Kangaroo Express

  www.kangarooexpress.com
  www.kangarooexpress.com

Kangaroo Express Reviews

Updated 16 October 2014
Updated 16 October 2014
49 Reviews
2.4
49 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Dennis G. Hatchell
20 Ratings

Employee Reviews

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  1.  

    Awesome great customer service friendly

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kangaroo Express

    Pros

    friendly Customers being able to make the customers happy and love coming here knowing that it's very clean it's caring

    Cons

    Rude mean customers bad attitudes

    Advice to ManagementAdvice

    You dont always have to be mean and hard to have great workers

  2.  

    It was a wonderful life learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Hoover, AL (US)
    Current Employee - Assistant Manager in Hoover, AL (US)

    I have been working at Kangaroo Express full-time (more than an year)

    Pros

    I enjoyed meeting all different kinds of people. It was a very diverse group of customers.

    Cons

    Lack of advancement in career.

    Advice to ManagementAdvice

    No advice to share.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    I have been working at Kangaroo Express

    Pros

    You meet a lot of people and the work is easy. All work is straight to the point and very easy.

    Cons

    Many pockets of people always complaining. Drunk customers might be a minus on third shift.

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  5.  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - LASM in Jacksonville, FL (US)
    Current Employee - LASM in Jacksonville, FL (US)

    I have been working at Kangaroo Express full-time (more than an year)

    Pros

    There is never shortage of openings

    Cons

    High turnover, poor management training, very poor information consistency among management from one store to the next, not just in style but in operational standards

    Advice to ManagementAdvice

    Invest time in your management, it will save you a lot of turnover

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Was great a over a year ago

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Wichita, KS (US)
    Current Employee - Store Manager in Wichita, KS (US)

    I have been working at Kangaroo Express full-time (more than 5 years)

    Pros

    I get to meet some really great people

    Cons

    High stress, month's and month's without a day off, absolutely no manager support, low pay, unachievable bonuses, company values don't show in they're actions, the store managers are held completely responsible for lack of senior management. Senior management spends most of the time going on business trips to sales meetings and are often seen at local bars right in town. While the managers need hands and feet on deck.

    Advice to ManagementAdvice

    Hand it over to someone better. Your losing it and you have a lot of great managers and loyal employees counting on you all to get off your rumps and really get to work and see for yourselves. Let your managers manage and get rid of the goalboards, manager walks, AAction plans, we're busy trying to manage our teams and stores. Writing everything down won't bring your money back. Oh yeah and keep politics out of the business. Obama didn't take away full time employees you did. It's important for people to know that this company used to offer medical insurance to part timers as well as full timers and now they don't. No more full time employees either and they blame our President. Also roo cups are not convenient for our guests please try something better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Great experience and working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Austinville, VA (US)
    Former Employee - Sales Associate in Austinville, VA (US)

    I worked at Kangaroo Express part-time (less than an year)

    Pros

    Your regular customers make you feel at home, like having another family.

    Cons

    Opportunity to advance was put on a freeze. The GM was not a very good one, never took accountability for anything

    Advice to ManagementAdvice

    Make your employees feel like they are important and the work that they do.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Not great but not bad

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kangaroo Express full-time (more than 3 years)

    Pros

    If you are willing to learn and work, you can advance into assistant and store manager positions fairly easy.

    Cons

    The company can often make employees feel like they are cannon fodder, though they have gotten better over the past few years.

    Advice to ManagementAdvice

    Listen to your store managers, most of them know more about whats going on in their store than the DM or RGM.

  9. 1 person found this helpful  

    Loveed it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Charleston, SC (US)
    Former Employee - Assistant Store Manager in Charleston, SC (US)

    I worked at Kangaroo Express full-time (more than 10 years)

    Pros

    Fun fast and love the folks

    Cons

    Robbery that's all that was my far

    Advice to ManagementAdvice

    Keep it professional

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Not worth the headache

    Current Employee - Lead Assistant Manager in Fayetteville, NC (US)
    Current Employee - Lead Assistant Manager in Fayetteville, NC (US)

    I have been working at Kangaroo Express full-time (less than an year)

    Pros

    No Pros for this company

    Cons

    Too much drama and it's a hostile working environment due to customers

    Doesn't Recommend
  11. 1 person found this helpful  

    Horrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deli Associate in Union, SC (US)
    Former Employee - Deli Associate in Union, SC (US)

    I worked at Kangaroo Express part-time (less than an year)

    Pros

    I find it extremely hard to find pros for this company. Their pay is horrible and the management is even worse than the pay. I absolutely hated it.

    Cons

    Pretty much everything. The management was absolutely horrible, the store was unsanitary. Not to mention I was like the only white person there and I felt it was a little biased towards the african americans.

    Advice to ManagementAdvice

    Review your store managers before you appoint them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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