Knology Reviews

Updated 25 March 2015
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2.7
33 Reviews
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Knology President, CEO, and Director Rodger L. Johnson
Rodger L. Johnson
20 Ratings

Employee Reviews

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  1. Great company, only complaint was pay wasn't competitive for industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Knology full-time (More than 8 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Great support, easy to work with corp. management.

    Cons

    Pay was not up to industry standards.

    Advice to Management

    Listen to your division management. They have their finger on the pulse of the customer.

  2. Working for Knology was a great learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Knology

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    As an employee with Knology they offered great perks for the moral of the employees. On going sale contest with great prizes as incentives. For the most part you really felt like they cared about each individual there.

    Cons

    This company was sold and is no longer in business

    Advice to Management

    I wish that knology was still around.

  3. Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Knology full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    People care about one another

    Cons

    Since merger, company does n,ot seem to care about the employees who have been with the company the longest, instead focus on new employees and contractors

    Advice to Management

    quit firing all the people who made the company what it is

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  5. Work Harder for Less Money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Augusta, GA (US)
    Former Employee - Inside Sales in Augusta, GA (US)

    I worked at Knology full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The benefits are OK but getting more expensive in time.

    Cons

    Personal and vacation days accrue and are hard to take off if you have no seniority. Holidays you get a few calls and they ask you to leave and you get no pay. Too many calls that have nothing to do with your department during high call volume. Too many technical problems.

    Advice to Management

    Management is hardly around and not at all supportive. Raises are a joke.

  6. Level 1 Tech Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Level I Tech Support in Augusta, GA (US)
    Former Employee - Level I Tech Support in Augusta, GA (US)

    I worked at Knology full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay rate and benefits, nice new facility, opportunity to earn commissions.

    Cons

    Mandatory overtime, inflexible scheduling, hectic work environment.

  7. Good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Technician in Montgomery, AL (US)
    Former Employee - Service Technician in Montgomery, AL (US)

    I worked at Knology full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Caring company to work for

    Cons

    very long hours lower pay

  8. Working with Knology was a pleasant experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Marketing Analyst in Alpharetta, GA (US)
    Former Employee - Product Marketing Analyst in Alpharetta, GA (US)

    I worked at Knology full-time

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Customer Service was very good. The company grew their customer base by 18% in 2011.

    Cons

    New product offerings were often slowly brought to market.

    Advice to Management

    Invest in your employees and focus on bringing new competitive products to market.

  9. Helpful (1)

    Decent benefits but insignificant pay and raises. Your wrist will be ready to fall off from constant typing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Augusta, GA (US)
    Former Employee - Inside Sales in Augusta, GA (US)

    I worked at Knology full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you can read a script, you have found your home. Not a challenging job.

    Cons

    Pay is too low compared to competitor's pay scale. Benefits are not inexpensive. Moving up the ladder is very difficult. Everyone is more concerned about numbers than about people. Expect to have your lunch at 10:30 am. if you are a new employee. Not enough new computers for all the employees. People leave the company constantly.

    Advice to Management

    Happy employees are more productive and loyal employees.

  10. Find another place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cst in Huntsville, AL (US)
    Former Employee - Cst in Huntsville, AL (US)

    I worked at Knology full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Customers are great and coworkers try to help each other out.Once out of the office your day gets better

    Cons

    Good ole Boy System unless your buddy buddy with the Supes or manager you will be the last to get new equipment

    Advice to Management

    you cant always be negative there is a thing called positive reinforcement

  11. Helpful (1)

    Great at first then rapidly downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support in Augusta, GA (US)
    Current Employee - Tech Support in Augusta, GA (US)

    I have been working at Knology full-time (More than 5 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Started out a nice place to work -- friendly, good pay, fun.

    Cons

    Raises averaged less than 2%, only lip-service to listening to employee input.

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