JetBlue Reviews

Updated 23 October 2014
Updated 23 October 2014
296 Reviews
3.6
296 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
236 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 47 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly (in 5 reviews)

  • Upper Management continues to lie and make false promises (in 8 reviews)

More Highlights

Employee Reviews

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  1.  

    it was a good experience working at jet air blue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Analyst in Houston, TX (US)
    Former Employee - Quality Analyst in Houston, TX (US)

    I worked at JetBlue as a contractor (more than an year)

    Pros

    employees at jet blue air are reALLY COOPERATIVE AND GOOD

    Cons

    NOTHING SPECIAL I DIDNT FIND ANY

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    A fantastic company to work for that makes you feel like family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance Technician in Boston, MA (US)
    Current Employee - Maintenance Technician in Boston, MA (US)

    I have been working at JetBlue full-time (less than an year)

    Pros

    Very friendly and helpful crew members, decent pay, good benefits

    Cons

    Midnight shift, focusing on making sure new hires aren't rushed into the company with paperwork and training.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great experience, but pay could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Long Island City, NY (US)
    Current Employee - Analyst in Long Island City, NY (US)

    I have been working at JetBlue full-time (more than an year)

    Pros

    Young company with a great work environment. Great travel benefits (free flights on jetBlue plus several agreements with other airlines).

    Cons

    The compensation side leaves a lot to be desired. No bonuses, very little profit sharing, and very little opportunity for significant raises. Few promotion opportunities.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Phone Reservations - frontline customer service for 2 years - Overall boring but enjoyable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations (Phone) in Salt Lake City, UT (US)
    Former Employee - Reservations (Phone) in Salt Lake City, UT (US)

    I worked at JetBlue part-time (more than an year)

    Pros

    Stand-by flight benefits (especially Zedfare standby benefits on other airlines after 6 months)
    Flexible schedule - easy to trade shift-bid hours with coworkers
    Fun-ish company culture
    Doesn't come home with you - work stays at work
    Optional health benefits for part-time employees

    Cons

    Terrible pay - barely over minimum wage
    Boring job - same problems solved over and over again
    Takes about 18 months - 2 years to get enough seniority to have "good shifts" (not working on weekends)
    Isolated - work from home
    Tied to the desk - literally with a head set
    Required to live with 45 minutes of call center in Salt Lake City
    Not enough Jetblue flights out of Salt Lake - hard to use standby flight benefits

    Advice to ManagementAdvice

    Create shifts for bid that are 20 hours a week (as opposed to 24)
    Increase the steps in pay for time with the company

    Neutral Outlook
    No opinion of CEO
  6.  

    Business Partner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Partner in Long Island City, NY (US)
    Former Employee - Business Partner in Long Island City, NY (US)

    I worked at JetBlue as a contractor (less than an year)

    Pros

    Great working environment and culture

    Cons

    Business Partners are not treated the same way as full-time crew members

    Advice to ManagementAdvice

    Should treat everyone equally and the Talent Acquisition is way overworked.

    Recommends
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great people, great company, truly lives out the values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Coordinator
    Former Employee - Marketing Coordinator

    I worked at JetBlue full-time (more than an year)

    Pros

    great people, great pay, flight benefits

    Cons

    pay could be a little higher, no holidays off

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Very Organised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Fort Lauderdale, FL (US)
    Current Employee - Flight Attendant in Fort Lauderdale, FL (US)

    I have been working at JetBlue full-time (less than an year)

    Pros

    They pay for your first set of luggage and uniform

    Cons

    Wait time after interview to hear back

    Advice to ManagementAdvice

    Provide answer to candidate sooner than one week perhaps on the spot

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Great overall culture, poor middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst
    Former Employee - Senior Analyst

    I worked at JetBlue full-time (more than 8 years)

    Pros

    The front line and supervisors are amazing people, really a fun family to be a part of

    Cons

    The managers and directors are all former front line agents, and few have experience working somewhere other than JetBlue, and as a result have low leadership skills, no creativity or innovation. There is lots of backbiting behind closed doors, and public rah rah cheers, but it gets old. If you have a college degree, it is almost frowned upon as most of the leadership qualifications are "I have worked at JetBlue's call center as a res agent or supervisor for x years".

    Advice to ManagementAdvice

    Look more favorably on education and experience outside of JetBlue. This is really a problem outside of LSC.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Amazing company to work for! Great culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing and Systems Operations
    Current Employee - Marketing and Systems Operations

    I have been working at JetBlue part-time (more than an year)

    Pros

    JetBlue has an amazing culture and truly lives by its 5 core values of Safety Caring Integrity Passion and Fun! I always felt like the company valued my work. Very rarely did I have a bad day at work. Lots of upward career opportunities once you get in!

    Cons

    Because JetBlue is a smaller primarily domestic carrier, if you're interested in International work, it may not be the place for you.

    Advice to ManagementAdvice

    Continue to focus on your core values, Whenever anyone asks me what I think about working for JetBlue, I always emphasize how much importance was placed on the values and what a difference that made. My current airline has a similar value system, but it is not emphasized or believed in the way it was at JetBlue and that makes a huge difference. Most people could not even name our 4 corner stones.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Horrible abusive management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Houston, TX (US)
    Former Employee - Customer Service Agent in Houston, TX (US)

    I worked at JetBlue full-time (more than 3 years)

    Pros

    First few years was a great place with pleasant work environment and great travel benefits, but after change of management and practices, not much to like about the company or working conditions anymore.

    Cons

    New management draconian, abusive, conniving and downright mean-spirited; just always looking for any reason to knock you, belittle you and/or hand out disciplinary action; could really blow any little thing out of proportion. Supervisors would often have you in situations where you would be 'damned if you do, damned if you don't, or you can only take choice A or B in a bad situation, and you will get yelled at/disciplined no matter which one you choose; would even at times ask you to do something and then scream at you for doing exactly what you were asked! (Of course if I didn't, I'm sure they would have been quick to charge me with insubordination!) Held to unrealistically short times to turn aircraft at gate, often without tools needed to do job properly; some staff led to compromise safety for fear of being disciplined/written up if they didn't make the turn time. Airline had horrible contingency planning, sometimes irrationally cancelling our flights when weather conditions not that bad to warrant it, and would leave some customers stranded for up to 5 or 6 days, and without the option to rebook to another airline (Rule 240 like other airlines can). Also, new reservation system full of bugs, IT very slow to fix, would constantly change procedures (for rebooking, ticket changes, etc.) without telling us, and of course, we get blamed for it.

    Advice to ManagementAdvice

    Since you brag about integrity being one of the company's values and hold us to it, maybe you should hold yourself to it in the way you treat your staff; have realistic expectations, understand we are often left in bad situations we can only do so much about, and for those supervisors who abuse their authority and treat staff badly, its time they got a taste of their own medicine.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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