LanguageLine Solutions

www.languageline.com
Employer Engaged

LanguageLine Solutions Reviews

Updated 3 March 2015
Updated 3 March 2015
147 Reviews
2.5
147 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
48 Ratings

Review Highlights

Pros
  • I work from home I don't care about paid holiday or sick leave (in 72 reviews)

  • I'm able to work from home and able to help people (in 7 reviews)


Cons
  • Low salary (minimum wage) , No benefits, No paid vacation or sickness (in 24 reviews)

  • no paid vacation, benefits are expensive (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Best company to work from home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    One does not have to spend any money on working clothes or commuting expenses.

    Cons

    The pay isn't as high as if one would work in person as an interpreter.

    Advice to ManagementAdvice

    There's a huge need to update their Impact 360 Platform; it's too outdated...

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Remote Interpreter, work from home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter
    Current Employee - Interpreter

    I have been working at LanguageLine Solutions full-time (more than 5 years)

    Pros

    Work from home, no driving, dressing up.

    Cons

    Professional growth, raise in pay, lack of communication.

    Advice to ManagementAdvice

    I would like to have some benefits of course.. especially paid vacation. More communication with the management and conference calls with other interpreters to share experience, knowledge and tips.

    Recommends
    Positive Outlook
  3.  

    Good home advantage job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL (US)
    Current Employee - Anonymous Employee in Chicago, IL (US)

    I have been working at LanguageLine Solutions part-time (less than a year)

    Pros

    No cost for travel, everything is communicated virtually through internet or landline. Seems like a lot of people complaint about late response from management, but to me it was acceptable speed. Your landline installation fee, phone expense will be reimbursed.

    Cons

    Pay is fixed, $14. Sometimes when the day is slow, you get calls that are not related to medical problems. I don't know whether it was intentionally or just by random. Career path is limited. From medical interpreter position you can move to advanced interpreter, but that pay is $0.4/min or minimum state wage per hour.

    Advice to ManagementAdvice

    Provide more training to interpreters. Don't send new interpreters on board with no basic medical training.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Great Job Horrible Pay and very secretive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter/Translator in Guadalajara, Jalisco (Mexico)
    Current Employee - Interpreter/Translator in Guadalajara, Jalisco (Mexico)

    I have been working at LanguageLine Solutions part-time (less than a year)

    Pros

    The job itself is great you can work from the comfort of your home and they have allot of options to pick the schedule that best fits your time frame, the job itselfs is great very challenging and if your are someone who is afraid of pressure and stress this is not the job for you.

    Cons

    they are very secretive about their pay rate and i have spoken with their Human Resource Department, after i finally was hired and the pay is a desapointment for the type of service one is providing, you would expect that since its a very profitable job this is not true if you are working for language line.

    Advice to ManagementAdvice

    Its painfully obvious that the company LanguageLine is a company that does not care about exploting people and abusing the political and economical situacion in 2nd and 3rd worl countries.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter in Heredia (Costa Rica)
    Current Employee - Interpreter in Heredia (Costa Rica)

    I have been working at LanguageLine Solutions full-time (less than a year)

    Pros

    You get to broaden your vocabulary, and to learn about different topics. Also, are there no direct supervisors, which is cool. The best thing is you only need to be a good interpreter to meet the metrics. I am talking about LL Costa RIca.

    Cons

    Salary wise...not that good. Besides the entry salary is relatively low (for an interpreter), the company has a no-salary-raise policy. There are growth opportunities but your income, as good as it gets, will remain the same. Also, at least in CR Heredia, the facilities are not in the best conditions, and the call center area itself is warehouse like. There are no windows, for you to see the outside. They have told me it is different in Cartago though. Finally, there are almost no added benefits. They only give you private medical insurance, which is good, but most call centers do. No added values, and not a good cafeteria...

    Advice to ManagementAdvice

    Work on the cons, because you could make this place a much better place to work at.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    work at home, save time commuting and getting dress

    Cons

    no benefits, few calls on weekends just enough to match the average minimum wage

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    No raise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All-call Interpreter
    Current Employee - All-call Interpreter

    I have been working at LanguageLine Solutions part-time (more than a year)

    Pros

    Work at home
    Learn new things about we interpret.
    Talk to interesting ppl

    Cons

    Migraines
    Ears get too sensitive so you start hearing things that couldn't hear before and it bothers your sleep
    Not enough money and no hope of raise

    Advice to ManagementAdvice

    I asked my manager and senior language specialist what I can expect in the future and reply was there is no raise like other companies work even after many years. That killed my motivation.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Interpreter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Spanish Interpreter
    Former Employee - Spanish Interpreter

    I worked at LanguageLine Solutions

    Pros

    Work at home. Good way to start learning about interpreting.

    Cons

    Very low pay. This is good for anyone getting into the field for first time. Better companies out there that you dont need to be scheduled. No insurance worthwhile.

    Advice to ManagementAdvice

    Pay more fairly You are making tons of money.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    Get away as fast as you can

    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time (more than 8 years)

    Pros

    Abble to work from home

    Cons

    They do not value employees. No salary raise, no matter what you do. No management.

    Advice to ManagementAdvice

    None. It doesn't work

    Negative Outlook
    Disapproves of CEO

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