MasterCard

www.mastercard.com

MasterCard Reviews

Updated 17 January 2015
Updated 17 January 2015
328 Reviews
3.6
328 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MasterCard President and CEO Ajay Banga
Ajay Banga
221 Ratings

Review Highlights

Pros
  • The company also has a great culture and most of its employees try to have a good work-life balance (in 45 reviews)

  • Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy" (in 21 reviews)


Cons
  • Forget about work life balance that they preach on paper but do not put in practice (in 12 reviews)

  • No priorities at the senior management level (need to be everything to everyone) and execution is unrealistic (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MasterCard

    Pros

    team environment, growth, free gym, company store

    Cons

    a lot of political red tape to get ideas moved

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Conservative culture, smart people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Purchase, NY (US)
    Former Employee - Anonymous Employee in Purchase, NY (US)

    I worked at MasterCard full-time (more than 3 years)

    Pros

    Interesting work, lots of pride in the company and stable, trustworthy culture to be a part of.

    Cons

    Very corporate, not a lot of opportunity to do your own thing inside such a structured chain of command.

    Advice to ManagementAdvice

    Open yourselves up to new ideas and embrace the changing landscape in financial services. Don't let the attorneys make all of your decisions for you.

    Recommends
    Positive Outlook
  3. 1 person found this helpful  

    Unprofessional Marketing Leadership and Questionable Hiring Ethics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Purchase, NY (US)
    Former Employee - Marketing in Purchase, NY (US)

    I worked at MasterCard

    Pros

    Looks good on CV, good benefits and nice campus.

    Cons

    Bait-and-switch hiring is common. You're hired in with a specific job description and then required to take on other roles that are unrelated to your job description and with very little guidance. Most of the long-term employees I asked about this say "Welcome to the MasterCard way." This leads to an expectation that you will take on the job of two people and frequently work late and on the weekends. For the most part you are on call 24/7.

    The Senior Business Leaders exhibit unprofessional manipulative behavior by sending emails and texts at all hours of the night and weekends demanding an immediate response. Their is very little cooperation among senior business leaders and information withholding is common. Strategic marketing planning is non-existent leading to sloppy last minute executions and almost every piece of creative requires CMO approval. The entire marketing process is frustrating, stressful and demoralizing for front line managers.

    Old school command, control and punishment leadership styles are are openly rewarded by senior management and many of the Senior Business Leaders seem to be more concerned with building their personal brands at non-stop industry events than developing talent.

    Advice to ManagementAdvice

    Employ a 360 review process to weed out the bad managers and retain the good ones.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    "Impressive CEO, transparent and inspirational; Opportunities for improvement at Silicon Valley office"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MasterCard full-time (more than 3 years)

    Pros

    "Impressive CEO and Executive team, global technology leader in payments space, impressive financial results, increasing transformation of brand to technology brand."

    Cons

    "Some of Silicon Valley leadership does not embrace Ajay's transparent or inspirational style. There is a lack of leadership leading, and attrition is mounting. Dissapointing from a global industry leader. Location can be undesireable to Silicon Valley talent pool".

    Advice to ManagementAdvice

    "increase transparency and push authority down. Share what is genuine and honest - less corporate speak and dead silence."

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Oligopoly: money to waste, status quo to preserve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Leader in Miami, FL (US)
    Current Employee - Senior Business Leader in Miami, FL (US)

    I have been working at MasterCard full-time (more than 3 years)

    Pros

    With strong winds in our backs from customers getting off cash worldwide and the only competition from a similarly badly run organization, MasterCard vaults are loaded with dough spent ever so freely. Lavish customer events and entertainment, gorgeous marketing campaigns and interesting projects that don't have to make impact, nice salary and benefits for employees, and nobody has to really work hard.

    Cons

    During my years here, we have been overwhelmed with speeches about new culture that would be different from the days of associations, but MasterCard remains a mostly political place with senior executives caring much more about their personas rather than clients or employees. Executive management meetings feel like user-card salesmen conventions from the 80s. HR has the most power, often making and overruling business management's decisions. With the exception of 2-3 people of Level 3 and up, you are learning by watching how executives behaving and then doing the exact opposite. I used to work for Visa and we couldn't figure out how our so badly managed company could be kicking MasterCard out all over the world... now I understand why.

    Advice to ManagementAdvice

    Take a very long vacation and see if it makes any difference, then reflect on "why" if it doesn't

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7.  

    review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MasterCard

    Pros

    work-life balance based on position.

    Cons

    lots of politics. lots of meetings and not a lot of progress

    Neutral Outlook
  8. 1 person found this helpful  

    Strong growing company - opportunity exists although not always upward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Purchase, NY (US)
    Former Employee - Anonymous Employee in Purchase, NY (US)

    I worked at MasterCard full-time (more than 10 years)

    Pros

    Operates in a great industry with significant organic growth opportunity as cash and checks migrate to digital payments. Good people - smart, dedicated, generally collaborative. Great CEO - leadership, inspiration, face of company to the world. Diverse work teams provide diffferent perspectives. Exciting times due to digital / mobile technology change.

    Cons

    Career opportunities are often lateral. Can be challenging from a work / life balance perspective. Global business oftens means calls at all hours.

    Advice to ManagementAdvice

    Execution, execution, execution.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Priceless!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager
    Current Employee - Program Manager

    I have been working at MasterCard full-time (more than 3 years)

    Pros

    Great company, fantastic culture! Opportunities are endless, company where you can grow from within as a young professional. Compensation and benefits packages are very attractive, employees are encouraged for flexible working (telecommuting). MasterCard also has innovative learning solutions as well as a special platform for experiences that can help your career development.

    Cons

    Some of the the managers struggle to work with younger workforce but this has been constantly improving

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Specialist in Purchase, NY (US)
    Current Employee - Marketing Specialist in Purchase, NY (US)

    I have been working at MasterCard (more than 3 years)

    Pros

    Opportunities for growth

    Employee benefits, health, salary, and learning opportunities

    Global mobility

    Small large company, so there's the ability to have exposure to executives and directly impact the business

    Cons

    People managers lack proper training however not all managers are bad, most are really helpful

    Location, outside the city, not ideal for millennials

    Recommends
    Positive Outlook
    Approves of CEO

    MasterCard Response

    Nov 03, 2014VP, Employer Brand Marketing

    Brief, concise review albeit clearly states the upside at working at our evolving technology brand - thanks very much!

  11.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Purchase, NY (US)
    Current Employee - Anonymous Employee in Purchase, NY (US)

    I have been working at MasterCard as a contractor (less than an year)

    Pros

    Great leadership, flexible managers, fast growing company

    Cons

    Its a hassle to get from NYC to Purchase, NY (~90 mins)

    Recommends
    Positive Outlook
    Approves of CEO

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