JetBlue Reviews

Updated 16 October 2014
Updated 16 October 2014
295 Reviews
3.6
295 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
236 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 47 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly (in 5 reviews)

  • Upper Management continues to lie and make false promises (in 8 reviews)

More Highlights

Employee Reviews

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  1.  

    Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - In Flight Crew Member in Boston, MA (US)
    Current Employee - In Flight Crew Member in Boston, MA (US)

    I have been working at JetBlue full-time (more than an year)

    Pros

    One unique thing about B6 is the people have created an amazing culture. The company gives us the tools to be able make our customers experience amazing.

    Cons

    More diversity in the leadership would be amazing.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Very valuable experience, increasingly frustrating environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Systems Manager in Long Island City, NY (US)
    Current Employee - IT Systems Manager in Long Island City, NY (US)

    I have been working at JetBlue full-time (more than 3 years)

    Pros

    There are a lot of smart people, and a lot of visionaries have worked at this company. IT compensation is pretty darn good, even for New York.

    Cons

    IT leadership is feckless, and having seen three different leadership teams it seems inevitable they will continue to be ineffective. Increasingly crewmembers are expected to be available any time of day or night for whatever whims your director or vp has.

    The company culture has evolved such that style is valued above substance. Everyone is looking for the next big idea, and nobody had enough patience to see difficult problems solved.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Crew Member in Burbank, CA (US)
    Current Employee - Airport Operations Crew Member in Burbank, CA (US)

    I have been working at JetBlue part-time (more than an year)

    Pros

    The company culture is excellent. Very focused on employee happiness and satisfaction. Great perks, new airplanes, headquarters in New York, non-union.

    Cons

    People love their job so they never leave, making it take time to gain seniority and find opportunities for promotion. some grumpy coworkers, but that's at any job really.

    Advice to ManagementAdvice

    Keep doing the great job that you are doing!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great culture and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Coordinator in Forest Hills, NY (US)
    Former Employee - Marketing Coordinator in Forest Hills, NY (US)

    I worked at JetBlue full-time (more than 3 years)

    Pros

    Smart, passionate people to work with, fun work culture. It was hard to leave the flight benefits too.

    Cons

    It's hard to work for an industry and company that struggles to make a profit. While JetBlue fared better than others, it's hard to get support, IT budgets, compensation, etc because of it.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Interesting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Airport Operations Crew Member in New York, NY (US)
    Former Employee - Airport Operations Crew Member in New York, NY (US)

    I worked at JetBlue full-time (more than 3 years)

    Pros

    I loved being able to fly for free. I loved being able to swap my hours.

    Cons

    I just left. Thank goodness. This is why I feel this way. jetBlue has new uniforms! Yes, the new uniforms brighten up the front line as was desperately needed. However, corporate has dictated that female Airport Operations employees wear heels while behind the ticket counter, while running through the airport several times a day, while working the gates, and while running up and down the jetbridges. Female AO employees may wear heels 1/2" to 3". While 1/2" really doesn't sound so bad, the female AO crewmember is limited to solid black shoes with a defined heel. The male employee may wear their loafers and their dress shoes. They have the option of wearing sensible shoes where the female crewmember does not. Look around at any profession where the employee is on their feet all day, and you will see them wearing a sensible shoe. jetBlue's new shoe policy for female airport operations crewmembers rule out Dansko, Clarks, Merrills, etc. The female airport operations crewmember is enduring pain and sitting back and adhering to corporate's policy. If they don't, they will be noncompliant and will lose their job.

    Advice to ManagementAdvice

    Remember jetBlue's values and apply them.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    Did for the flight benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Agent
    Former Employee - Reservation Agent

    I worked at JetBlue part-time (more than an year)

    Pros

    There are two pros when working for Jetblue, one is the travel benefits. The other benefit is being able to work from home and not have to take up valuable time commuting.

    Cons

    Low pay, rare career growth and they want you at a snap of there fingers.

    Advice to ManagementAdvice

    Get creative and find a way for employees to have career goals. Value your talent it will make a huge difference in your customers experience.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    really good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue

    Pros

    good experience cant complain about them of how they treat employees

    Cons

    roockie or unexprerience management in some areas not all

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Good People, poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Training Liaison in Long Beach, CA (US)
    Former Employee - Training Liaison in Long Beach, CA (US)

    I worked at JetBlue full-time (more than 5 years)

    Pros

    Some of the best people to work with, frontline employees make the job worth having, and helping customers always put a smile on my face.

    Cons

    Management is too stuck in their ways and their unfortunately is a lot of cronyism, makes it difficult to advance to a level of importance. Also many of the systems of accountability for front line employees are antiquated and do not account for reality, another unfortunate but true reality of this company.

    Advice to ManagementAdvice

    They need to listen to their employees! They might be surprised that some of the best ideas come from the people who actually interact with the customers.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Long Island City, NY (US)
    Former Employee - Consultant in Long Island City, NY (US)

    I worked at JetBlue as a contractor (less than an year)

    Pros

    free airfare and location of office!

    Cons

    not enough growth in your career

    Advice to ManagementAdvice

    promote employees within the company

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11.  

    Great perks, no growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator in Long Island City, NY (US)
    Current Employee - Coordinator in Long Island City, NY (US)

    I have been working at JetBlue full-time (more than an year)

    Pros

    Flying benefits are great, and the work is interesting. Depending on what team you are on you might have opportunities to work on great projects.

    Cons

    The company is becoming increasingly political, and there is much favoritism. Many teams do not try to promote from within, and growth within the company is difficult. The culture is changing.

    Neutral Outlook
    Approves of CEO

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