MasterCard Reviews

Updated 27 May 2015
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369 Employee Reviews

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  1. Helpful (7)

    Musical Chairs for Management, Prison for Top Performers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The company is profitable and pays its people. Akin to pornography, tobacco, alcohol, or other vices.. this company will always remain profitable and in demand. The company is rebranding "debt" into "commerce," but let's call it what is: "debt/overspending."

    Cons

    Company offshores everything possible in the name of being "global."

    Management moves around at will while top employees beneath are "locked in" positions for life. The best performers rarely are allowed to move or progress while training each new round of management. Lower performers (even those with tenure) are eventually allowed to move around at the expense of the department, along with management. The top performers that keep departments running smoothly are overworked, locked-in, and called 24x7. Expendable performers or management often move within departments or divisions. The key to working happily at MasterCard is not to be a top performer, apparently.

    Promoted/moved management often has little or no background in their departments. If MasterCard managed a hospital emergency room, Logistics personnnel would (attempt to) manage surgeons, Physical Security would order medical supplies, and so on (while patients would die behind the scenes). The irony is MasterCard management would never seek medical treatment from organizations with little or no medical background.

    This yields favoritism, turf wars, and yields promises that can't be delivered. I have seen Purchasing (Asset) management moved over IT teams, wreaking havoc, favoritism, "volunteering" for projects in meetings, and promising deliverables costing 10s of thousands of dollars (with no research beforehand, just promises from middle to upper management). "Can we do this and what will it take? We made a promise to do this by end of year in a meeting you didn't attend..." has been heard often at MasterCard, routinely along with "how do we do this oh you don't know.. well, call [top performer] who's on vacation as this an emergency..." In summary, MasterCard continually shuffles its management from department to department while the people doing the actual work remain locked in for life, actually even training the new management (or shielding them from informaton in an effort to avoid work). I once watched 4 managers in a hallway argue over their department's responsibilities for a project AFTER a meeting where deliverables were promised by each manager.

    There is far too much management at Mastercard. I've seen managers reporting to other managers, along with managers having 2 direct reports. A single support person might have 3 managers asking for status of a problem, for example (turf wars, besides too much management). Endless, needless processes are created to justify so much management (non-critical reports, after-hours notifications, and so on).

    You will work 24x7 if you work at MasterCard, and you will be at the mercy of knee-jerk projects every 4-6 years (as each regime undoes changes from prior management). The offshored MasterCard personnel often cause delays or even outages, and bill back for their time as the USA or European engineers often correct problems locally.

    MasterCard has lost its way and would fail were it starting today. Change and profits require a global presence, but network outages and breaches have resulted from offshoring since 2005 onward (this will be denied at the highest levels, but it's true--cost savings rule at the day's end).

    Advice to Management

    Any manager should have some knowledge regarding his/her department's field ,or at least be able to feign interest. I have seen persons with no technical background promoted into management positions over Information Technology, just one example. I would suggest at least some training be required prior to movement. The employees should not have to train new management in addition to managing their workloads. I have seen management not interested in their department's fields, along with others whom never have stepped foot into a data center (yet they've been assisnged to manage an entire department responsible for data center design, purchases, and equipment).

    Not all managers need be experts, but speaking intelligently about a department's field is vital, particularly in project meetings where deliverables are promised/discussed. Why not place as much focus on employee morale as is placed on "diversity" focus groups/speeches/conferences?

  2. Senior business leader, global media

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Purchase, NY (US)
    Current Employee - Anonymous Employee in Purchase, NY (US)

    I have been working at MasterCard full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Tech focus, good internal communications, nice workplace, motivating

    Cons

    SIlos across departments, senior level exclusiveness

    Advice to Management

    Share more information across levels

  3. Helpful (2)

    Emerging Payments Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Leader in Purchase, NY (US)
    Former Employee - Business Leader in Purchase, NY (US)

    I worked at MasterCard

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    met a lot of interesting people, learned a lot about corporate life and how to network with people.

    Cons

    didn't work on the things that i thought I would be working on. Instead, was pulled into a lot of projects that I thought was useless.

    Advice to Management

    Make sure you learn about what the interns want from the summer internship rather than randomly assigning them to teams.

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  5. What a great company to be a part of.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A positive work environment that gives back to the community.

    Cons

    Sometimes can get overwhelming balancing work and home

    Advice to Management

    Keep doing what you're doing

  6. Helpful (1)

    Great company - innovative and cares about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in Purchase, NY (US)
    Former Employee - Vice President in Purchase, NY (US)

    I worked at MasterCard full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The best part was working with all of the diverse people. I got exposure to a true global environment and as such, have learned a lot from my peers. Ajay Banga turned the company around around three years ago, positioning MasterCard as a technology company vs a financial services company. Yes, it's payments, but without the technology, transactions cannot happen. I also have the utmost respect for Ron Garrow, the Head of HR. He is the most approachable person in the C-Suite. He always says hello and stops and listens. He is genuine.

    Cons

    There was absolutely no career path for me. Unfortunately, when I thought I had it, there were changes. Wish I could have stayed on longer, but when you see there is no future, it is time to move on.

    Advice to Management

    Give those who have 50-60% of the experience, but have good business acumen, the chance to try a new role. Don't give it all to the YoPros. I wish I was able to move more side to side in order to move up. It's their loss.

  7. MasterCard is a terrific employer, focused on innovation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard

    Pros

    Collegial, creative colleages focused on solving problems and creating new opportunities

    Cons

    Culture is becoming more aggressive at the expense of teamwork

  8. Really good company to work for with excellent benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Consultant in Dublin, Dublin (Ireland)
    Current Employee - Technical Consultant in Dublin, Dublin (Ireland)

    I have been working at MasterCard full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Really good company to work for with excellent benefits such as pension, health insurance, on site parking. It has a really good work environment where you are encouraged to speak out and you are listened too. Its very flexible with start and finish time and no one is looking at the clock and they are also open to working from home.

    Cons

    I honestly can not think of any cons - the salaries are not top rate but are above average but I really can not think of anything else

    Advice to Management

    Keep doing what your doing - look at increasing salaries scales and bring in employee shares

  9. Fantastic financial-services company focused on innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Miami, FL (US)
    Former Employee - Intern in Miami, FL (US)

    I worked at MasterCard

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Management is very accessible. Everyone is friendly and willing to help in cross-departmental projects.

    Cons

    None that I can think of.

  10. Helpful (4)

    Does HR read these reviews?! Respond to each review on Glassdoor if you actually care about improving MasterCard?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    1) Depending on your group, you can get a global perspective.

    2) For married and family people, HQ is in Westchester

    3) Good 401K Plan

    4) Recognizable Name Brand

    5) Starting to build more open space (but bad execution)

    6) Meaningful assignments, depending on your group and job

    Cons

    1) Layoffs. MA likes to fire good people, rather than placing them in a new group.

    2) Not in the NYC ; not enough young to mid 20s in the Purchase office (this is a con, depending on your age)

    3) Not enough head count; thus we are overworked with the wrong compensation/salary.

    4) We act before we think. MA reacts too fast and we have to deal with all the mess and problems due to poor execution. We need more planning.

    5) At the executive level, there's isn't enough agreement on the road map. Thus, product executions across regions are inconsistent and disconnected at times.

    6) Too much negativity at times. Many people are closed minded and quick to say no to an idea.

    Advice to Management

    1) Less reactive, and more proactive with innovation and strategy.

    In other words, more planning before execution.

    2) Train people to be better managers and how to give guidance

    3) Go big, or just throw in the towel to Visa and AMEX. High risk, high reward. Stopping be so conservative with the P&L.

    Do you (MasterCard/Ajay) want to continue to be 2nd place to Visa or do you want to change the status quo? We need to be more aggressive in our key markets!

    4) Rethink about allocating investments across the company. Do you even measure ROI anymore?

    5) Given the fact that there are dissatisfied people at MA writing bad reviews on Glassdoor, there hasn't been much change in the company.

    Nice new company video?!

  11. Great fast growing company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Asia (Colombia)
    Current Employee - Vice President in Asia (Colombia)

    I have been working at MasterCard

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great colleagues, good opportunity to rotate job function, good learning opportunities, great leadership team!

    Cons

    Some internal processes are cumbersome, better communication of great products, better engagement of younger employees who's aspirations may be different.

    Advice to Management

    Improve internal processes and engagement of younger employees.


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