Medecision

www.medecision.com

Medecision Reviews

Updated 23 January 2015
Updated 23 January 2015
73 Reviews
2.6
73 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Medecision President & CEO Deborah M. Gage
Deborah M. Gage
46 Ratings

Review Highlights

Pros
  • Flexibility, work-life balance, compensation, super dedicated & talented people (in 10 reviews)

  • You can setup a schedule where you work from home full time, which is very progressive (in 7 reviews)


Cons
  • A lot of talk about work/life balance, but don't try to actually have (in 6 reviews)

  • Senior management brought in hand-picked people that did not know the business or were particularly good at there jobs (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 17 people found this helpful  

    Once a great company that was like a family to many

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at Medecision full-time (more than 5 years)

    Pros

    - Flexible schedules and work arrangements.
    - Above average pay and generous bonus structure
    - Non-management employees want to do a good job, want to succeed and want their peers to success as well

    Cons

    Deb Gage named CEO in 2011 which coincidentally(?) is the last year Medecision was awarded as one of the best places to work in PA. I have no idea why they would still want to list, on their website, an award they last won 3 years ago. It raises questions as to what happened in 2012 and 2013.

    Deb has surrounded herself by people who only agree with her. Recent, abrupt departures and demotions of some
    senior directors and VPs were of those who:
    A. Were hired in the pre-Gage era
    B. Will voice their opinion and provide constructive criticism if they do not agree with a decision or directive.

    Each of the layoffs in 2011 and 2012 included at least one person who had a noticeable run-in or disagreement with Deb.

    If the accusations that recent positive reviews on Glassdoor were planted or submitted per Deb's instruction shows that senior management has no interest in understanding why morale is low. This, coupled with a rebranding and an expensive lobby facelift (which was for naught since they moved to a new building) shows they want to mask any problem rather than resolve it.

    Advice to ManagementAdvice

    Start with the inside and work your way out to return Medecision to its glory from the 90's and early 00's.

    Embrace the outspoken, the dissenters, the loudmouths, the squeaky wheels, the challengers. It's nice to work with people who all have the same ideology and agree on everything. But the flaw in that utopia is you all may be agreeing on the wrong thing.

    Glassdoor, is used by potential new employees, and increasingly, by potential clients, as a peak into your company. You should start using it for that reason as well. This is an incredible opportunity for you to receive very candid feedback from your employees. Use it to your advantage.

    It is on you to improve morale.

    Every employee is part of your Marketing department. If they are happy working for you, they will have nothing but positive things to say about the company they work for and be excited about the products they develop. But, as you can see, they are not happy working for you and your are realizing that bad press is not necessarily better than no press.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 14 people found this helpful  

    Business Case of how NOT to run a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director in Chesterbrook, PA (US)
    Current Employee - Senior Director in Chesterbrook, PA (US)

    I have been working at Medecision full-time (more than 5 years)

    Pros

    Small and initmate feel
    Work/life balance
    Employees from every level that commisurate with each other

    Cons

    Leadership is grossly underqualified
    Voted "most hated job thus far" by current employees
    Leadership can not articulate a strong business strategy

    Advice to ManagementAdvice

    I have seen this company go from very promising to a nightmare on all levels. Morale is horrilble and has been for about 2 years. Leadership knows this yet will do nothing to make it right The most recent insult is a message we received from the top asking us to post reviews on Glassdoor to dissuade the negative views. Good or bad wink-wink. The employees that stay are merely doing it because its comfortable. You would be hard pressed to find an employee that really cares about the happiness of our customers or quality of what they receive at this point. Top leadership is generally just unliked. The prevailing feeling is that chief is not trustworthy. HCSG should really consider dissolving the relationship if they wish to have a stronger bottom line.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Medecision Response

    Sep 28, 2014Chief People Officer

    No ‘wink-wink’ intention at all, Senior Director. The leadership team at Medecision welcomes, honors and works hard to address all employee feedback, the pros and the cons, and offers many avenues ... More

  3. 13 people found this helpful  

    Unhappy employees, Unhappy clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chesterbrook, PA (US)
    Current Employee - Anonymous Employee in Chesterbrook, PA (US)

    I have been working at Medecision full-time (more than 5 years)

    Pros

    Flexible schedule with telecommuting and work-from-home options.
    Adequate pay and benefits.
    Everyone is buzzing about the fancy coffee machines in the new offices.

    Cons

    ELT and SLT do not get along in their own teams, hire personal cronies without the requsite skills sets or industry knowledge to move Medecision forward, and are not seen as credible by the employees.
    Performance issues with leadership and staff, are not addressed while high performing staff is exiting out the door at an alarming rate. Employee morale is at an all time low. Clients are dissatisfied and we cannot seem to turn the tide.
    Unprofessional communication is frequent, in person, on the phone and during meetings. We are encouraged to speak candidly, yet when the few who risk it are blackballed, it makes people think being quiet is the better option. The workplace pipeline is rich with information as leadership seems incapable of knowing when and what to share.

    Advice to ManagementAdvice

    ELT/SLT-Hold each other accountable and if your peers cannot lead the Medecision charge, help them out of the organization now. Stop lying to employees and clients.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 9 people found this helpful  

    Change it before it is too late

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Medecision

    Pros

    Work life balance. Full support of leadership for flexible work schedule. Small staffing allows employees to gather additional skills by assisting outside of department or stepping up and asking.

    Cons

    Always losing focus on strategic vision because of need to be responsive to customers.
    Biggest blame game ever witnessed. Employees have to spend time tracking down not what wrong but who did it.

    Advice to ManagementAdvice

    The company is getting very close to the edge of no-return and heading straight down the path to self-destruction. But there still is a sliver of hope to save it. But now is the time to act.

    Customers are getting frustrated because of the turnaround time to answer questions and issues. The time is because of processes put in place to support the blame game. Be one front to the customer. Don't give them the message that this department is looking at so, and the a week later, the next department is...

    Be forthcoming with the employees. The amount of turnover in the past two years is staggering. But some of your employees still believe in the company and the vision. Do them a favor... Remind them why they should. Be honest. Address the issues, make full acknowledgement of the turnover and accept some of the responsibility.

    The talent in this company is outstanding. This place can rise back up, just need time and the proper tools put into place.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 9 people found this helpful  

    Great company for VPs; so bad for workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wayne, PA (US)
    Current Employee - Anonymous Employee in Wayne, PA (US)

    I have been working at Medecision full-time (more than 5 years)

    Pros

    Flexible work schedule. If you are a VP or SVP, the money and perks flow.

    Cons

    The cast system is in full play at Medecision. Upper management lives the high life while anyone working or producing is expected to work like a dog! There is too much work for the number of staff.

    Advice to ManagementAdvice

    Cut scope or add staff. Listen to employees. Consider promoting existing employees instead of bringing in new high dollar people that know nothing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Medecision Response

    Sep 30, 2014Chief People Officer

    Medecision is actively recruiting staff at all levels of the Company. In the last year, we have hired many employees at Director and lower levels, or about 75% of total recruitment. We also have an ... More

  7. 8 people found this helpful  

    don't drink the kool-aid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Medecision full-time (more than 5 years)

    Pros

    smart people who are hard working

    Cons

    parent company plugged in leaders because they were friends from prior lives not because they were good leaders who care about how people are treated; seems like recent positive reviews are either from those who drank the Kool-Aid or submitted by senior managers to off-set the overwhelming negative feedback about them

    Advice to ManagementAdvice

    it is not all about you, your salaries and bonuses. How about showing commitment by actually living nearby not in another state that requires air travel to and from your home. Parent company, shame on you too.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 6 people found this helpful  

    been there 3 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pion in Chesterbrook, PA (US)
    Former Employee - Pion in Chesterbrook, PA (US)

    I worked at Medecision full-time (more than 3 years)

    Pros

    Nice co workers, very friendly and hard working.

    Cons

    managers suck. 4 vp's just resigned. other workers are leaving on a weekly basis. lot's of outsourcing. management hires there friends who are clueless and bullies. my manager belittles our staff with condescending emails to our entire group, singling out individuals. hi stress levels. CEO is on her own agenda, driving the company into the ground. Management is clueless as to why someone wants to leave.

    Advice to ManagementAdvice

    Stop hiring friends or former co workers from previous companies. Stop hiring consulting companies who are lazy and do not know what they are doing.

    Negative Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Road map?

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Facing in Philadelphia, PA (US)
    Former Employee - Client Facing in Philadelphia, PA (US)

    I worked at Medecision full-time (more than 5 years)

    Pros

    Great benefits, great people, and great marketing.

    Cons

    Ridiculous hours, no work/life balance. Everything seems to be a challenge to get done since they let go a third of the company.

    Advice to ManagementAdvice

    Don't just talk the talk, walk the walk. Trying so hard to be employee friendly and change the culture, but it's not working.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Uncertain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Medecision full-time

    Pros

    Interesting time to be working in health care IT; great opportunity to work on a new project designed to address the current and future needs in the industry; much flexibility for work/life balance.

    Cons

    Inability of senior management to make decision that allow projects to proceed in a timely manner - frustrating starts and stops; leads to being behind others in having a product ready for market - question the viability of the company long-term - not nimble; lag in creating world-class customer service - long history; performance evaluation program is all about structure that rewards high-flyers but does little to provide substantive support for employee development - deadlines are regularly not met by senior staff with no accountability and MJOs are created/revised without discussion halfway through the year.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great work environment

    Current Employee - Programmer Analyst in Wayne, PA (US)
    Current Employee - Programmer Analyst in Wayne, PA (US)

    I have been working at Medecision full-time (more than a year)

    Pros

    Good benefits, pleasant work environment, spacious campus.

    Cons

    Company tends to have focus in different directions.

    Advice to ManagementAdvice

    Need clear management direction and focus on product quality.

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