JetBlue

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JetBlue Reviews

Updated 13 August 2014
Updated 13 August 2014
278 Reviews

3.6
278 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
224 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 45 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Upper Management continues to lie and make false promises (in 8 reviews)

  • Not very good at trickling down top management new ideas to middle management (in 7 reviews)

More Highlights

Employee Reviews

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  1.  

    Awesome company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor Airports
    Current Employee - Supervisor Airports

    Pros

    Promotes from within and really tries to help crew members advance to their highest potential.

    Cons

    Sometimes you do not share the same views (business related) as your manager and that can affect the work balance.

    Advice to ManagementAdvice

    Do not promote micro managing.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Great company going through growing pains.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - In Flight Crew/Flight Attendant  in  Boston, MA (US)
    Current Employee - In Flight Crew/Flight Attendant in Boston, MA (US)

    Pros

    Flexible schedule, free flight benefits, opportunities to grow in many area if you want to.

    Cons

    Rules can sometimes be up for interpretation. Extreme diversity in work ethics. At times, lack of proper and consistent accountability leads to frustration within work groups and creates an "us against them" mentality.

    Advice to ManagementAdvice

    Get away from STAR interview process and begin hiring management that is skilled in more than specialized interview techniques.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    The most horrible company Ive ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL (US)
    Former Employee - Anonymous Employee in Chicago, IL (US)

    Pros

    Weekly Pay... and that's it.

    Cons

    Terrible management and supervision, terrible training. Terrible hours. They want you to be on top of everything but they aren't on top of everything themselves.

    Advice to ManagementAdvice

    How about about take some responsibility for your mistakes, don't overwork your employees, don't break rules when its convenient for you. Oh and make sure you train new employees on what they will actually be doing. Worst management ever.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Better to lie and fly then be honest and grounded

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - In Flight Crew  in  New York, NY (US)
    Former Employee - In Flight Crew in New York, NY (US)

    Pros

    Flexible hours and schedule. So can accommodate most days off.

    Cons

    Unreasonable response time to call in for work.

    Advice to ManagementAdvice

    More realistic and less close cutting hours on call out. Better preparation from the company will allow more results from employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Nice on the outside, but rotten on the inside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - People Department  in  New York, NY (US)
    Current Employee - People Department in New York, NY (US)

    Pros

    (This is all my view points from the LIC Support Center)
    -Younger workforce
    - Energized environment, but this differs from dept to dept
    - Great architecture at HQ with a modern-esq look and feel
    - Most upper management are at least educated, but that comes with arrogance
    - People are polite and professional
    - Fun culture when folks are happy

    Cons

    VPs and higher have no clue as to what goes on with the Day 2 Day operations and therefore take the lead from their Directors and Managers. My first month there I heard so many jokes about job security, but never took anything seriously because I thought my credentials and experience will speak for themselves. Well, I was wrong. If they want someone else in the position that can be high performing (bringing their own people in), they will make sure you are setup to fail. You will slowly be phased out without even knowing and one day be called in to let you know you have been terminated with the reason there isn't enough work. Only to discover that more people were hired for the department. Lesson? Yes, don't be afraid to push boundaries because it seems those are the ones that make it.

    New Directors and old ones are re-hired to implement changes, but all they do is perpetuate bad actions and policies. They hardly ever do what is right for their people.

    Also, if you are good at sucking-up, you will get far. People are promoted into management positions not because they have the qualifications, but if the VP or Director like you and you've been there 2-5 years, you are guaranteed to get the spot regardless of anyone else being qualified on the team. For such a young company I was surprised at the lack of diversity at the HQ. Hardly any people of color in management positions and hardly any women occupying top positions. The ones that are, seem like they only got it because of EEO policies (no pun intended). I know they are smart, but form the outside it looks like a farce.

    Advice to ManagementAdvice

    You claim to live by the mission and vision, but it seems it only pertains to customers. The people working hard to support you seem to be treated like they are dispensable and irrelevant. Remember to get to the top, you still need to step up and look down. Don't let your eagerness to get to the top cloud your judgement to do the right thing and concentrate less on doing it right.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Very disappointed; they don't practice what they preach.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations/Customer Care  in  Salt Lake City, UT (US)
    Current Employee - Reservations/Customer Care in Salt Lake City, UT (US)

    Pros

    They are still able to hire very good people and employees.

    Cons

    They don't take care and appreciate the good people they hire and the work they perform.

    Advice to ManagementAdvice

    If you preach "bringing humanity back to air travel" how about practicing bringing humanity back to employee relations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    False Perception of a company making believe they care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant  in  New York, NY (US)
    Current Employee - Flight Attendant in New York, NY (US)

    Pros

    Working with some great fellow inflight crews.

    Cons

    Work rules are horrible and are only followed when convenient for management. Crew scheduling and the whole reserve life is the worst in the industry. They fire people at a drop of a dime. Duty days go up to 18 hours at a time with little or no rest, not safe for anybody and then they are surprised when we get sick from being run down. Layovers are beyond short. No job security at all

    Advice to ManagementAdvice

    You would think we would be treated better and be sincerely valued. I have been told that Flight Attendants are a dime a dozen. Treat your flight attendants well, and the good karma will trickle down to the customers. No wonder so many are talking about a union. It is hard to keep caring so much for our customers when we are not treated right. So many of us really take pride in our career, help us help you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Decent company for the young professional to start your career but don't expect to stay long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Long Island City, NY (US)
    Former Employee - Anonymous Employee in Long Island City, NY (US)

    Pros

    Great culture and really fun people to work with

    Cons

    Inexperienced managers who only care about their own personal interest and career goals

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Strive for growth

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    A excellent culture with strong values that are executed on, obviously you can fly for free, health care is available and communication from the top down is very visible.

    Cons

    The health care programs is horrendous, on the operating side of the company most managers are reactive though that is changing and your sick and vacation bank is one and the same.

    Advice to ManagementAdvice

    Re evaluate best labor practices for compensation

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Crew Member  in  Long Beach, CA (US)
    Current Employee - Airport Operations Crew Member in Long Beach, CA (US)

    Pros

    Nice people, good benefits and culture

    Cons

    Low pay, no room for advancement

    Recommends
    Neutral Outlook
    Approves of CEO

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