MassMutual
3.2 of 5 253 reviews
www.massmutual.com Springfield, MA 5000+ Employees

MassMutual Reviews

Updated Apr 03, 2014
All Employees Current Employees Only

3.2 253 reviews

                             

75% Approve of the CEO

MassMutual Chairman, President, and CEO Roger W. Crandall

Roger W. Crandall

(108 ratings)

57% of employees recommend this company to a friend
253 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Rewarding work environment with the flexibility to take on additional responsibilities to build skills"
    in 11 reviews
  • "Great Benefits along with exam reimbursements if you are in the Actuarial Student Program"
    in 8 reviews
Cons:
  • "They try to convince you that success relies in making friends and family become your clients"
    in 7 reviews
  • "No salary makes it challenging initially"
    in 10 reviews
  • Show more review highlights

Reviews

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  • Approves of CEO

 

Overall, a good place to work

Assistant Vice President (Current Employee)
Springfield, MA (US)

I have been working at MassMutual for more than 10 years

ProsThe benefits are very good and I like that it is a mutual company where the focus is more on long term results rather than the next quarter.

ConsManagement is trying to change the culture to make associates more accountable and there have been ongoing staff reductions over the past few years. Not entirely a bad thing.

Advice to Senior ManagementEncourage more openness and opposing viewpoints. There is too much brown nosing because associates believe that behavior is rewarded. Also, I believe the work from home privilege is being abused in many cases.

Yes, I would recommend this company to a friend

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A learning experience

Anonymous Employee (Former Employee)

I worked at MassMutual

ProsMass Mutual of Silicon Valley is a good place to get you feet wet in the sales world. They have a great training program

ConsThey try to convince you that success relies in making friends and family become your clients.

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Old School and Perception Based Culture

Anonymous Employee (Former Employee)
Enfield, CT (US)

I worked at MassMutual full-time for more than 3 years

ProsThere are some good people and the cafeteria is decent.

ConsTime off policy, compensation, environment, culture. There is no work/life balance. Success is defined by the number of days and hours worked, rather that skill and ability. The MMWay office environment does not offer even the slightest amount of privacy, which makes it difficult to have quiet place to focus on your work. Working from home is frowned upon.

Advice to Senior ManagementMove from vacation, personal days, and sick time to a PTO bank. The current system is old school and encourages employees to call out "sick". Listen to your employees. Morale is low and management is out of touch. The message from the front line is so sanitized by the time it reaches senior management that it no longer reflects reality.

No, I would not recommend this company to a friend

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2 people found this helpful  

Financial Services Representative

Financial Services Representative (Current Employee)
Lexington-Fayette, KY (US)

I have been working at MassMutual full-time for less than a year

ProsGood leaders, good company name recognition amongst consumers, good trips provided for those with big sales numbers, good balance between work and outside life.

ConsNo salary, MUST know lots of potential buyers going into the business, no leads given, not enough sales training, sales managers aren't particularly accessible to the people they work with (they're often out on their own meetings trying to make sales).

Advice to Senior ManagementGive your representatives leads to call, fix things sooner (this agency went without a General Agent for about 3 months), do more sales training, create a less stuffy and "generic corporate" atmosphere.

No, I would not recommend this company to a friend

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  • Approves of CEO

 

Great place to work if you are willing to live off of Commission

Financial Services Professional (Former Employee)
San Jose, CA (US)

I worked at MassMutual full-time for less than a year

ProsTraining program
Co workers were helpful

ConsNo Base Salary
Commute was tiring

Yes, I would recommend this company to a friend

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Glorified Sales Job

Financial Services Professional (Former Employee)
San Francisco, CA (US)

I worked at MassMutual full-time for less than a year

Pros-No micro managing
-Not a 8-5 job
-good training for sales
-nice office
-Products being sold have quality
-company with long history and well known

Cons-Sales position (i.e. lots of cold calling, soliciting, networking, etc...)
-Can't trust anyone (everyone out for themselves)
-No compensation (charged E&O insurance plus office fees)
-Expected to fail (something like 80% or higher turnover for this job)

Advice to Senior ManagementProvide more support and infrastructure

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Tough. This is a FULL Commission sales job.

Financial Services Professional (Current Employee)
Walnut Creek, CA (US)

I have been working at MassMutual full-time for more than a year

ProsMake as much $ as you want. You are your own boss.

ConsSh*t home office staff. People there are just stupid and drag a$$ on everything.

Advice to Senior ManagementManagement can suck it. They only watch out for who they choose.

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Financial Professional

Financial Professional (Former Employee)
Mount Pleasant, SC (US)

I worked at MassMutual full-time for more than a year

ProsGreat products to offer both for individuals and businesses

ConsThey focus on putting everyone no matter what age into Whole Life. It's not right as an investment for everyone. They're Term is WAY over priced.

Advice to Senior ManagementMake it mandatory for your advisors to get their Series 6/63 so they are not forced to make money via Whole Life off of people when those people should not have whole life.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Its a job...but check your opinions at the door

Anonymous Employee (Former Employee)

I worked at MassMutual

ProsFair compensation, consistent positioning of business line

ConsAre opinions truly valued? Arrogant approach to market?

Advice to Senior ManagementThe management team is aggressive and wants to win (good), but they are not necessarily humble in terms of seeing their own organizational flaws (unacceptable). They can stand to learn more - and truly listen - to all levels of employees. Employees take notice and many talk behind mgt backs (mgt levels as well)..... While opinions are sought, I saw time and again that if they are different than mgt, you're up a creek without a paddle. In my time there, I was treated fairly well...but I realized it was not a productive/healthy working environment with threatening innuendo (usually disguised with smiles and shrugs) if you do not fall in line. Then watch your back. If you don't mind being a 'yes' person, it's the company for you.

No, I would not recommend this company to a friend

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Audit Consultant

Audit Consultant (Current Employee)
Springfield, MA (US)

I have been working at MassMutual full-time for more than 5 years

ProsRelaxed Environment, Great Benefits and Health Care. Opportunity to grow within the company.

ConsIf you want to learn more and be cutting edge you won't like environment. Top performers are not recognized anymore than sub par performers have to bite your tongue and ignore it.

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at MassMutual reviews and ratings - including employee satisfaction and approval ratings for MassMutual CEO Roger W. Crandall. All 253 reviews are posted anonymously by MassMutual employees.