Management Sciences for Health

  www.msh.org
  www.msh.org
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Management Sciences for Health Reviews

Updated 25 September 2014
Updated 25 September 2014
36 Reviews
2.9
36 Reviews
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Management Sciences for Health President Jonathan Quick
Jonathan Quick
22 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Great Mission...great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Medford, MA (US)
    Current Employee - Anonymous Employee in Medford, MA (US)

    I have been working at Management Sciences for Health full-time for more than 5 years

    Pros

    Without question, most staff are dedicated to MSH's mission and the Tao of Leadership. The recent move of the Massachusetts location to a LEED Gold Certified building in Medford was a move in the right direction. Rather than the cubicle farm being relegated to the dark recesses of the interiors of the previous office, the cubicles are in the sunshine and open spaces. This environment tends to foster more collaboration among the staff.

    MSH is currently undergoing a lot change initiatives, which will keep MSH from stagnating and living in the past. Once these initiatives have landed, MSH will be much more streamlined and efficient in its processes and systems.

    Cons

    Some of the more long-term staff exhibit a strong sense of entitlement and are so entrenched in their "old MSH ways" that they continually against the change initiatives that are being implemented. They are being very short-sighted and their negativity can be trying on the rest of the staff, particularly since new staff should be able to look up to those with more experience.

    Advice to ManagementAdvice

    Find and rid the barrel of bad apples. They bring down morale and just create an atmosphere of negativity. What MSH does is priceless and it should not be ruined by a few bad seeds.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Director level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Medford, MA (US)
    Current Employee - Director in Medford, MA (US)

    I have been working at Management Sciences for Health full-time for more than 10 years

    Pros

    MSH has excellent flex time and other benefits. The core mission of the organization is excellent and there are highly competent, interesting, and invested staff from around the world.

    Cons

    MSH is going through an enormous time of change. It seems that there are several large-scale change initiatives underway without any seeming link between them. No clear vision of the future has been shared. We all sit and wonder what will happen to our projects and work when people are moved around to units that don't exist. And of course we also wonder what will happen to us. The leadership team seems to be filled with individuals solely interested in their own mandates and points of view and have reached a stage where it seems to be impossible for them to work together. I don't know where the board is in all of this, but I hope they will intervene and that there will be more clarity and transparent processes around the changes.

    Advice to ManagementAdvice

    Please work together as if we were one organization.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Good people and interesting work but OMG...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Management Sciences for Health full-time for more than a year

    Pros

    There are some really smart people in this company and they do really interesting, worthwhile work - which is very attractive - but

    Cons

    The HR dept is without doubt one of the most incompetent, obstructionist, and inefficient I have ever encountered. Some of the policies and procedures are just ridiculous. I just don't understand how an organisation as large and significant can expect function with an HR department like this one

    Advice to ManagementAdvice

    Clear out the HR department and seriously review your HR policies and practices - they are a joke. Salaries are competitive either.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Increased productivity and stronger work ethic does not translate to better opportunities for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Associate  in  Medford, MA (US)
    Current Employee - Project Associate in Medford, MA (US)

    I have been working at Management Sciences for Health full-time for more than a year

    Pros

    Good social work environment, excellent benefits, plenty of time off, highly entertaining stream of conciseness rants from the CEO. If one is so inclined, it is quite easy to coast by doing the minimum required of a position.

    Cons

    Management does not seem interested in developing its employees to build a strong and dedicated internal pipeline. Those who have been at MSH longer term have not had a steady career track allowing for specialization. Instead you are on your own to find new opportunities within the organization ignoring any strengths one may have. The culture promotes mediocrity in their pay scale increase structure. Everyone falls into the middle tier regardless of actual output/ productivity. There is little emphasis on trying to retain or develop good employees. Specifically for project associates, those with a significantly larger workload (5+ projects) are regarded and (not) rewarded at the same level as those with less demanding workloads (1-2 projects).

    Advice to ManagementAdvice

    Shift the corporate focus back to facilitating the success of project design and implementation. The project win rate has plummeted and project performance has also suffered due to a lack of resources and man power dedicated to project implementation and management. The recent shift seems to focus on building a more vertically integrated corporate structure losing sight of the intended purpose of MSH. There is also a very strong "good old boys'" club mentality based on mutual back scratching instead of workplace/ project performance.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6.  

    A large NGO that behaves more like a for profit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Management Sciences for Health for more than a year

    Pros

    MSH has great people, great location in Arlington and great benefits. The organization is going thorough many changes and it can often be viewed as unsettling, or demotivating. I believe that once the change is complete and everyone has settled into the new way, things will work out well and the organization will be well on its way.

    Cons

    The current changes and navigating through it. Career development is often a challenge due to limited funding. I do however believe that the organization is addressing this in many creative ways.

    Advice to ManagementAdvice

    There should be more cohesion at the Leadership level. Leave your ego's behind and look at whats best for the organization. Understand what you can be flexible on and support business thinking.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Indecision, Paralysis and Failure to Launch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leadership Position
    Current Employee - Leadership Position

    I have been working at Management Sciences for Health full-time for more than 5 years

    Pros

    MSH does a world of good with a strong presence in global health. The organization has established itself as one of the leading development assistance organizations and has been awarded numerous contracts by USAID.

    Cons

    Leadership operates by consensus and has little power over the numerous section leaders within the organization. The decision-making process is not only convoluted, but it is as transparent as the governments that they serve in the developing world. Relying largely on historic methodologies and approaches to systemic problems in global health, MSH has lost its edge. If innovation and out of the box thinking is required to shape healthcare systems, it is not at all likely that this organization has anything to offer.

    Advice to ManagementAdvice

    Shake up the organization or wake up. The tired old approaches of yesteryear will not lead to the momentum that you need to serve the new client going forward. Leadership needs to change and a new perspective is needed in order to foster growth. If you keep looking where you have always looked for ideas to solve new problems, you will not move forward. Donors will soon realize that this stodgy old firm cannot take them where they need to go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Declining morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Management Sciences for Health full-time for more than a year

    Pros

    Benefits are decent, lots of time off, and flexible work schedules are available

    Cons

    Since headquarters moved to Medford, there have been some glaring problems surfacing regarding senior leadership and morale. For example, the CEO and COO each have palatial offices and their own dedicated conference rooms reserved only for their use, but everyone else is put into a giant open-floor cubicle farm. They also surrounded their offices with empty desks, so they essentially each have an entire corner of the building to themselves. And they're never there, so probably 20% of the office space is used for absolutely nothing while all other staff are crammed into shared cubicles. HR is on a different floor, so when you go for an interview you won't see this. You also won't see all the empty desks everywhere left by people leaving the organization.

    Nobody in HR seems to know anyone's name or be engaged in any way with anyone but HR. Recent changes, such as a major IT migration, have been decided on between just a few people at the very top with little consideration or input from others, and the results have not been good. The people in leadership positions never solicit useful or honest feedback, and it's clear that they just want to hear positives and no negatives. They actually recently sent out a survey on the IT migration I mentioned above and specifically instructed people not to provide feedback on the new product, only on the migration process itself. Then they cherry-picked one or two positive sentences out of the responses and sent them out in a mass email to all staff worldwide, despite overwhelming negative feedback. Really indicative of the culture, and infuriating to witness.

    Salaries are middle of the road, and not likely to increase any time soon. HR is difficult on purpose and negotiation is almost never an option. The annual performance review process is a complete joke and really sucks the motivation out of people. Something like 3-5% of the organization was rated higher than "meets expectations." In general, inflexible policies are hurting the organization, and inadequate training and use of resources is curtailing the organization's ability to adapt to change. This does not bode well for the future.

    In my area, staff development is almost non-existent. I don't have many options here except to leave. There has been a noticeable increase in people heading for the exits, and I'm joining them. Most people I know are actively looking for ways to get out - even people who started fairly recently.

    Advice to ManagementAdvice

    Start by soliciting ACTUAL feedback from your employees. It drives me crazy when I get "surveys" written such that it's impossible to provide an answer that reflects badly on something. Also, you need to clean house in HR, starting from the top. Their policies and way of doing business is damaging your organization.

    This place needs courageous leaders who inspire confidence. Morale (especially in HQ) is terrible because this is non-existent.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great place to work, ability to make impact, and contributions valued.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Arlington, VA (US)
    Current Employee - Anonymous Employee in Arlington, VA (US)

    I have been working at Management Sciences for Health full-time for less than a year

    Pros

    The mission is great and a lot of smart, committed people are dedicated to the core principle of the organization. A good place to make meaningful impact in global health. Lots of opportunities for career growth and advancement. Supportive, team oriented work environment.

    Cons

    I've been here a little less than a year and it takes a while to learn the various systems and processes.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 7 people found this helpful  

    Some great people, great mission, but imploding because of "leadership"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Cambridge, MA (US)
    Former Employee - Anonymous Employee in Cambridge, MA (US)

    I worked at Management Sciences for Health full-time for more than 8 years

    Pros

    MSH has some great people, great mission, very good systems (in some cases), dedicated support staff who work hard and long hours, very well recognized by USAID, strong pharmaceutical programming, excellent COO, finance, and contracts staff. Very wide current footprint around the world. Smart junior technical staff. Some departments give great moral support and work-life balance.

    Cons

    Poor leadership at the very top, terrible HR - cold, "black box" decisions, zero "human" qualities, very tightly tied to USAID work (so extremely precarious if they lose projects - which they are), some very senior technical staff give junior staff NO opportunities, some senior long term MSH technical staff are rude, insulting and self-congratulatory which is extremely distasteful in "team" meetings, very poor business development senior staff. Due to lack of vision and focus, the project scope is shrinking and quality or projects and proposals dropping significantly.

    Advice to ManagementAdvice

    Focus on listening to people who give advice rather than penalizing them. Reward staff for the hard work they put in. Conflict is not always bad in discussions, it can lead to resolution of problems. Morale is terrible due the poor decision of moving to Medford and not being transparent with the staff about this move. The "pep campaign" to get people excited in moving to Medford was a complete failure - showing pictures of smokestacks, not being transparent on who gets the few offices and the terrible open-plan office is completely opposite from the Arlington office. CEO getting a huge private office, conference room and river view is a complete morale destroyer. You are losing staff from lack of vision, support, and terrible morale.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    upper management needs to be more transparent

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Management Sciences for Health full-time

    Pros

    - nice, intelligent colleagues who know their field well
    - can-do IT department
    - nice support staff
    - good finance and program management expertise

    Cons

    - HR department is slow to respond and not detail-oriented
    - old-school cabal leading the company
    - kill-the-messenger attitude at leadership level
    - bureaucratic
    - hire older, staid chiefs of party in the field and pass over dynamic middle managers
    - lack of transparency at upper levels in HQ and field offices
    - quality of management and operations in different field offices varies widely
    - some shady things appear to be happening in field offices and donors are starting to notice
    - some support offices in HQ are staffed by people that don't want to do their jobs - just pass the buck

    Advice to ManagementAdvice

    - sunlight is the best antiseptic
    - don't punish staff who bring issues to your attention - approach the issues with an open mind and seek to learn from those below you
    - foster a culture of transparency and openness to new ideas
    - don't hire only older COPs - look at how donors are hiring these days (younger, more dynamic managers) and follow suit
    - conduct internal financial and programmatic audits at both HQ and in field offices - and follow the recommendations to continually improve the company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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