Iron Mountain Inc Reviews

Current Employee – been working at Iron Mountain Inc

Pros – It seems to me to be a decent place to work if you want to keep work-life balance. Salary is above average and the work content can be fairly good.

Cons – This is not the place for high flier, ambitious people. The management control can become frustrating at times. It is even boring at times.

Advice to Senior Management – Where is the innovation part?

Former Employee – worked at Iron Mountain Inc full-time for less than a year

Pros – Required work isn't too demanding
Pay is (slightly) above minimum wage
No at home stress

Cons – Boring job
Eyes can get strained from staring at computer screens for extended periods

No, I would not recommend this company to a friend

Former Employee – worked at Iron Mountain Inc full-time for more than 8 years

Pros – Leader in the industry by number of clients and footprint worldwide. It was a great place to work in the late 90 and early 00.

Cons – Management has for neglected their customer base and has lower the level of service they provide them and the competition has taken some off their largest clients over the last few years.
The incompetent managers instead of being fire are just move around to other divisions. Since they decide to change to a REIT their focus has been increasing revenue at all cost, meaning lowering service while increasing prices.

Advice to Senior Management – Clean house of the dead beat manager and listed to the field people that meet with customers face to face instead of on the phone and remembers that customer needs come FIRST!!!!! A loyal customers is your best return on investment

No, I would not recommend this company to a friend

Current Employee – been working at Iron Mountain Inc full-time for more than 8 years

Pros – Many markets have committed employees that have tenure of 10 years or longer. They enjoy their team and the best front-line employees have a great can-do attitude that have adapted to the changes over the years. There are also a lot of great managers who care about their employees' well-beings and development. There has been significant growth and development in onboarding, training, and learning opportunities. The vast majority of employees who are tasked with executing the daily responsibilities of servicing our customers have our core values in their souls (they bleed Iron Mountain blue and security is #1).

Cons – Their has been a lot of change in strategic directions from the top, and while change is good and important, many high-level decisions have been reversed in a few years, or even within a year. Some decisions and changes are evolutions and are merely adjustments, but some have been major reversals. This creates a great deal of insecurity with our employees. There are quite a few bad seeds in the exempt, support workforce that have no accountability. Managers are not universally strong and your success depends on the competency of your manager, which is not always good. Too much specialization without the encouragement/nurture of broadening understanding and teamwork means that the gray areas (the undefined responsibilities that don't have a "specialist" assigned to perform it) become the burden of a dedicated but overworked few.

Advice to Senior Management – Break down the silos more, please. You can have a primary area of responsibility and accountability while also allowing other teams to have a vested interest in how you make it all work.

Former Employee – worked at Iron Mountain Inc full-time for more than 7 years

Pros – evolving and growing organisation with many opportunities to make a significant contribution and impact on a personal level

Cons – Organisational values are no longer adhered to or role-modeled at a senior level and the leadership have lost touch with that workforce so the two are working in polo directions

Advice to Senior Management – Take heed of the engagement results and pay attention to what the workforce are saying. The agenda is too big and important to achieve without the engagement of the teams

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Iron Mountain Inc full-time for more than 3 years

Pros – Good strong global brand and heritage doing records storage.
Great place to learn about corporate politics and ineffectual leadership.
Good people, trying desperately to cover for the businesses incompetence, for tiny rewards.

Cons – No vision or aspirations for the business.
If it can be bungled, it will.
Still think they understand and play in the space they did well 10-15 years ago.

Advice to Senior Management – Take a look at Kodak to see where you are going, pull your heads out of the navel gazing politics and actually align the business.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Iron Mountain Inc full-time for more than 7 years

Pros – THe team I worked with

Cons – poor ethics w sales team. Concern for the customer as the Customer Service is poorly trained and HIGH turnover with CS...which results in poor service/satisfaction for customer.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Iron Mountain Inc

Pros – solid marketing efforts, high lead volume

Cons – not much opportunity, highly overpriced product

Advice to Senior Management – Increase commission earning potential and provide more direction

No, I would not recommend this company to a friend

Former Employee – worked at Iron Mountain Inc full-time for more than 3 years

Pros – High profit margins and a strong market presence. Most employees have been there for a long time and really understand the business. The Iron Mountain name is fairly well respected.

Cons – The company lacks senior management vision to mature the business any further which is why the investors are reorganizing it into a REIT. Their core business (box storage and shred) can not grow much more even with acquisitions.

Advice to Senior Management – The only thing left to do is keep cutting costs to keep the investors happy.

No, I would not recommend this company to a friend

Current Employee – been working at Iron Mountain Inc full-time for more than 3 years

Pros – Flexible work environment. Can work remotely.

Cons – Sales and Marketing alignment is very poor. Sales management is very poor.

Advice to Senior Management – Promote sales managers from within. Set goals and expectations earlier in the year (usually finalized towards end of Q1). Stick to a plan for more than 1 year.

No, I would not recommend this company to a friend