Michaels Stores Reviews

Former Employee – worked at Michaels Stores part-time for less than a year

Pros – Michaels prides itself on customer service, so everyone at the store I worked at was naturally friendly. It had a really good atmosphere and most of the customers were nice. The work is not terribly difficult.

Cons – There was no training program at the store I worked at. I shadowed another cashier for about 20 minutes before replacing her as head cashier in the middle of a busy sale. It was extremely hectic for the first week or two.

Advice to Senior Management – The implementation of a training program would make cashiers a lot more efficient and would reduce the need to call management to the front for help.

Yes, I would recommend this company to a friend

Current Employee – been working at Michaels Stores part-time for more than a year

Pros – Respectful management, wellness programs that are fun and engaging, get to know regular customers quickly because it is a relatively small store.

Cons – Sometimes it can be difficult to get hours, can't move up in company that well if you're just an hourly employee.

Yes, I would recommend this company to a friend

Current Employee – been working at Michaels Stores part-time for more than a year

Pros – Met some of the most creative people, customer and coworker alike. A lot of my coworkers are real sweethearts and some have even become close friends. As an employee AND shopper there, I'm always around to see what sale is going on and when we have our much coveted 50% coupon. Get to do kids crafts and product demos sometimes. Who doesn't want to get paid while having fun?

Cons – As a framer, I don't like having to come out on the floor and partake in the recovery effort at the end of the day. I'll go ahead and sweep or clean bathrooms; that's fine. But it becomes overwhelming when you have to stop production in the frame shop to go put up a basket of returns and straighten the store. I wish we could just work on production more and let sales floor concentrate on making the store look good. Would get more done that way. Also, sometimes I'll run across a crabby customer or two but I'm sure that's everywhere.

Advice to Senior Management – I find the email collection rate for cashiers to be ridiculous. Are you really going to judge a cashier based on how many emails she can collect per week, instead of other factors in her performance? Most customers either have already given us their email or don't want anymore emails period. Plus, as I mentioned, it would be nice if framers didn't have to partake in returns at the end of the day and could just concentrate on what needs to be done in the frame shop. Perhaps to someone on the outside looking in, it may not seem like much but there is always a lot to be done in framing on a day to day basis. Having an extra sales floor associate around would really be handy because we would have all of our closing duties complete and most likely clock out right after the store closes.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Michaels Stores full-time for more than 7 years

Pros – Nice pay and nice bonus program.

Cons – Be prepared to never get ahead of the game. There is a constant bombardment of things to do, to make you feel completely guilty for even going home.

Advice to Senior Management – Just because you say something, does't make it true.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Michaels Stores full-time for more than 3 years

Pros – Pay is competitive in the industry.

Cons – Did not provide resources to get job done efficiently. Tight budget often prevented travel that was critical to development of product. Business outlook good if you can handle the pressure to perform without the resources.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Michaels Stores part-time for less than a year

Pros – Always friendly people to work with, company seemed very family group oriented. Very relaxed company in general

Cons – Work load was constantly heavy, rarely had another person working along side, had to tend the entire front end of the store in one shift. Really no option to advance at all within the store/company, pay was minimum wage.

Former Employee – worked at Michaels Stores full-time for more than 10 years

Pros – Fun, Easy Dress Code, Flexible scheduling, nice people

Cons – High Expectations, NO real training, Low pay with little or no increase yearly, Not many options for advancement, unless you want to relocate or travel a lot.

Advice to Senior Management – Need better hands on training from people who know what they are doing, set aside the time or bring in training personnel.

Yes, I would recommend this company to a friend

Former Employee – worked at Michaels Stores part-time

Pros – Fun working environment,customers are always nice and want to talk to you about their project.

Cons – Not enough hours for employees.

Advice to Senior Management – Increase the hours you allow each store.

Yes, I would recommend this company to a friend

Former Employee – worked at Michaels Stores full-time for more than a year

Pros – Better pay than competitors
Friendly associates
Good training
Potential to learn, grow, and move up
Decent hours

Cons – Slow to change
Outdated systems
Didn't always have the best communication
Not as innovative as competitors

Advice to Senior Management – Make communication to you team a priority and empower your employees!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Michaels Stores full-time for more than 3 years

Pros – Great salary and advancement opportunity, excellent benefits

Cons – You have to know how to network, wait in line for quite some time for the chance to advance, and the HR liasons are supposed to be there to help you but you never hear from them and they are terrible at follow up.....and if you do figure out the system, you will quite possibly be overlooked for someone coming in from the outside.

Advice to Senior Management – Specific career plans, stop bringing in outside people in lieu of promoting from within.

Yes, I would recommend this company to a friend