Liberty Mutual Insurance

  www.libertymutualgroup.com
  www.libertymutualgroup.com

Liberty Mutual Insurance Reviews

Updated 20 November 2014
Updated 20 November 2014
1,163 Reviews
3.3
1,163 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
431 Ratings

Review Highlights

Pros
  • The company pay is reasonable for the expectation and lack of work life balance (in 81 reviews)

  • You are given a good amount of days off per year and good benefits (in 91 reviews)


Cons
  • Work/life balance can be a challenge but that's pretty much corporate America (in 74 reviews)

  • Senior Management is not aligned, compensation lacking for increases, no work-life balance (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    GOOD

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Analyst
    Current Employee - QA Analyst

    I have been working at Liberty Mutual Insurance as a contractor (more than 10 years)

    Pros

    Career Opportunities is good and made easy

    Cons

    Career Opportunities is good and made easy.

  2.  

    It was good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Systems Analyst II in Coimbatore
    Former Employee - Business Systems Analyst II in Coimbatore

    I worked at Liberty Mutual Insurance as a contractor (less than an year)

    Pros

    Learnt a lot from the Insurance domain perspective.

    Cons

    Sometimes the project might need the analysts to extend the working hours.

    Advice to ManagementAdvice

    NA

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    nice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Gurgaon, Haryana
    Current Employee - Senior Manager in Gurgaon, Haryana

    I have been working at Liberty Mutual Insurance full-time (more than an year)

    Pros

    provide a good opportunity for freshers

    Cons

    bad food health and other things

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Opportunity to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst II in South Bend, IN (US)
    Former Employee - Business Analyst II in South Bend, IN (US)

    I worked at Liberty Mutual Insurance full-time (more than 5 years)

    Pros

    Office culture, work-life balance, opportunity for growth in existing role

    Cons

    Talent management needs to improve

    Advice to ManagementAdvice

    Effective talent management structure and execution are lacking

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst
    Former Employee - Business Analyst

    I worked at Liberty Mutual Insurance as an intern (less than an year)

    Pros

    Very employee focused, also have a large role in the community. compensation was competitive and there was a lot of positive energy around the office

    Cons

    It is a very large company so something the bureaucracy is easy to get lost in. Other than that, nothing that I didn't like about the company.

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    Short staffing leads to poor results

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bodily Injury Adjuster in Phoenix, AZ (US)
    Current Employee - Bodily Injury Adjuster in Phoenix, AZ (US)

    I have been working at Liberty Mutual Insurance full-time (more than an year)

    Pros

    Pay was very good to start and raises were yearly based on your performance with clear objectives to meed. Even though some were nearly impossible to meet.

    Cons

    Never had sufficient staffing so OT was needed all the time Since so many claims centers are in the NE and mid west the offices closed many times due to weather which caused even greater call volume for the south and west offices.

    Advice to ManagementAdvice

    Get enough people hired to actually meet your objectives.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Billing Representative in Portland, OR (US)
    Current Employee - Medical Billing Representative in Portland, OR (US)

    I have been working at Liberty Mutual Insurance full-time (more than 5 years)

    Pros

    37.5 hour work week
    Great Location
    Decent parking price
    PTO
    Nice office

    Cons

    Departments closing
    Fake Job posts
    Favoritism
    Not much else to say, great place to work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Liberty Mutual has given me more opportunity than I thought was possible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter in Boston, MA (US)
    Current Employee - Recruiter in Boston, MA (US)

    I have been working at Liberty Mutual Insurance full-time (more than 8 years)

    Pros

    The work environment is very professional, but is starting to shift. The work is fast-paced, challenging and rewarded. Great place to work.

    Cons

    Office can sometimes be a little stuffy. Work can be stressful, especially when there are extreme weather conditions.

    Advice to ManagementAdvice

    Keep working on the rewards and recognition programs. When the work is stressful, be understanding and continue helping people get thru the long hours and difficult times.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in The Woodlands, TX (US)
    Current Employee - Customer Service Representative in The Woodlands, TX (US)

    I have been working at Liberty Mutual Insurance full-time (more than an year)

    Pros

    Sales and customer service training, opportunities to grow, benefits and pay are good. There is a good work/life balance.

    Cons

    Answering phones all day with little face to face customer interaction. Breaks and lunch are on a timed schedule with little flexibility.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Producer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance

    Pros

    I really like it, enjoyed it

    Cons

    I liked it, it was good

    Approves of CEO

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