LanguageLine Solutions Reviews

Updated 17 April 2015
156 reviews filtered by
  • Any Location
  • Any Job Title
2.6
156 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
54 Ratings

Pros
  • I work from home I don't care about paid holiday or sick leave (in 72 reviews)

  • I'm able to work from home and able to help people (in 7 reviews)

Cons
  • Low salary (minimum wage) , No benefits, No paid vacation or sickness (in 24 reviews)

  • no paid vacation, benefits are expensive (in 19 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Not-so-bad company

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LanguageLine Solutions part-time

    Recommends
    Recommends

    Pros

    Work from home, nice people in all departments, you can take time-off if you need it. Overall a good company to work for.

    Cons

    Low pay, stressful, changes in schedule take a loooong time, training does not really train you to deal with "the real world". If you are an anxious person, stay away. At the beginning they may lie about the pay.

    Advice to Management

    Human resources department in Mexico: please do not lie about the pay, be honest from the very beginning. Pay your interpreters better, don't be cheap.

  2. very satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    very comfortable job, working from home, steady work, 40 hours a week Mon-Fri, good pay comparing to other companies starting with $17 as a video interpretr

    Cons

    its hard to communicate with management, payroll, or HR , all communication has to be via Email which it can take sometime up to 1 week for an urgent thing

    Advice to Management

    Try to improve communication system between interpreter and management

  3. Good job working from home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Spanish Interpreter
    Current Employee - Spanish Interpreter

    I have been working at LanguageLine Solutions

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working from home so no need to fill car with gas or buy clothes for work. Reimbursed for phone line and phone equipment.

    Cons

    Very busy at times and requesting time off is a bit hard. You have to use a calendar to see what days are available and often, the days you need/want are mysteriously unavailable.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. I have been working for language line solution for more that 2 years now, the job is easy at times and stressful at time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter in New York, NY (US)
    Current Employee - Interpreter in New York, NY (US)

    I have been working at LanguageLine Solutions

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Work from home
    You learn something everyday

    Cons

    Communicating with management needs to be better

    Advice to Management

    It is hard to reach you, it takes days to get a reply to an e-mail and impossible to call you.

  6. Helpful (1)

    Okay for starters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter
    Former Employee - Interpreter

    I worked at LanguageLine Solutions part-time (more than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good to learn the ropes. Better than most training. Most dont give you any.

    Cons

    strict adherence to specific schedule. Low pay. calls are mostly tedious.

    Advice to Management

    You are making a bundle. All of your experienced interpreters leave after a while. There is a reason for this. Pay more and give more flexibility.

  7. Very good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Interpreter -work At Home in Los Angeles, CA (US)
    Current Employee - Medical Interpreter -work At Home in Los Angeles, CA (US)

    I have been working at LanguageLine Solutions

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    work from home , decent pay

    Cons

    Benefit not so good, but It's fine for me.

    Advice to Management

    I Have no advice in terms of this

  8. Very bad experience, would not recommend to anyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All-call Interpreter in Houston, TX (US)
    Current Employee - All-call Interpreter in Houston, TX (US)

    I have been working at LanguageLine Solutions full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Work at home.
    - Earning an income to survive if lack of other options.

    Cons

    - Job requires great skills , education, effort but in the other hand Miserable pay, minimum wage, no respect.
    -No paid vacations, hard to get days off without them seizing the opportunity to count it against you, inflexible schedule.
    - According to their client companies LLS charges them high bills , for one day of an interpreter's work about approximately 10000 USD , the interpreter gets less than 90, that's how cheap they are ...
    - Slave driving Greedy company only interested in profit and exploitation of employees.
    - They sometimes claim mistakes in the calculation of payroll but mysteriously these "mistakes" always give you less than they owe, never more. you always have to be vigilant and document and watch the number of hours you worked which gives you extra work in addition to the already high demand, stressful work you are doing.
    - Clients/agents from companies you interpret for are sometimes, rude , stressed, uneducated, stupid, not trained on how to work with an interpreter and tend to blame the interpreter for their incompetence, in which case your own company does not get your back and throws the interpreter under the bus to appease the client. Interpreters are considered disposable, and that is why the company cannot retain a lot of experienced competent interpreters and counts on continuous hiring with low standards.
    management is cheap in compensation of equipment etc, they always try to find excuses to give you only partial compensation or nothing at all. they refused to pay for equipment claiming it is not the kind that they want, then after I proved to them it was not the case, they only paid for one piece of equipment and not the other.
    Despite having outstanding evaluations and excellent performance there is no reward or incentive in the long term except for a tiny taxable performance bonus of about a hundred and smth dollars twice a year.
    you only hear from them if they are trying to police you, or if they get an inaccurate complaint from a from a 1 over 100 mentally unstable frustrated client trying to use the interpreter as a punchbag to blame for his own issues, problems, incompetence, etc. in which case LLS takes his word over yours.
    -The Fact that they post fake positive employee reviews here to mislead possible prospects.

    Advice to Management

    Your company's has nothing to sell your only capital are your competent , trained , educated interpreters. TAKE CARE OF AND HAVE SOME RESPECT FOR YOUR INTERPRETERS. YOUR INTERPRETERS DESERVE A BETTER TREATMENT, AND YES THEY DESERVE BETTER THAN MINIMUM WAGE.

  9. No benefits and unpaid vacations, but working from home is an advantage.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Online Consecutive Interpretation in Fort Lauderdale, FL (US)
    Current Employee - Online Consecutive Interpretation in Fort Lauderdale, FL (US)

    I have been working at LanguageLine Solutions

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    working from home, on line communication

    Cons

    little schedule flexibility, no benefits, no paid vacations, no prospects for salary increase, salary havily depends on actual time spent on the phone.

  10. Helpful (1)

    The Executive Management Group is generally out of touch with employees. Too much micro managing and policing.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Premier Account Executive in Monterey, CA (US)
    Former Employee - Premier Account Executive in Monterey, CA (US)

    I worked at LanguageLine Solutions full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The company has an excellent product and co-workers are fun to be with you also get to work with some great customers.

    Cons

    Too much micro management and policing of employees, low overall pay scale. Not much opportunity to advance.

    Advice to Management

    Get in touch with your dedicated work force and start showing more respect without them your company will fail.

  11. Good only as a part time side job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All-call Interpreter in Mexico City (Mexico)
    Current Employee - All-call Interpreter in Mexico City (Mexico)

    I have been working at LanguageLine Solutions part-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    No commute. No gas or clothes (but do need to pay phone line,internet and higher light bills)

    Cons

    Very low pay. No vacations.No Pto.No benefits.No sick days.UTo must be earned.No raises.Non stop call volume.Support team is about 99% of the time unreachable (and when you do reach them everyone says something different) Phone bill gets partially reimbursed ($11 a month) Internet does not get reimbursed.We get 120 every two years to cover phone replacement (barely enough to cover a decent one),Computers do not get provided or pens or paper (trust me it really adds up throughout the years) Important tools like lenghty very complicated disclosures do not get provided.Clients do not get trained on how interpreting services work which creates alot of frustration and if client ever complaints (of waiting long,call dropping, LEP not understanding anything really) is blamed on the interpreter.I heard interpreters get threaten with being fired due to those complaints (which mostly are out of interpreters power) We get treated like if we are the ones running a business as so much is requested from us,but the pay is a joke and their standards too high.Its a good stepping stone,but this job eventually burns you out and if you cant or wont quit,you will surely lose your passion and have your spirit crush.Iys a sweatshop of a company. Working from home sounds great and relaxing when you have worked outside for many years and it is at first,but its still a job and it does not expect anything less then a regular non stop calling center.

    Advice to Management

    If nothing can be changed the least you can do is offer an attractive pay to deal with the stress of it all.

LanguageLine Solutions Photos

Work at LanguageLine Solutions? Share Your Experiences

LanguageLine Solutions

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.