JetBlue Reviews

Updated 23 October 2014
Updated 23 October 2014
296 Reviews
3.6
296 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
236 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 47 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly (in 5 reviews)

  • Upper Management continues to lie and make false promises (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Company with a Fun Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Salt Lake City, UT (US)
    Current Employee - Supervisor in Salt Lake City, UT (US)

    I have been working at JetBlue full-time (more than 10 years)

    Pros

    Personal Time off is very generous, work-life balance is great with many flexible options, some employees telecommute and it's an option for many. Executive leadership is very responsive.

    Cons

    A bit behind the times with some technology that would be helpful on the employee front, money appears to be spent on the customer experience rather than tools that make working there easier. Interesting internal mobility procedures can make it very difficult to move around if you do not work in a department that can be without you for an (often unspecified) period of time to "act" in a role.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Hands down, best airline to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Coordinator in Los Angeles, CA (US)
    Current Employee - Operations Coordinator in Los Angeles, CA (US)

    I have been working at JetBlue full-time (more than 5 years)

    Pros

    Schedule flexibility, good compensation, full benefits, free domestic travel for yourself and family.

    Cons

    Not a lot of flights to/from west coast, airline is transitioning to bigger company and still operating like a mom and pop business.

    Advice to ManagementAdvice

    Please revamp the infrastructure to reflect growing operation. We need more spare aircrafts and reserve inflight staff.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Fantastic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Long Beach, CA (US)
    Current Employee - Customer Service in Long Beach, CA (US)

    I have been working at JetBlue part-time (more than 5 years)

    Pros

    When I worked there it was a lot smaller. And really felt like it was a happy fun place to work.

    Cons

    It was so new that they were unware of some of the CA work laws

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    JetBlue Airways customer services

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue full-time (more than 10 years)

    Pros

    flying benefits
    part time hours only

    Cons

    lack of organization
    poor management
    part time employees only

    Advice to ManagementAdvice

    learn and apply your value
    attend training
    stop sleeping with employees
    stop gossiping
    stop stealing from customer

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Rigid chilly environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Systems Manager in New York, NY (US)
    Former Employee - IT Systems Manager in New York, NY (US)

    I worked at JetBlue as a contractor (less than an year)

    Pros

    Organized lots of structure and process

    Cons

    Bad location, do not do a good job of making new employees feel welcome

    Advice to ManagementAdvice

    Allow workers to be more creative

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Great place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Lead in Orlando, FL (US)
    Current Employee - Airport Operations Lead in Orlando, FL (US)

    I have been working at JetBlue full-time (more than 5 years)

    Pros

    Excellent travel benefits, 401k matching, flexible schedule, awesome culture based on values and a customer-friendly brand. They seem to listen more to their people than other companies I had previously worked for.

    Cons

    Management seems to be focused on improvements that make investors happy but this does not necessarily translate into improvements for the people responsible for their success: Frontline Crewmembers. The employee morale is the lowest I have seen in years and this is starting to hurt the brand.

    Advice to ManagementAdvice

    Care for your Crewmembers a little better. Sometimes it feels that more is expected from us every day but we get little in exchange.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great Options

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Commitment Crew in Salt Lake City, UT (US)
    Former Employee - Customer Commitment Crew in Salt Lake City, UT (US)

    I worked at JetBlue part-time (more than 3 years)

    Pros

    Flying benefits, opportunities for other job options

    Cons

    Not many locations to fly, strict points rules

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Worked for JetBlue since the Airline started...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Captain A320 in Long Beach, CA (US)
    Current Employee - Captain A320 in Long Beach, CA (US)

    I have been working at JetBlue full-time (more than 10 years)

    Pros

    The original individual that started the airline was David Neeleman who had a vision what an airline should be. Bringing back humanity to the airline industry, customer service. JetBlue was the vision of David Neeleman, who had a vision how people should be treated and tried to impart that vision to his employee's.

    Cons

    As the company grew, JetBlue had some growing pains which caused some operating difficulties. Since the airline had gone public on the market, it had a board of directors who did not think that the founder of JetBlue was the right person to run the airline that he founded. So, the board of directors decided to replace the creator of JetBlue. The board of directors replaced David Neeleman with Dave Barger, who has a different view of JetBlue as an airline, but the airline has continued to grow because of it's great start, but I believe most of the original employee's believe that JetBlue would have been better in the hands of it's creator...

    Advice to ManagementAdvice

    Ask the creator to come back to JetBlue...! A lot of the employee's would feel better about the future, which would probably increase productivity and make an ever better working environment which would increase customer satisfaction... When you make a mistake it's OK to ask for forgiveness...! It is surprising to see how forgiving people can be when you do the right thing...!

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Long Island City, NY (US)
    Current Employee - Anonymous Employee in Long Island City, NY (US)

    I have been working at JetBlue full-time (more than 3 years)

    Pros

    Great travel benefits (better when also compared to other airlines), most of the people here are extremely caring individuals

    Cons

    Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly

    Advice to ManagementAdvice

    More focus on retention of talent

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Discriminates Against Disabled Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ticketing
    Former Employee - Ticketing

    I worked at JetBlue full-time (more than 10 years)

    Pros

    At the beginning it was a new company with lots of potential, a big budget and staff freshly picked. The employees were happy and the company rewarded them well with gifts and recognition.

    Cons

    A few years later the company started to loose money, cut back on employee gifts/recognition eventually started eliminating jobs. Before the founder got booted out there was a lot of speculation as to which direction the company was going and why the leaders were MIA all the time. The work load at the time was busy and there weren't enough employees to cover the ticket counters or gates but we managed. On a very terrible day I was injured on the job, because of short staffing, and all the happy moments I had working for this company went down the drain. Soon enough the company's insurance refused to pay for treatment, I was sent home, was denied job modification and the management was told to make my life miserable in hopes that I would just quit. But I didn't. I took those bastards to court never giving up on the job I once thought I loved. I won my case. It still saddens me that they would treat loyal employees in such an inhumane manner but that is exactly what they did.

    Advice to ManagementAdvice

    If you don't want to get sued then you need to change your business approach on how you treat employees that get hurt on the job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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