JetBlue

www.jetblue.com
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Employee Reviews

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  1.  

    customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Jamaica, NY (US)
    Former Employee - Customer Service Representative in Jamaica, NY (US)

    I worked at JetBlue part-time (less than a year)

    Pros

    the job was fun - always new things happening. Company really trying to promote a family atmosphere and fun

    Cons

    pay rate is very low

    Advice to ManagementAdvice

    pay rate increases based on the employee performance - some work harder than others

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Industry Innovator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Airport Operations Crew Member in New York, NY (US)
    Former Employee - Airport Operations Crew Member in New York, NY (US)

    I worked at JetBlue full-time (more than 5 years)

    Pros

    The employees are some of the best in the Industry. Was always a pleasure to come to work and have Supervision that was there to help you get your flights out not only on-time but mostly early.

    Cons

    The direction the airline is taking is a huge step in the wrong direction. Don't alienate the loyal customers by becoming another legendary carrier. You brought back humanity to the airlines.

    Negative Outlook
    No opinion of CEO
  3.  

    Humanity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor Airports
    Current Employee - Supervisor Airports

    I have been working at JetBlue

    Pros

    Great Place to work, great environment

    Cons

    Advancement into leadership is difficult due to the number of applicant vs the number of positions

    Advice to ManagementAdvice

    great culture

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Excellent job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Long Island City, NY (US)
    Former Employee - Anonymous Employee in Long Island City, NY (US)

    I worked at JetBlue

    Pros

    Learned an incredible amount about the industry and top-notch skills that carry to any workplace

    Cons

    Work-life balance was tough with a 24/7 airline

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Fun with good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Airport Operations Crew Member in Long Beach, CA (US)
    Former Employee - Airport Operations Crew Member in Long Beach, CA (US)

    I worked at JetBlue

    Pros

    Travel benefits. Awesome co workers. Progressive company.

    Cons

    Limited room for advancement, high deductible health insurance,

    Advice to ManagementAdvice

    Please send more supervisors to the interview class so the same one doesn't keep promoting the same people.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    exciting but VERY disappointing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Airport Operations Crew Member in Windsor Locks, CT (US)
    Former Employee - Airport Operations Crew Member in Windsor Locks, CT (US)

    I worked at JetBlue part-time (less than a year)

    Pros

    The flight benefits! You get to fly free! So does your children/parents/spouse and a buddy!
    Cool working in the airport and learning about the flight industry!
    Company values!

    Cons

    Very strict rules. It's a airport that is expected.
    Management.

    Advice to ManagementAdvice

    Have faith in your new employees.
    I was hired at JetBlue as an Airport Operations Crew member. I was flown out to Orlando, Florida for about two weeks and passed the training with flying colors! I was told the past few people flunked out of JetBlue University (Training) so they were happy i graduated. However, on day 3/5 of "On the job training" i finally received my employee parking pass. I couldn't find any parking in the employee lot because it was FULL! I wasn't told what to do in a situation like that, so i drove around for a while until i finally parked in the airport garage which wasn't for employees. It caused me to be SIX MINUTES LATE. When i arrived to the check-in station to clock in an employee took my badge in the back to clock in but an assistant manager came out without it & told me he was sending me home... Now i know if you miss a day of training you're basically fired from JetBlue. So the next day i had a meeting with the manager and they came to the conclusion that i had to be let go. I contested the decision with corporate and they upheld the termination because of reliability. I felt like the entire company turned their back on me because i was unintentionally six minutes late. So much money was spent flying me out for training and on those great new uniforms i was given, I never even had the chance to wear them. Great company overall, but the management i encountered there has to be by far the worst.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Fun people fun atmosphere!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Orlando, FL (US)
    Current Employee - Supervisor in Orlando, FL (US)

    I have been working at JetBlue full-time (less than a year)

    Pros

    We excel at great customer service!

    Cons

    Starting to be all about the Benjamin's!

    Advice to ManagementAdvice

    Stop spreading your employees so thin.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Crew Member in Richmond, VA (US)
    Current Employee - Airport Operations Crew Member in Richmond, VA (US)

    I have been working at JetBlue part-time (less than a year)

    Pros

    Great company, great benefits great people

    Cons

    None that I can think of yet

    Recommends
    Positive Outlook
    Approves of CEO
  10. 5 people found this helpful  

    Great company who truly strives to live by their values and culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - College Crew in New York, NY (US)
    Former Employee - College Crew in New York, NY (US)

    I worked at JetBlue full-time (less than a year)

    Pros

    This company really tries to stand by their values. They go above and beyond to treat employees well and there are lots of perks that come with the job. The employees are all very motivated, they truly seem like they love what they do.

    Cons

    There seems to be a lack of opportunity for candidates who are not related to an existing employee.

    Advice to ManagementAdvice

    Give people chances to prove their skills, don't rely on their associations.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Airport Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Crew Member in San Francisco, CA (US)
    Current Employee - Airport Operations Crew Member in San Francisco, CA (US)

    I have been working at JetBlue full-time (more than a year)

    Pros

    JetBlue is a great company. They are always informing their employees about what's going on in the company and the industry. They give you a small bonus if all goals are met. As a company they are remarkable.

    Cons

    San Francisco is a unique station. Leadership does not really manage. They play favorites. If you get in with them you can get away with anything. Some employees take long breaks. Some employees do nothing and others do all the work.

    Advice to ManagementAdvice

    Manage and don't be afraid of Micro managing. Be fair to all and do not let your ego or mood decide how you treat employees. Be open to suggestions. Get rid of favoritism... everyone knows. Find ways to bring up morale.

    Recommends
    Positive Outlook
    Approves of CEO

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