started. Some long tenured leadership is holding the company back and needs refreshing.

No, I would not recommend this company to a friend

I have been working at Internap Network Services

Pros – Solid and comprehensive products that fit early stage to mid-growth organizations.
Smart people and great group of co-workers. Great Team.
Great place to learn the industry.

Cons – Poor compensation. There is a three month look back on commissions that reduces your pay out.
Trouble retaining sales professionals.
Needs formal training for managers.

Advice to Senior Management – Management training for new managers and managers that are new to Internap. I would recommend removing the three month look back on commissions.

Yes, I would recommend this company to a friend

I worked at Internap Network Services

Pros – VP leadership seems to be in place now, just need someone above to incentivize them to work together.

Cons – Departmental technology silos strained ability to get anything done across the boundaries.
Managers did little to discourage silos and so implicitly furthered silos.
Some groups attempted to work with others, but a few really self-interested apples spoil the bunch.

Advice to Senior Management – Look into your director's performance--is there quality there or is it all just perception?
How do they direct their reports and how have their reports responded to their direction?
Do you want to accept the status quo or take a chance at success? So far the former is the rule of thumb.
Hire a CTO to provide a unified technology vision.

No, I would not recommend this company to a friend

I have been working at Internap Network Services

Pros – They is a lot to learn if you want.

Cons – No one wants to compensate or advance your position for learning it.

Advice to Senior Management – Pay your talent on the support side.