Marshalls Reviews

Updated 28 August 2014
Updated 28 August 2014
405 Reviews

2.8
405 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marshalls President & CEO Carol Meyrowitz
Carol Meyrowitz
139 Ratings

Review Highlights

Pros
  • Flexible schedule for part-timers going to school (in 17 reviews)

  • Works as a easy part time job but there is very little potential for growth (in 15 reviews)


Cons
  • Very low pay : raise did not roll over with minimum wage hike (in 37 reviews)

  • You will be bombarded every FIVE MINUTES to see if you got them a credit card or not (in 36 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great job for a beginning manager out of college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Plainview, NY (US)
    Current Employee - Anonymous Employee in Plainview, NY (US)

    I have been working at Marshalls full-time for more than 5 years

    Pros

    Benefits were good. Succession planning for manager worked was helpful.

    Cons

    No backup from upper management when store manager left for several months.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    it seems so good but really isn't

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marshalls

    Pros

    the people are really why most of us come to work everyday

    Cons

    credit cards are all they care about. short staffed and under paid

  3.  

    Pretty fun, and challenging on a daily basis.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shoe Department  in  Cape May Court House, NJ (US)
    Current Employee - Shoe Department in Cape May Court House, NJ (US)

    I have been working at Marshalls part-time for more than a year

    Pros

    I work in the shoe department and time flies very fast since there are usually a ton of shoes to put out.

    Cons

    Low wages and minimal hours, but the employees are usually a hoot to listen to. Customers are pretty much pigs and you must pick up after them as if they were kids.

    Advice to ManagementAdvice

    Use more psychology to get more work done. Commissions should be given on credit apps. There was a time when this was so.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Not a bad job. Always stay busy so times goes by fast.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Okemos, MI (US)
    Current Employee - Sales Associate in Okemos, MI (US)

    I have been working at Marshalls part-time for more than a year

    Pros

    Mostly busy work so you dont have to clock watch. Working on trucks days are the best, donthave to deal with customers.

    Cons

    Most of the time, you will have to work register at one point in time

    Advice to ManagementAdvice

    Always nice and fair with scheduling

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Customer Service Entry Level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Associate  in  Fairfax, VA (US)
    Former Employee - Cashier/Associate in Fairfax, VA (US)

    I worked at Marshalls part-time for more than a year

    Pros

    It is a very diverse employee pool. However, the majority of the employees are great to work with. Many are willing to help each other through out the shift despite some cultural and language barriers. If you like shopping this particular store you get a decent discount considering they already have low prices.

    Cons

    The customers can be inconsiderate by making a mess through the store and sometimes expecting a discount on an already discounted item. It can be physically demanding on busy weekends as you try to keep your department looking presentable due to inconsiderate customers.

    Advice to ManagementAdvice

    Value the hard work of your employee.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    My review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Atlanta, GA (US)
    Current Employee - Sales Associate in Atlanta, GA (US)

    I have been working at Marshalls part-time for less than a year

    Pros

    Needed a quick job to make money

    Cons

    Pay and bad discounts were some cons

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Upper Management is so Detached

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Marshalls full-time for more than 3 years

    Pros

    Good Benefits and you make good friends

    Cons

    No support and payroll problems dictate everything is you are a assistant manager you will do all the work because there is always no payroll. I would like to see the DMS and upper management to work with the payroll we have, And there are no adjustments to the expectations that are are expected you are still expect to follow through on all of it, Not realistic.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    overworked and lack of training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Ann Arbor, MI (US)
    Former Employee - Anonymous Employee in Ann Arbor, MI (US)

    I worked at Marshalls part-time for more than 3 years

    Pros

    Flexible hours cool people eclectic customers

    Cons

    lack of training and they like to understaff to save money and work the employees to death.

    Advice to ManagementAdvice

    push for more payroll so you can be properly staffed.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Easy & Annoying

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marshalls

    Pros

    Loved the customer experience and working at the location.

    Cons

    Hated my actual coworkers and managers

  11.  

    company was great but local management was not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Crofton, MD (US)
    Former Employee - Assistant Manager in Crofton, MD (US)

    I worked at Marshalls full-time for less than a year

    Pros

    Weekly pay check was very nice. The pay was fair. I was told I only had to work 45 hours. there is a discount on merchandise. The insurance was good and pretty inexpensive. It would be very easy to move up.

    Cons

    In general: the company is anti-customer service. you are not expected to talk to or help customers. The only customer service you provide is at the register. The policy changed so much between the area manager, the company and the LP team that you were constantly being corrected and made to feel like an idiot for listening to the last info you were given.

    The situation I was put into, hopefully is not vindictive to most stores or districts: I was pulled out of training after 2 weeks and put in charge of a store that only had one other manager, that was basically just a body. I worked 7 am to 11 pm 6 days a week for 6 months. I was not allowed to hire a men's, women's, hardliner's, cash office, stockroom or customer services coordinator (our volume dictated all of these roles were to be filled) so I did that all myself. After the real store manager got back from FLMA she was, well, not nice is the best thing I could say. I left not long after she came back.

    Recommends
    Neutral Outlook
    No opinion of CEO

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