JetBlue

  www.jetblue.com
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JetBlue Reviews

Updated Jul 17, 2014
All Employees Current Employees Only

3.6 273 reviews

82% Approve of the CEO

JetBlue President & CEO Dave Barger

Dave Barger

(221 ratings)

72% of employees recommend this company to a friend

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements(in 45 reviews)

  • Flying benefits are great, and the work is interesting(in 14 reviews)


Cons
  • Upper Management continues to lie and make false promises(in 8 reviews)

  • Not very good at trickling down top management new ideas to middle management(in 7 reviews)

273 Employee Reviews
Relevance Date Rating
in
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    Very valuable experience, increasingly frustrating environment

    IT Systems Manager (Current Employee) Long Island City, NY (US)

    ProsThere are a lot of smart people, and a lot of visionaries have worked at this company. IT compensation is pretty darn good, even for New York.

    ConsIT leadership is feckless, and having seen three different leadership teams it seems inevitable they will continue to be ineffective. Increasingly crewmembers are expected to be available any time of day or night for whatever whims your director or vp has.

    The company culture has evolved such that style is valued above substance. Everyone is looking for the next big idea, and nobody had enough patience to see difficult problems solved.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

    1 person found this helpful  

    Interesting.

    Airport Operations Crew Member (Former Employee) New York, NY (US)

    ProsI loved being able to fly for free. I loved being able to swap my hours.

    ConsI just left. Thank goodness. This is why I feel this way. jetBlue has new uniforms! Yes, the new uniforms brighten up the front line as was desperately needed. However, corporate has dictated that female Airport Operations employees wear heels while behind the ticket counter, while running through the airport several times a day, while working the gates, and while running up and down the jetbridges. Female AO employees may wear heels 1/2" to 3". While 1/2" really doesn't sound so bad, the female AO crewmember is limited to solid black shoes with a defined heel. The male employee may wear their loafers and their dress shoes. They have the option of wearing sensible shoes where the female crewmember does not. Look around at any profession where the employee is on their feet all day, and you will see them wearing a sensible shoe. jetBlue's new shoe policy for female airport operations crewmembers rule out Dansko, Clarks, Merrills, etc. The female airport operations crewmember is enduring pain and sitting back and adhering to corporate's policy. If they don't, they will be noncompliant and will lose their job.

    Advice to Senior ManagementRemember jetBlue's values and apply them.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    really good place to work

    Anonymous Employee (Former Employee)

    Prosgood experience cant complain about them of how they treat employees

    Consroockie or unexprerience management in some areas not all

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
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    • No Opinion of CEO

    1 person found this helpful  

    Did for the flight benefits

    Reservation Agent (Former Employee)

    ProsThere are two pros when working for Jetblue, one is the travel benefits. The other benefit is being able to work from home and not have to take up valuable time commuting.

    ConsLow pay, rare career growth and they want you at a snap of there fingers.

    Advice to Senior ManagementGet creative and find a way for employees to have career goals. Value your talent it will make a huge difference in your customers experience.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Good

    Consultant (Former Employee) Long Island City, NY (US)

    Prosfree airfare and location of office!

    Consnot enough growth in your career

    Advice to Senior Managementpromote employees within the company

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good People, poor management

    Training Liaison (Former Employee) Long Beach, CA (US)

    ProsSome of the best people to work with, frontline employees make the job worth having, and helping customers always put a smile on my face.

    ConsManagement is too stuck in their ways and their unfortunately is a lot of cronyism, makes it difficult to advance to a level of importance. Also many of the systems of accountability for front line employees are antiquated and do not account for reality, another unfortunate but true reality of this company.

    Advice to Senior ManagementThey need to listen to their employees! They might be surprised that some of the best ideas come from the people who actually interact with the customers.

    Yes, I would recommend this company to a friend

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    Great perks, no growth

    Coordinator (Current Employee) Long Island City, NY (US)

    ProsFlying benefits are great, and the work is interesting. Depending on what team you are on you might have opportunities to work on great projects.

    ConsThe company is becoming increasingly political, and there is much favoritism. Many teams do not try to promote from within, and growth within the company is difficult. The culture is changing.

    • Culture & Values
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    Great culture and benefits

    Marketing Coordinator (Former Employee) Forest Hills, NY (US)

    ProsSmart, passionate people to work with, fun work culture. It was hard to leave the flight benefits too.

    ConsIt's hard to work for an industry and company that struggles to make a profit. While JetBlue fared better than others, it's hard to get support, IT budgets, compensation, etc because of it.

    Yes, I would recommend this company to a friend

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    Great People, Great Culture, Good Benefits, Rough hours

    Anonymous Employee (Former Employee)

    ProsI enjoyed working in a fast paced environment with fun people (there's always a couple of bad apples no matter where you work) for a company with strong values.

    ConsThe hours can be taxing (i.e. early early mornings, and late late nights).

    Advice to Senior ManagementKeep up the good work! Continue to invest in your people and they will continue to invest in your customers.

    Yes, I would recommend this company to a friend

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    Nice Human Resource

    Anonymous Employee (Current Employee)

    ProsThey are very nice and and extremely friendly

    Consnone that I could think of

    Advice to Senior Managementnone that I could think of

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