MassMutual

  www.massmutual.com
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MassMutual Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

3.2 284 reviews

76% Approve of the CEO

MassMutual Chairman, President, and CEO Roger W. Crandall

Roger W. Crandall

(121 ratings)

57% of employees recommend this company to a friend

Review Highlights

Pros
  • Good compensation if you produce, friendly work environment(in 12 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program(in 9 reviews)


Cons
  • They try to convince you that success relies in making friends and family become your clients(in 8 reviews)

  • Older culture, try to use your connections for their own, no salary(in 9 reviews)

284 Employee Reviews
Relevance Date Rating
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    • Culture & Values
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    Review

    Anonymous Employee (Current Employee)

    ProsGreat pay, strategy, investment, team members

    ConsWork life balance, focus issues

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    Large, stable company

    Anonymous Employee (Former Employee)

    Pros- Good Benefit Package with on-site services
    - Excellent vacation time allotment
    - There are many great people to work with
    - Company has a clearly articulated strategy with the focus on its policy holders

    Cons- Somewhat short sighted in technology in certain areas. A focus on the project costs versus long term gains of technology investments
    - Process overhead as expected with such a large firm

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    Great company with great products and great ethics

    Staff (Current Employee) Anaheim, CA (US)

    ProsFor a commissioned agent, Mass Mutual is the company to work for. You work for Mass Mutual directly. Great commissions and benefits. Great product line up and a very high premium placed on ethics.

    ConsCompany works on a General Agency basis. Each office is in affect a franchise and each General Agent has leeway in how he or she operates. The GA definitely sets the tone of the office. If you looking at Mass Mutual you should definitely interview with different GAs (there are three in the Los Angeles / Orange County area). Also, staff positions works for the GA, not the company. Therefore salary and benefits can vary greatly from office to office.

    Advice to Senior ManagementLocal staff should have access to home office benefits. (Note - the city listed below is not the actual city. Don't want to give away my office).

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    Pretty busy but nice internship experience

    Anonymous Employee (Former Employee)

    Pros- People are all very friendly and willing to give you work
    - Except work, they also provided decent training

    Cons- Not flexible enough
    - Corner office

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Agent Assistant

    Anonymous Employee (Current Employee)

    ProsFly-in and training for Blue Chip sales agents, same holiday schedule as staff, short commute, centralized location, nice building

    Cons"Mad Men" 1960s good old boy mentality among agents.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Financial Advisor

    Financial Advisor (Current Employee) Harrisburg, PA (US)

    ProsGood training, and strong back office.

    ConsLong hours with little reward many months.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    MassMutual is a fine company.

    Financial Services Professional (Current Employee)

    ProsTheir best advantage is in providing sales support for new business. They focus on training weekly and they encourage entrepreneurs.

    ConsThis is not salaried and it no real marketing support is offered. It is akin to a franchise in that production quotas must be met. Other than informal suggestions by sales managers, there is little help. Cold walking business is not productive and competition in the NYC area is fierce. Every third person seems to be working in this industry.

    Advice to Senior ManagementInvest money in developing account management rather than focusing on out-dated cold-calling techniques. Provide financial backing for seminars.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

     

    extensive training

    Anonymous Employee (Current Employee)

    Prosdecent pay, decent benefits, there is a lot to take from peers and network, multiple satellite locations, team work and effort

    Constraining is long, tedious and a bit overwhelming, there is a lot of information that is covered and must catch on fast to be successful in position, serious call volume with an array of participant issues, 11 vacay days, 3 personal, 3 sick, must rollover 40 of those hours, scheduling is not the best

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    • No Opinion of CEO

     

    Call Center

    Customer Service Representative (Current Employee) Phoenix, AZ (US)

    ProsVacation time
    Training
    New building/environment

    ConsPoor medical
    If you do get sick it is very frowned upon to actually use the sick time.
    Systems are very unorganized.
    Management puts more focus on revenue generating incentives than providing accurate/quality customer service
    When mistakes are made in other departments you are the front line for those customers

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Company needs to revise compensation program. Constant turnover because of low and inconsistent pay.

    Financial Services Professional (Former Employee) Scottsdale, AZ (US)

    ProsOverall good company with a good public reputation.

    ConsCompensation and training are poor.

    Advice to Senior ManagementPut together at base pay plus commission compensation package and a much more comprehensive training 3 month program. Doing this would increase the overall professionalism of the organization and it would develop much stronger and knowledgable CAREER Agents. Hiring anyone who has a perceived good warm market and then depleting this warm market over a year or so is not conducive to building a strong organization of seasoned and professional Agents. Most Agents don't stay with company more than a year.

    No, I would not recommend this company to a friend

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