Kangaroo Express

  www.kangarooexpress.com
  www.kangarooexpress.com
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Kangaroo Express Reviews

Updated 27 September 2014
Updated 27 September 2014
46 Reviews
2.2
46 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Dennis G. Hatchell
18 Ratings

Employee Reviews

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  1.  

    I have been working at Kangaroo Express

    Pros

    You meet a lot of people and the work is easy. All work is straight to the point and very easy.

    Cons

    Many pockets of people always complaining. Drunk customers might be a minus on third shift.

  2.  

    Great experience and working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Austinville, VA (US)
    Former Employee - Sales Associate in Austinville, VA (US)

    I worked at Kangaroo Express part-time for less than a year

    Pros

    Your regular customers make you feel at home, like having another family.

    Cons

    Opportunity to advance was put on a freeze. The GM was not a very good one, never took accountability for anything

    Advice to ManagementAdvice

    Make your employees feel like they are important and the work that they do.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Not great but not bad

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kangaroo Express full-time for more than 3 years

    Pros

    If you are willing to learn and work, you can advance into assistant and store manager positions fairly easy.

    Cons

    The company can often make employees feel like they are cannon fodder, though they have gotten better over the past few years.

    Advice to ManagementAdvice

    Listen to your store managers, most of them know more about whats going on in their store than the DM or RGM.

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  5.  

    Was great a over a year ago

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Wichita, KS (US)
    Current Employee - Store Manager in Wichita, KS (US)

    I have been working at Kangaroo Express full-time for more than 5 years

    Pros

    I get to meet some really great people

    Cons

    High stress, month's and month's without a day off, absolutely no manager support, low pay, unachievable bonuses, company values don't show in they're actions, the store managers are held completely responsible for lack of senior management. Senior management spends most of the time going on business trips to sales meetings and are often seen at local bars right in town. While the managers need hands and feet on deck.

    Advice to ManagementAdvice

    Hand it over to someone better. Your losing it and you have a lot of great managers and loyal employees counting on you all to get off your rumps and really get to work and see for yourselves. Let your managers manage and get rid of the goalboards, manager walks, AAction plans, we're busy trying to manage our teams and stores. Writing everything down won't bring your money back. Oh yeah and keep politics out of the business. Obama didn't take away full time employees you did. It's important for people to know that this company used to offer medical insurance to part timers as well as full timers and now they don't. No more full time employees either and they blame our President. Also roo cups are not convenient for our guests please try something better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Not worth the headache

    Current Employee - Lead Assistant Manager  in  Fayetteville, NC (US)
    Current Employee - Lead Assistant Manager in Fayetteville, NC (US)

    I have been working at Kangaroo Express full-time for less than a year

    Pros

    No Pros for this company

    Cons

    Too much drama and it's a hostile working environment due to customers

    Doesn't Recommend
  7. 1 person found this helpful  

    Too much expected, not enough pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Vicksburg, MS (US)
    Former Employee - Sales Associate in Vicksburg, MS (US)

    I worked at Kangaroo Express part-time for more than a year

    Pros

    The only good thing about working here is the flexible hours. They are willing to let you take time off when needed for trips and such if needed.

    Cons

    The hours they give are cut back all the time, part timers (which is everyone except management) get about 20 hours/week. They pay slightly above minimum wage, but expect employees (usually working by themselves) to complete a large list of required duties within their shift, while also serving all customers that walk in.

    There are no benefits at all for part-timers (no vacation, no paid time off, no paid holidays and no insurance) and most stores are open 24 hours/7 days a week throughout the whole year, which means you will have to work most holidays. As for holidays, the company will only pay time and half for 3 of them, Independence Day, Christmas day, and 1 other (can't remember which one right now).

    Advice to ManagementAdvice

    Consider modeling yourselves on QuikTrip. They pay their employees well, have more opportunities for advancement, and pay much better on the higher tiers as well as the lower. If you pay more, people are willing to do more, and stick around longer.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Loveed it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager  in  Charleston, SC (US)
    Former Employee - Assistant Store Manager in Charleston, SC (US)

    I worked at Kangaroo Express full-time for more than 10 years

    Pros

    Fun fast and love the folks

    Cons

    Robbery that's all that was my far

    Advice to ManagementAdvice

    Keep it professional

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Horrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deli Associate  in  Union, SC (US)
    Former Employee - Deli Associate in Union, SC (US)

    I worked at Kangaroo Express part-time for less than a year

    Pros

    I find it extremely hard to find pros for this company. Their pay is horrible and the management is even worse than the pay. I absolutely hated it.

    Cons

    Pretty much everything. The management was absolutely horrible, the store was unsanitary. Not to mention I was like the only white person there and I felt it was a little biased towards the african americans.

    Advice to ManagementAdvice

    Review your store managers before you appoint them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Lead assistant manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Assistant Manager
    Former Employee - Lead Assistant Manager

    I worked at Kangaroo Express full-time for more than a year

    Pros

    the customers and some of the other associates.

    Cons

    They pay here sucks. wasn't even making 10 an hr to be a lead assistant manger. The manager that took over the store I was at didn't even know how to do her job. She wasn't even trying to keep the back room straightened or doing her side job. I was pregnant and did more of my and her job then what she did. She couldn't even keep the safe right every time i would come in after her the safe would be off.

    Advice to ManagementAdvice

    Learn how to do your job before trying to tell others they ain't doing theirs right. And quit letting third shift get away with NEVER doing their work. Also up the pay no one wants to make 8 or less for 28 hrs or less a week. Then this company wonders why they have such a HUGE turn over rate.

    Doesn't Recommend
    Neutral Outlook
  11. 1 person found this helpful  

    Worst job of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Jacksonville, FL (US)
    Former Employee - Sales Associate in Jacksonville, FL (US)

    I worked at Kangaroo Express part-time for less than a year

    Pros

    Free soda, really that is it.

    Cons

    Awful pay, you are lucky if you make more than minimum wage. Management is incompetent and easily the worst customers I've dealt with.

    Advice to ManagementAdvice

    Stop micromanaging.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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