LiveOps Reviews

Updated 28 August 2014
Updated 28 August 2014
227 Reviews

3.5
227 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Vasili Triant
38 Ratings

Review Highlights

Pros
  • Work from home -- no commuting or having to shop for clothes for your work attire (in 50 reviews)

  • The ability to have a flexible schedule and to work remote are a huge plus when you have a family at home (in 12 reviews)


Cons
  • LiveOps controls your call volume and call lines (in 12 reviews)

  • You are paid by your talk time 0 (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Loved the flexibility and being able to work from home.

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps as a contractor for more than 3 years

    Pros

    Love the flexibility and the ability to work from home and was always paid on time.

    Cons

    Sometimes hard to get hours, or calls. Won't hire you if you have a judgement on your credit report which has nothing to do with whether you can do the job.

    Advice to ManagementAdvice

    Please change your policy on having a judgement on credit report. Because I don't have medical insurance, so had an judgement. I had left because I needed to update my computer before I could continue after 3 years with you, but I was turned down because of a judgement. I understand the criminal back ground check, but to deny me employment because of it, makes no sense to me.

    Recommends
    No opinion of CEO
  2.  

    Growing company with the typical challenges of a fast paced environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps

    Pros

    Focused on innovation, good people, good leadership, competitive compensation, room for advancement. Solid vision from the CEO on down.

    Cons

    fast paced and lots of change so could be tough for people that don't appreciate change. long hours, however the rewards are worth it.

    Advice to ManagementAdvice

    Stay focused on innovation of our products and the rest will follow. Continue to shape positive change within the organization. Very excited to see where we're going.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A renewed focus by the executive team positions LiveOps for much success.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at LiveOps full-time

    Pros

    The business model here is outstanding, and can become the standard in the customer service market. Talented employees committed to the company's success in both aspects of the business (technology platform and agent outsourcing). New CEO brings a refreshing leadership style.

    Cons

    Company direction has been somewhat unclear in the past. Greater clarity and resource commitment to the path forward is required.

    Advice to ManagementAdvice

    Continue the practice of increased communication from the CEO office.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Started off Great Ended Poorly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Virtual Sales Representative
    Former Employee - Virtual Sales Representative

    I worked at LiveOps as a contractor for more than a year

    Pros

    Work From home whenever you choose (or so they say) 24hrs/7 days- flexible scheduling, pay is always on time and accurate

    Cons

    Even though the independent contract you sign says you can work whenever you like, you are penalized through performance metric ratings for not taking calls, even though you are not supposed to be rated on performance if you have not taken at least 25 calls, you are given a low performance rating after not working for a short period of time even when your absence was due to hospitalization, management refused to listen or care, even when it is documented that during the times you made calls there was not a low performance rating, you will be removed from the ability to make a decent income should you require time off due to illness and no one in management cares or will take the time to listen to you.

    Advice to ManagementAdvice

    Provisions should be made for people who need to take time off due to illness or other things out of their control so that when the crisis is over one can return to work. Also, management should stop treating people like numbers and giving canned responses as if everyones issue can be resoved with the same advice. Replies from community service are hardly ever helpful to anyone and neither is the support from the live chat, provided you are lucky enough to get a live person to chat with. All responses are canned, and most time you are left wondering if the person even read your question completely before responding.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    SalesPro line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salespro Line Agent  in  Jacksonville, FL (US)
    Current Employee - Salespro Line Agent in Jacksonville, FL (US)

    I have been working at LiveOps as a contractor for more than 5 years

    Pros

    Good pay and flexible work at home options.

    Cons

    Easy to lose your contract even though you produce.

    Advice to ManagementAdvice

    If a person has been salespro and top 10% for years then has a bad month and you take the contract away have away to get it back.

    Doesn't Recommend
    Negative Outlook
  7. 3 people found this helpful  

    Liveops is a great legitmate company!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Atlanta, GA (US)
    Former Employee - Sales Representative in Atlanta, GA (US)

    I worked at LiveOps part-time for more than 10 years

    Pros

    You can set your own hours and actually set your own pay. It all depends on how much you are willing to work. I love Liveops.

    Cons

    Not being able to pick up the phone and talk/explain your issues you may be having. Very little tech support help when you need it. Also, when QA monitor calls they are not always right and they are quick to end your contract. I think that is so wrong.

    Advice to ManagementAdvice

    Management need to change the procedures of writing agents up. It is unfair to the agent because we can't even explain our side.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Waste of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Atlanta, GA (US)
    Current Employee - Customer Service Representative in Atlanta, GA (US)

    I have been working at LiveOps as a contractor for less than a year

    Pros

    Working from home picking your own hours and working with customers

    Cons

    You pay $65.00 knowing you have a great background to pass background check yet they say you dnt meet guidelines and take your money

    Advice to ManagementAdvice

    Lower background check if you intend not to hire a person with a great background just to take money

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Great place to work for!! Live Ops Rocks!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Phoenix, AZ (US)
    Current Employee - Customer Service Representative in Phoenix, AZ (US)

    I have been working at LiveOps full-time for more than a year

    Pros

    This is a terrific company to work for!! My managers and co workers are the most supportive fun loving people I have ever met. They support me in every facet of my job!!

    Cons

    I have no cons since I truly love this place. Great place to work!!

    Advice to ManagementAdvice

    Keep up the great work!! You guys truly care about the employees!! It's so nice to see this!!

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    On the up and up!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at LiveOps full-time for more than a year

    Pros

    Good company. Great culture and only getting better. Work from home!, Okay benefits. Open door policy, your opinions, suggestions, and feedback are valued. Under New CEO, very excited to see where we are headed. Continuing opportunities for growth in knowledge, skills and responsibility. I love LiveOps!

    Cons

    Working from home has its obvious benefits. The only thing I would suggest would be more face to face time with my team when we can.

    Advice to ManagementAdvice

    Keep focusing on a positive employee culture. Love where the new CEO is going with the company. Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Fun, Flexible and amazing!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Process Manager  in  Tempe, AZ (US)
    Current Employee - Process Manager in Tempe, AZ (US)

    I have been working at LiveOps full-time for more than 3 years

    Pros

    I have worked for LiveOps for 3 years participating in every opportunity presented to me. We are a fun company to work for, we put in a lot of hard work to make sure that we are the the best that we can be. LiveOps is the most flexible company that I have ever worked for. My cellphone is paid for, I am able to telecommute when needed, the people are awesome, our new CEO is taking this company in a great direction and I am grateful and blessed to work here.

    Cons

    I am a team of one and could really use a collaborator or two in my location or a small team of people instead of just myself.

    Advice to ManagementAdvice

    We work long hours 24x7 and really need more resources. In my previous life, there was was more than one person handling change and problem management, along with notifications and new customer onboarding. I love my job but sometimes I feel like I can't keep up and I let my other team members down.

    Recommends
    Positive Outlook
    Approves of CEO

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